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Protea Hotel Fire & Ice by Marriott Cape Town

4.0 star property
4-star spa hotel near Bree Street

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Photo gallery for Protea Hotel Fire & Ice by Marriott Cape Town

Outdoor pool, open 6:00 AM to 9:00 PM, sun loungers
32-inch flat-screen TV with satellite channels, TV
Loft, 2 Bedrooms, Non Smoking | Lounge
Room, 1 King Bed, Non Smoking, Balcony
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Spa
  • Parking available
  • 24/7 front desk
  • Gym

Explore the area

Map
New Church & Victoria Street, Tamboerskloof, Cape Town, Western Cape, 8018
  • Kloof Street
    ‪5 min walk‬
  • Cape Town Stadium
    ‪4 min drive‬
  • Table Mountain
    ‪7 min drive‬
  • Cape Town (CPT-Cape Town Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Bathroom

Room, 1 King Bed, Non Smoking

  • City view
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Single Beds, Non Smoking, Mountain View

Room, 2 Single Beds, Non Smoking, Mountain View

Room, 2 Single Beds, Non Smoking, Mountain View

  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Loft, 1 Bedroom, Non Smoking

Loft, 1 Bedroom, Non Smoking | Lounge

Loft, 1 Bedroom, Non Smoking

  • City view
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Mountain View

Room, 1 King Bed, Non Smoking, Mountain View

Room, 1 King Bed, Non Smoking, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony

Room, 1 King Bed, Non Smoking, Balcony

  • City view
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, 2 Bedrooms, Non Smoking

Loft, 2 Bedrooms, Non Smoking | Lounge

Loft, 2 Bedrooms, Non Smoking

  • City view
  • 100 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Cape Town

City center retreat .Within a 10-minute walk of this Cape Town City Centre hotel, you'll find Bree Street and Kloof Street. Also, Cape Town Stadium is within 3 miles (5 km) and Table Mountain is within 6 miles (10 km).

What's nearby

  • Kloof Street - 3 min walk - 0.3 km
  • Long Street - 3 min walk - 0.3 km
  • Cape Town International Convention Centre - 2 min drive - 2.0 km
  • Cape Town Cruise Terminal - 2 min drive - 2.3 km
  • Cape Town Stadium - 3 min drive - 2.7 km

Getting around

  • Cape Town Station - 7 min drive
  • Observatory Station - 8 min drive
  • Cape Town Intl. Airport (CPT) - 22 min drive

Restaurants

  • ‪Kloof Street House - ‬6 min walk
  • ‪Saggy Stone - ‬5 min walk
  • ‪Ciao Pizzeria - ‬4 min walk
  • ‪Best of Asia - ‬4 min walk
  • ‪Pizza Shed - ‬3 min walk

About this property

Protea Hotel Fire & Ice by Marriott Cape Town

4-star spa hotel near Bree Street
Protea Hotel Fire & Ice by Marriott Cape Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces.

6 meeting rooms and limo/town car service are available. A rooftop terrace, spa services, and multilingual staff are also featured at the business-friendly Protea Hotel Fire & Ice by Marriott Cape Town. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Cape Town hotel.

  • 201 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 2006
  • Manager's reception (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Protea Hotel Fire & Ice by Marriott Cape Town offers 201 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Cape Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

Afrikaans, English, Xhosa, Zulu

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Self parking on site (ZAR 120 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 235 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Elevator (43 inch wide door)
  • Grab bar near toilet (39 inches high)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately ZAR 235 per person
  • Airport shuttle fee: ZAR 600 per person (one-way)
  • Self parking fee: ZAR 120 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard, and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Guests must take note that the Fire & Ice Suites (Junior and Executive Suites) are located adjacent to the hotel.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.

Property is also known as

Fire Ice Cape Town
Ice Cape Town
Protea Fire Ice
Protea Fire Ice Cape Town
Protea Hotel Fire & Ice
Protea Hotel Fire & Ice Cape Town
Protea Hotel Fire Ice
Protea Hotel Fire & Ice! Cape Town South Africa
Protea Hotel Fire And Ice! Cape Town
Protea Hotel Fire & Ice by Marriott Cape Town Hotel
Protea Hotel Fire & Ice by Marriott Cape Town Cape Town
Protea Hotel Fire & Ice by Marriott Cape Town Hotel Cape Town

Protea Hotel Fire & Ice by Marriott Cape Town Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 135 out of 373 reviews
Rating 8 - Good. 145 out of 373 reviews
Rating 6 - Okay. 51 out of 373 reviews
Rating 4 - Poor. 26 out of 373 reviews
Rating 2 - Terrible. 16 out of 373 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Meyer

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Staff highly incompetent

Their systems were off-line upon check-in. Despite showing the receipt and booking confirmation they made my employee pay before allowing checking, despite knowing the fault is on their end and trouble shooting or just re-check in the following morning, which would be normal practise. When the system was online the following day, the refund took 3-4 days. Furthermore, laundry service was requested. After following up numerous times and being assured it will be ready on time, when the time actually came for the laundry to be required back, they said it was never sent in.
Stayed 1 night in Dec 2024

2/10 Terrible

Meyer

Disliked: Staff & service
Stayed 1 night in Dec 2024

2/10 Terrible

Meyer

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service

Incompetent staff

Not only were their systems pff line to check and validate the booking and payment upon arrival, despite showing the receipt and booking confirmation, but then they also compelled my employee to pay for the first night stay, before they would book him in. The system was back the following and they processed the refund only 3 days later. Then he booked in washing, which not only forgot to send into the cleaners, but kept on saying it will be ready on time. But then it was later the following day as well, not meeting deadlines they provided, multiple times this causing crisis management for clothes.
Stayed 5 nights in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Stayed 5 nights in Jan 2025

10/10 Excellent

chidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Our rooms & sheets were clean. Would stay there whenever we visit cape town again. From the front desk staff to the cleaning staff, everyone was excellent. We enjoyed our stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Tiffany

Stayed 7 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Great staff terrible food

Modern fun hotel but the rooms are small and the food from room service is terrible. The service however is amazing with very friendly staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tofiq, Nantymoel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious.
Stayed 4 nights in Dec 2024

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magnificent hotel

Great hotel. Wonderful ambience, facilities, service and outstanding food. Suki makes amazing omelettes.
Stayed 2 nights in Dec 2024

10/10 Excellent

carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Amenities
This was the greatest experience. Marriott did an excellent job. This hotel offers amazing accommodations(Loft). Great ambience and service from the moment you pull up. The food was great and the entertaining vibe was awesome. What an experience.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Food from the hotel's restaurant was excellent, including the breakfast buffet
Stayed 1 night in Sep 2024

8/10 Good

Michael, Cape Town

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great staff, breakfast nice. Rooms are a bit small.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful.
Stayed 5 nights in Jul 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Carla

Travelled with group
Liked: Property conditions & facilities

Amazing Stay!

The hotel staff is absolutely amazing! Very accommodating and friendly. Lobby bar was great and the restaurant offerings. Rooms clean and spacious. I’ll be back!
Stayed 6 nights in Mar 2024

8/10 Good

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fire and Ice Hotel on "Fire".

After confirming 3 times that I wanted 2 rooms next to one another or closeby, I was still given the opposite. It was only corrected the next day which was rather inconvenient. Besides that inconvenience I found the staff extremely friendly and helpful. The Hotel was spotless at all times. We had three light meals at the hotel and really enjoyed them tremendously. Compliments to the chef! The sweetie jar at reception was also a winner. Everyday something else.
Stayed 4 nights in Mar 2024

10/10 Excellent

Herman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at Fire & Ice.

Three night business stay. Great room, nice view. Everything worked. Staff friendly and professional. Like the quirky touches and decoration. Easy parking at an added daily rate. Very central location. Great breakfast selection.
Stayed 3 nights in Feb 2024

10/10 Excellent

Malak

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and service was beyond!
Stayed 8 nights in Dec 2023

8/10 Good

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities
My stay is generally okay for anyone who will spend most of their time outdoors.The rooms are small though well designed with a flat screeen tv,fridge and hot kettle.The shower was great! The beds were comfortable but the pillows were terrible.They also do not have iron boxes incase you need one. It’s ideal for adventurous and younger individuals/couples I also didn’t like that they didn’t have curtains so sleeping past 5 am is impossible as the light comes right through! The location is great in a quiet place
Stayed 1 night in Dec 2023

8/10 Good

Oladipo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, quiet place with a good vibe. Good for business and pleasure.
Stayed 6 nights in Dec 2023

10/10 Excellent

Janet

Stayed 1 night in Oct 2023

6/10 Okay

tiffany

Travelled with group

Great sleep

It was a great bed, room was last minute & not bad. Atmosphere was excellent! Price was right!
Stayed 1 night in Oct 2023

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Funeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

It was the blessing weekend ever ❤️ Everything was perfect Your food Place Staff
Stayed 1 night in Sep 2023