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Hotel Alex

4.0 star property
Family-friendly 4-star hotel with outdoor pool

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Photo gallery for Hotel Alex

Bar (on property)
Outdoor spa tub
Lobby
Property grounds
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Pool
  • Breakfast available
  • Room service

Explore the area

Map
Esquina Ferrenquin a La Cruz, Caracas, Capital District, 1080
  • Caracas Cathedral
    ‪11 min walk‬
  • Libertador Simon Bolivar House
    ‪12 min walk‬
  • Caracas Square
    ‪4 min drive‬
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia)
    ‪37 min drive‬

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 3
  • 1 Queen Bed

About the area

Caracas

Central Caracas getaway .Within a 10-minute walk of this Centro Sur hotel, you'll find El Palacio de Las Academias and National Art Gallery. Galería de Arte Nacional and Children's Museum of Caracas are also within half a mile (1 km).

What's nearby

  • Caracas Cathedral - 11 min walk - 1.0 km
  • Libertador Simon Bolivar House - 12 min walk - 1.0 km
  • Caracas Square - 4 min drive - 2.4 km
  • Sambil Caracas Commercial Center - 7 min drive - 6.3 km
  • Centro Comercial Ciudad Tamanaco - 9 min drive - 8.3 km

Getting around

  • Parque Carabobo Station - 4 min walk
  • Caracas Station - 14 min drive
  • Caracas (CCS-Simon Bolivar Intl. of Maiquetia) - 37 min drive

Restaurants

  • ‪La Cita - ‬3 min walk
  • ‪Kfc - ‬1 min walk
  • ‪El Coyuco - ‬3 min walk
  • ‪El Quijote de La Candelaria - ‬4 min walk
  • ‪Cachapas Doña Agapita - ‬1 min walk

About this property

Hotel Alex

Family-friendly 4-star hotel with outdoor pool
Hotel Alex offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 291 square feet (27 square meters) and includes a conference center. A hot tub, a fitness center, and a sauna are also featured at the family-friendly Hotel Alex. An airport shuttle (available on request) is available for a fee. For a fee, parking is available.

This 4-star Caracas hotel is smoke free.

  • 100 guestrooms or units
  • 14 levels
  • Meeting rooms
  • 291 sq ft of conference space
  • 27 sq m of conference space
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Alex offers 100 accommodations with minibars and safes. Each accommodation is individually decorated. 25-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs with rainfall showerheads, complimentary toiletries, and hair dryers.

This Caracas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body scrubs.

Languages

English, Portuguese, Spanish

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Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Valet parking on site (VES 56 per day)

Food and drink

  • Daily full breakfast available for a fee: VES 135 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Room amenities

Entertainment

  • 25-inch LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Crib

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before 2:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately VES 135 per person
  • Valet parking fee: VES 56 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and Diners Club.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Alex Caracas
Hotel Alex Caracas
Alex
Hotel Alex Hotel
Hotel Alex Caracas
Hotel Alex Hotel Caracas

Hotel Alex Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 23 out of 107 reviews
Rating 8 - Good. 51 out of 107 reviews
Rating 6 - Okay. 19 out of 107 reviews
Rating 4 - Poor. 6 out of 107 reviews
Rating 2 - Terrible. 8 out of 107 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

2.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
First of all, the water was ration, meaning you get water only twice a day early in the morning 7 -730 am and 4-4-30 pm. After 4-5 days staying at that hotel, i find out that that situation being going on for a long time so i decided to move to another hotel which later i will have to call Expedia about a refund for the hotel charged and other inconvenience i have staying at that hotel.
Stayed 14 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel was nice but water restrictions. There was water only from 19:00 to 20:00 and 6:00 to 7:00AM. That was big problem for the stay, other than that was ok.
Stayed 4 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a great price, in the city downtown. I would go again.
Stayed 4 nights in Oct 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Terrible

Checking in was good. Dinner was good. Someone was in our room, stole my iphone charger from my suitcase. There was no water to bathe, brush teeth or use toilet. Staff couldnt care less
Stayed 1 night in Jan 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

One of the worst hotels I have every stayed in

This is a high-rise Faulty Towers. Everything, from checking in to waiting for breakfast coupons to checking out, seemed to take 20 minutes. We were given virtually windowless rooms at first. The only staff at checkout didn't speak English. Very few of the staff at any level seemed competent.

8/10 Good

OSAMA, Amman -Jordan

Liked: Staff & service, property conditions & facilities

Hotel Alex of 4 stars is good , of great location.

I stayed in Hotel Alex with my wife around one week, we where happy in the hotel because itis in the centre of caracas and close to many tourist attractions.the employees at the front disk are frindly and some of them talk english,the try to help aleays.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Nice hotel

Very nice hotel with good, clean room and friendly staff. Nice breakfirst too. However, there are security problems in the neighbourhood to be aware of if you want to go out at night.

10/10 Excellent

Alice, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good service

Very nice service!

8/10 Good

viterbo, p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient, excellent restaurants

Very good, but if you are scared about people probably is not good, but if you like to see then in their daily living is excellent

8/10 Good

Julio V., Aguadilla, Puerto Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overall general hotel experience.

General good experience although improvable. Better room service (i.e., refrigeration facilities to keep medications in good spahe).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and people. Restaurante in the top floor is excellent and cheap. Internet connection is not the best.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More light.

I enjoyed my stay very much. This a very good hotel.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice facilities, location not so good.

The hotel was nice and with very good facilities however the staff was very dismissive and unhelpful in many ocassions. Location is a bit dodgy and therefore I wouldnt recommend to women to stay here.

8/10 Good

Eastman, Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and clean with a very friendly staff. Pilar is very very good employee with a wonderful personality. The Breakfast at the hotel is Excellent. However there are 2 things at the hotel that needs improving. the temperature in the rooms needs to be reduced a little and there is too much noise from the other rooms when a shower is being taken or the toilet is flushed. Overall i think the Hotel is very nice and i will recommend it to anyone, needing a nice hotel in central Caracas

4/10 Poor

f, California

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Alex Hotel Caracas

The plumbing needs major overhaul. Anytime anyone of your neighbors uses the flush or shower you will hear an exposion in your room. I did not have a complete sleep the two nights I was there.

6/10 Okay

Verified traveller

Liked: Cleanliness

10/10 Excellent

Juventino, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean room, comfortable and clean bed, new hotel

A restaurant on first floor, good food, good service. A gym. on floor one.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in the middle of caracas

Hotel Alex was a really nice place to stay. The rooftop bar and patio has a great view of the city and a relaxing atmosphere. The staff were all very friendly and helpful, and were patient with my poor spanish. The man on reception who helped check me in was especially nice, he helped me order room service! The only downside to this hotel is that it is in the middle of Caracas, so I would not recommend it to someone travelling alone (as I was), unless they were more familiar with the culture and the language.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Hotel Alex - city centre Caracas

Good hotel and very good price compare to others same category

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

stay in caracas

realy good people,profesional,and caring,room very clean.

8/10 Good

Gus Perez, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel for the price

This is an excellent hotel for the price. The location is called "La Calendaria" and it's not the best part of town. Nonetheless, the hotel is new and very clean. If you want a similar hotel for the price I recommend "Hotel Shelter Inn Suites" across from the Sambil Mall. Same price, better location.

8/10 Good

DESTINI, TRINIDAD

Liked: Cleanliness, staff & service, room comfort

GREAT HOTEL/ GREAT PRICE

THIS IS A GREAT HOTEL. MY FIANCE' AND I STAYED AT HOTEL ALEX WITH OUR 3 YR OLD DURING A 4DAY DAY TRIP TO CARACAS. THE HOTEL STAFF WHILE NOT ALL BILINGUAL ARE ALL VERY ACCOMADATING. QUITE A FEW ACTUALLY HAVE A COMMAND OF THE ENGLISH LANGUAGE. THEYALL COMMUNICATE WELL ENOUGH THAT WE ALWAYS GOT WHAT WE WANTED OR NEEDED. WE WERE EVEN ABLE TO CHECK IN EARLY WHICH WAS PERFECT BECAUSE WE HAD OUR SON. THAT FOR ME WAS EXCEPTIONAL SERVICE 5/5 THE ROOMS WERE CLEAN AND POLISHED, YOU COULD TELL THAT THE HOTEL WAS RELATIVELY NEW, WE DID EXPERIENCE A LEAK BUT THE STAFF QUICKLY MOVED US (TO A BIGGER ROOM)AFTER THE CLEANER NOTICED THE WATER ON THE FLOOR. THE FOOD IS EXCEPTIONAL!!!!!! 5/5 GREAT BIG PORTIONS.....TASTY...ALWAYS ENJOYABLE :) MY FIANCE' IS ACTUALLY EXCITED TO RETURN TO CARACAS TO STAY AT HOTEL ALEX...AND WE WILL.