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Mercure Carcassonne la Cite Hotel

4.0 star property
4-star hotel near Chateau Comtal

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Photo gallery for Mercure Carcassonne la Cite Hotel

Privilege Room - a double bed and a trundle bed for 2 people
Seasonal outdoor pool, open 9:00 AM to 8:30 PM, pool umbrellas
Garden
Meeting facility
Breakfast, lunch, dinner served; local cuisine
Reviews
9.4

Exceptional

Popular amenities

  • Parking included
  • Pool
  • Breakfast available
  • Pet-friendly
    Pet-friendlyPet-friendly
  • Restaurant
    RestaurantRestaurant
  • Bar
    BarBar

Check-in time

3:00 PM

Check-out time

12:00 PM

Explore the area

Map
18, Rue Camille Saint-Saens, Carcassonne, Aude, 11000
  • Popular LocationChateau Comtal4 min walk
  • Popular LocationNarbonnaise Gate5 min walk
  • Popular LocationHistoric Fortified City of Carcassonne5 min walk
  • AirportCarcassonne (CCF-Pays Cathare)17 min drive

Room options

View all photos for Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

Privilege Room - a double bed and a trundle bed for 2 people

  • Sleeps 4
  • 1 Double Bed and 1 Double Trundle Bed

View all photos for Twin Room, Classic Twin Room, 2 Single Beds

In-room safe, desk, blackout drapes, soundproofing

Twin Room, Classic Twin Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout drapes, soundproofing

Classic Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

Privilege Room - two single beds and a trundle bed for 2 people

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

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The price is CA $210
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CA $239 total
includes taxes & fees
11 Jul - 12 Jul
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About the area

Carcassonne

Heart of Carcassonne.Within a 5-minute walk of the hotel, you'll find Chateau Comtal and Narbonnaise Gate. Le Musee de la Torture de Carcassone and Aude Gate are also within half a mile (1 km).

What's nearby

  • Chateau Comtal - 4 min walk
  • Narbonnaise Gate - 5 min walk
  • Historic Fortified City of Carcassonne - 5 min walk
  • Le Musee de la Torture de Carcassone - 6 min walk
  • Aude Gate - 7 min walk

Getting around

  • Carcassonne Station - 9 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪Restaurant Adelaïde - ‬7 min walk
  • ‪Le Trouvère - ‬6 min walk
  • ‪Maison du Cassoulet - ‬7 min walk
  • ‪L'Escargot - ‬7 min walk
  • ‪La Taverne du Chateau - ‬6 min walk

About this property

Mercure Carcassonne la Cite Hotel

4-star hotel near Chateau Comtal
Mercure Carcassonne la Cite Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

There are 3 meeting rooms available. A terrace, multilingual staff, and a garden are also featured at the business-friendly Mercure Carcassonne la Cite Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Carcassonne hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Mercure Carcassonne la Cite Hotel offers 80 accommodations with safes and coffee/tea makers. Televisions come with satellite channels.

This Carcassonne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends: EUR 18 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Bike parking
  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispenser for toiletries
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: EUR 40

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.89 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Eurocard, ANCV Chèques-vacances, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The outdoor pool opens for the season in June.
  • Pool access available from 9:00 AM to 8:30 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Mercure Carcassonne Cite Hotel
Mercure Cite Hotel
Mercure Carcassonne Porte Cite Hotel
Mercure Porte Cite Hotel
Mercure Carcassonne Porte Cite
Mercure Porte Cite
Mercure Carcassonne Porte De La Cite Hotel
Mercure Carcassonne La Cite
Mercure Carcassonne La Cité
Mercure Carcassonne la Cite Hotel Hotel
Mercure Carcassonne la Cite Hotel Carcassonne
Mercure Carcassonne la Cite Hotel Hotel Carcassonne

Mercure Carcassonne la Cite Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 96 reviews" "
Rating 8 - Good. 18 out of 96 reviews" "
Rating 6 - Okay. 5 out of 96 reviews" "
Rating 4 - Poor. 1 out of 96 reviews" "
Rating 2 - Terrible. 0 out of 96 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Scott

Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is within 5 minute walk of the Narbonne Gate of the medieval citadel of Carcassone. We had a lovely view of this amazing fortification from our room. The staff was very friendly and helpful. The restaurant was charming and very good. Absolutely perfect location if you are driving.
Stayed 1 night in Mar 2024

10/10 Excellent

Virginia, Camarillo

Liked: Cleanliness, staff & service, property conditions & facilities
Very charming hotel, great restaurant and perfect location only 5 minutes walking distance to the medieval 🏰 city.
Stayed 1 night in Jan 2024

10/10 Excellent

Lorraine

Stayed 1 night in Dec 2023

10/10 Excellent

Varaporn Jenny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience
We love the room. It was spacious room with the view of Carcassonne Fortress. We enjoy our trip. Thank you
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa, Reno

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Mark, Frome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well placed to explore Old City and new town on foot. Unusual to find a hotel so close that includes parking on site.
Stayed 1 night in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressed by the facilities and particularly the excellent staff - friendly, helpful and kind !.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. There are only 3/4 taxis in the area and on arrival at the airport we could not get one. We rang the hotel who arranged it. The staff told us they were going to undertake a major renovation over the winter. We have stayed before here and could not fault it. In terms of location it’s immediately below the castle and a five minute walk.
Stayed 5 nights in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome location for touring the old town
Right outside the old town. Minutes of walk to the gate. Room was a bit small but clean. Free parking but breakfast was a little expensive.
Stayed 1 night in Sep 2023