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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property
4-star hotel near Aude Gate

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Lobby lounge
Terrace/patio
Lobby
Minibar, in-room safe, individually decorated, desk
Restaurant

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Pet-friendly

Explore the area

Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Aude Gate
    ‪1 min walk‬
  • Narbonnaise Gate
    ‪2 min walk‬
  • Château Comtal
    ‪3 min walk‬
  • Carcassonne (CCF-Pays Cathare)
    ‪17 min drive‬

Room options

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Classic Room

Classic Room

Classic Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Family Room

Family Room

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

About the area

Carcassonne

Central Carcassonne getaway .With a stay at this City of Carcassonne hotel, you'll be steps from Aude Gate and School Museum. Narbonnaise Gate and Château Comtal are also within half a mile (1 km).

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 km
  • Aude Gate - 1 min walk - 0.1 km
  • Narbonnaise Gate - 2 min walk - 0.2 km
  • Château Comtal - 3 min walk - 0.3 km
  • Theatre Jean Deschamps - 4 min walk - 0.3 km

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant la Barbacane - ‬2 min walk
  • ‪L'Escargot - ‬2 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪Les Terrasses de la Cité - ‬2 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

4-star hotel near Aude Gate
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hôtel Le Donjon - Coeur de la Cité Médiévale. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Carcassonne hotel.

  • 61 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hôtel Le Donjon - Coeur de la Cité Médiévale offers 61 accommodations with minibars and laptop-compatible safes. Each accommodation is individually decorated. This Carcassonne hotel provides complimentary wireless Internet access.

Bathrooms include bathtubs or showers and hair dryers. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, French, Spanish

Similar properties

Privilege Room - a double bed and a trundle bed for 2 people

Mercure Carcassonne la Cite Hotel

  • Pool
  • Pet-friendly
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 211 reviews
The price is CA $163
CA $188 total
includes taxes & fees
Jun 9 - Jun 10
Mercure Carcassonne la Cite Hotel

Property amenities

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

Room amenities

Entertainment

  • 23-inch TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between December 3 and January 20.

Access methods

Staffed front desk

Pets

  • Pets: EUR 12 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 12 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FR39326379401

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 596 out of 1002 reviews
Rating 8 - Good. 296 out of 1002 reviews
Rating 6 - Okay. 76 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Stayed 2 nights in Feb 2025

10/10 Excellent

Johanna S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

barb

Liked: Cleanliness, staff & service, property conditions & facilities
Loved being inside the castle walls. Very walkable. Lovely old, and I mean hundreds of years old, hotel. Staff was very nice.
Stayed 2 nights in Feb 2025

10/10 Excellent

barb

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it's quirkiness and feel of being in an old castle area.

8/10 Good

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic stay. Couldnt have been better. Staff lovley and friendly. Great location. Breakfast 5 star
Stayed 3 nights in Jan 2025

4/10 Poor

Stephanie

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We had booked a junior suite that appears from the photos to be a 2 bedrooms suite. However, once we arrived at the hotel and saw the room, the manager informed us that there are there two junior suites at the hotel, and they only provided photos of the larger suite. They acknowledged that the room we were given did not look like the photos advertising the junior suite, but the larger junior suite was already booked so they told us they had no other options for us other than to give us an even smaller room. In addition, the parking location for the hotel uses an automated door which closed on our car as we were entering the parking spot. The hotel again acknowledged that this is an issue with their automated door, but even though they promised to email us with their insurance information to cover the damage to our car, we still have not received an email from them. The management and service from this hotel is very poor, and I would not recommend this hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil, personnel aux petits soins et tres aimable. L'hotel est charmant et bien decoré. La chambre donnant sur une cours interne était particulièrement romantique. Je recommande ++++
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel exceptionnelle et surper agréable. Un cadre ancien bien entretenu. Confort de la literies
Stayed 1 night in Dec 2024

6/10 Okay

Cinzia Simona

Liked: Staff & service
Disliked: Room comfort

Comodissimo per visitare la città medievale

Hotel situato in un palazzo splendido, nel cuore della città medievale. La stanza era carina anche se un po’ piccola Il problema erano il materasso e i cuscini, veramente scomodi, non ho quasi dormito per due giorni Personale gentile e ambienti abbastanza puliti
Stayed 2 nights in Dec 2024

10/10 Excellent

Saeid, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice and clean hotel and located amazing place.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aldo, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Probably the best decision in my trip. The hotel is cozy, comfortable, and has character. The staff is superb: cordial and helpful all the time.
Stayed 2 nights in Dec 2024

6/10 Okay

raul

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Ruben Bernabé

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble, impresionante, no hay nada mejor en esa ciudad, gracias
Stayed 1 night in Dec 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful location

Always love staying at the Donjon. The location is perfect, staff are friendly, great breakfast. The only negative is the bathroom. We had 3 rooms and all 3 the shower water leaked all over the floor despite numerous attempts to stop this. Also a couple of our travellers nearly slipped in the shower. The surface is very slippery.
Stayed 2 nights in Dec 2024

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Alex

Stayed 4 nights in Aug 2024

10/10 Excellent

Paul, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a property with character. Staff was professional, helpful and courteous. Located within the city wals, this was an ideal location to walk around, explore with easy access to shops and restaurants. Very Nice room on the second Floor with separate toilet and shower rooms. Lighting in the main room could be enhanced. Very good breakfast buffet with enough choice to please anybody. Very courteous breakfast room attendant. Quiet area as the mediëval city is virtually carfree. Highly recommended. We took the bus from the train station and a taxi back.
Stayed 2 nights in Dec 2024

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful, heart of the Cite

We were greeted by a lovely friendly receptionist who quickly checked us in and showed us to our room. The room was large and comfortable with a seating area and a raised bed area. The bed was large and comfortable with lovely linen and very comfortable. The bathroom had a separate shower and a bath and the toilet was separate which was really nice. We had a fridge which was handy and the TV was by the bed and was easily positioned towards the bed. The room overlooked the garden and was very peaceful. It was too cold to sit outside though there was a table and chairs if we had wanted to do so. The hotel is in the heart of the Cite and is close to lots of bars and restaurants. At this time of the year (late November) not all are open and some are only open on certain days or times so choice is smaller for eating in the evening but we found that the food was good at all the places we chose. We were very happy with our stay this being our 4th stay at this hotel and this was definitely the best room we have had at this hotel. We will no doubt be staying here again and really recommend this hotel
Stayed 2 nights in Nov 2024

10/10 Excellent

Gail

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in Nov 2024

10/10 Excellent

Sylvia, Gurabo

Stayed 2 nights in Oct 2024

10/10 Excellent

Sandra

Stayed 1 night in Oct 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice option in the medieval town. The private patio was a nice touch.
Stayed 1 night in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024