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Comfort Aparthotel Carcassonne

3.0 star property
3-star apartment with kitchenette in Carcassonne

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Photo gallery for Comfort Aparthotel Carcassonne

Exterior
Appartement 2 chambres 6 personnes
Seasonal outdoor pool, open 10:00 AM to 8:00 PM, sun loungers
Lobby
Daily continental breakfast (EUR 12.90 per person)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Laundry
  • Pool
  • Kitchen
  • Pet-friendly
  • Air conditioning

Explore the area

Map
14 Route de Villemoustaussou, Carcassonne, Carcassonne, 11000
  • Canal du Midi Harbor Master's Office
    ‪3 min drive‬
  • Château Comtal
    ‪6 min drive‬
  • Historic Fortified City of Carcassonne
    ‪9 min drive‬
  • Carcassonne (CCF-Pays Cathare)
    ‪13 min drive‬

Room options

View all photos for Appartement 2 chambres 6 personnes

Desk, iron/ironing board, free WiFi, bed sheets

Appartement 2 chambres 6 personnes

  • Studio
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Appartement twin 1 chambre

Appartement twin 1 chambre

Appartement twin 1 chambre

  • Studio
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Studio simple

Studio simple

Studio simple

  • Studio
  • Sleeps 1
  • 1 Twin Bed

View all photos for Studio twin

Studio twin

Studio twin

  • Studio
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio double

Studio double

Studio double

  • Studio
  • Sleeps 2
  • 1 Double Bed

View all photos for Appartement 1 chambre 4 personnes

Appartement 1 chambre 4 personnes

Appartement 1 chambre 4 personnes

  • Studio
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Carcassonne

Close to the boardwalk/promenade.You'll find Canal du Midi and Saint-Jean Locks within 2 miles (3 km) of this aparthotel. Parc du Père Noël and Musée du Blason - Vitrail are also within 2 miles (3 km).
View more Aparthotels in CarcassonneOpens in a new window

What's nearby

  • Canal du Midi Harbor Master's Office - 3 min drive - 2.4 km
  • Aude Gate - 5 min drive - 4.1 km
  • Château Comtal - 6 min drive - 4.9 km
  • Narbonnaise Gate - 8 min drive - 5.0 km
  • Historic Fortified City of Carcassonne - 9 min drive - 5.3 km

Getting around

  • Carcassonne Station - 2 min drive
  • Carcassonne (CCF-Pays Cathare) - 13 min drive

Restaurants

  • ‪Burger King - ‬14 min walk
  • ‪Sushi Boat - ‬3 min drive
  • ‪La Grande Bouffe - ‬2 min drive
  • ‪Le Bistro - ‬3 min drive
  • ‪Saquette by fred du Bristol - ‬3 min drive

About this property

Comfort Aparthotel Carcassonne

3-star apartment with kitchenette in Carcassonne
There's a snack bar/deli on site. WiFi is free in public spaces. Comfort Aparthotel Carcassonne offers its guests a fitness center and a seasonal outdoor pool. A terrace, multilingual staff, and a garden are also featured at the eco-certified Comfort Aparthotel Carcassonne. Self parking is free.

This 3-star Carcassonne aparthotel is smoke free.

  • 1 building
  • 115 guestrooms or units
  • 4 levels
  • Built in 2008
  • Deli
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Onsite shopping
  • Elevator
  • No smoking on site
Comfort Aparthotel Carcassonne offers 115 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions come with satellite channels. Accommodations at this 3-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include offices and desks. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian

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Property amenities

Pool/Spa

  • Fenced pool
  • Pool loungers
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Kitchenette

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; EUR 12.90 for adults and EUR 6 for children
  • Dining table
  • Snack bar/deli

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV with satellite channels

Outdoor areas

  • Outdoor furniture
  • Terrace
  • Vegetable garden

Laundry

  • Laundry facilities

Work spaces

  • Desk
  • Office

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • One pet total
  • Fee: EUR 5 per pet per day
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • In-room roll-in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board on request
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff

Location highlights

  • Near a hospital
  • Near a train station
  • Near the boardwalk/promenade

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Shopping mall

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 115 units
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Bed sheets changed on request
  • Bicycle parking
  • Bicycle storage
  • Built in 2008
  • Bulk dispensers for toiletries
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Connecting units available
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Eco-friendly toiletries
  • Housekeeping (on request)
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Towels (changed on request)
  • Vegetable garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from June 1 to September 30:
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 5 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 2.30 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 12.90 for adults and EUR 6 for children
  • Pet fee: EUR 5 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, ANCV Chèques-vacances, and cash
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, ANCV Chèques-vacances, and cash. Onsite parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome.
    For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open May 01 and close September 30.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Appart'City Apartment Carcassonne
Apts Cerise Carcassonne Nord House
Cerise Carcassonne NORD House
Apts Cerise Nord
Cerise NORD
Cerise NORD House
Apts Cerise Carcassonne Nord Hotel
Apts Cerise Nord Hotel
Apts Cerise Carcassonne Nord
Appart'City Carcassonne

Comfort Aparthotel Carcassonne Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 160 out of 519 reviews
Rating 8 - Good. 219 out of 519 reviews
Rating 6 - Okay. 90 out of 519 reviews
Rating 4 - Poor. 32 out of 519 reviews
Rating 2 - Terrible. 18 out of 519 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sandra

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Antonio

Travelled with group
Liked: Cleanliness, property conditions & facilities
I recently stayed at this hotel and was extremely impressed with the cleanliness of the property. From the lobby to the rooms, everything was spotless and well-maintained. The staff did an excellent job of keeping the hotel in top condition. One of the highlights of my stay was the ample parking available at the hotel. I had no trouble finding a spot close to the entrance, and the parking lot was well-lit and felt safe. This made coming and going from the hotel a breeze, and I appreciated not having to worry about finding a parking spot. Overall, I had a great experience at this hotel and would highly recommend it to anyone looking for a clean and convenient place to stay. The cleanliness and parking situation really set this hotel apart from others in the area.
Stayed 2 nights in Jun 2024

8/10 Good

Neill

Travelled with family
Liked: Cleanliness, room comfort

7/10 Nice but tired

Basic but nice place. A bit tired looking but friendly staff and decent rooms
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Enjoyed our stay !
Stayed 2 nights in May 2023

10/10 Excellent

stuart

Stayed 2 nights in Oct 2022

10/10 Excellent

Cyril

Travelled with family
Liked: Cleanliness, property conditions & facilities
Accueil parfait! Très bonne expérience.
Stayed 1 night in Jul 2022

10/10 Excellent

Lauren

Liked: Cleanliness, room comfort

Very impressed

Great staff, comfortable clean apartment with very good shower, 30 min walk into the town centre. Pool area looked clean and big enough, would definitely recommend
Stayed 3 nights in Jul 2022

2/10 Terrible

Mully

Stayed 1 night in Jun 2022

10/10 Excellent

Danny

Liked: Cleanliness, room comfort
A lovely budget hotel with kitchenette and swimming pool. A little way out of the town, but walkable on a nice day. Very friendly staff and super clean. Comfy beds. Spacious bathroom with good shower. Would recommend.
Stayed 1 night in Mar 2022

8/10 Good

Philip

Liked: Cleanliness, room comfort

Nice stay

Very good location easy to find, very friendly efficient reception and check in / out Clean quiet room, very comfortable
Stayed 2 nights in Nov 2021

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lack of communication.Email with entry code was never sent leaving us locked out on arrival with no staff on site. Took about 30 minutes to gain entry
Stayed 1 night in Oct 2021

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities, room comfort

Value for money hotel on edge of Carcassonne

Stayed for one night before flying out from Carcassonne. A bit difficult to find but with large secure car park. Clean and comfortable room. We didn't use the basic kitchenette but it looked fine.
Stayed 1 night in Oct 2019

8/10 Good

georgios

Liked: Cleanliness, property conditions & facilities, room comfort

Great value- pity pool was closed

Everything was great (didn't have breakfast but it seemed to be nice too) with the exception of the pool not being open. It would be helpful if hotels mentioned the dates their pool is open so that we can make an informed decision.
Stayed 3 nights in Oct 2019

10/10 Excellent

Brad, Melbourne Australia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean spacious apartment for family of 5 with plenty of parking and easy access the Carcassonne cite and shops. A great family accomodation.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ni0ce place to spend the night.

Very nice place to spend the night. Large room with kitchen was a nice surprise when we checked in.
Stayed 1 night in Oct 2019

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Helpful staff. Poor Wifi

The hotel is easily found on the outskirts of Carcassonne and there is a reliable bus service right outside the gate that takes you to the station. From there it is a pleasant walk through the city to the Citadel. The hotel itself was clean and well kept however the WiFi was unreliable and when it was accessed it was extremely slow.
Stayed 2 nights in Sep 2019

6/10 Okay

Danny

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Hotel is ok but room smelt of fish for the night we were there, previous people obviously had a takeaway or cooked indoors! Could of been cleaner too but aircon worked well! Pool smaller than photos show and you have to drive or get a taxi like we did if you wish to venture out to medieval city, will set you back €30 there and back! Preferred Cerisse south that we used last year!
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort

Simply poor

Very poor hotel with a horrible bed. Despite having 120 rooms, there were no attention in the reception after 22.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Jussi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Dirty!

Very dirty. Booger on curtains, ”white stains” on carpet, wall near lightswitch full of dirty hand prints. Toilet had a seal of hygienia and when I open the cover there were poop stains.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Amenities
Stayed 4 nights in Feb 2019

8/10 Good

Jimbhoy, Liverpool

Liked: Staff & service, room comfort
Disliked: Cleanliness

Adequate but could have been cleaner

The room was nice and perfectly adequate for our needs. The visit was spoiled however because the room had cobwebs in one corner of the ceiling and the previous occupant had left mud/ dirt marks high up on the bathroom entrance which had not been cleaned off before our arrival. We also could not swim in the pool on arrival as it was full of leaves and debris from the wind (ie: insufficient maintenance). We were only staying 4 nights so decided it wasn’t worth complaining but it detracted from an otherwise pleasant stay. The cleaners need to be told to look upwards when cleaning as everywhere else was ‘spotless’. Great location near a Carrefour supermarket and retail park with some restaurants. You need a car or taxi to get into the town however as it’s a 30 minute walk to Place Carnot in the town centre.
Stayed 4 nights in Sep 2018

4/10 Poor

Allison

Very Poor Service; No Staff Onsite! No a/c!

Terrible experience! 1st we arrived around 11PM very tired and couldn't even get inside the hotel. Took about an hour to 'break' in. We found out later that there's no staff onsite after 9PM, so no front desk or even a security guard onsite --very strange for a good sized hotel like this. Shame on this hotel for trying to cut corners to this extreme! We had no internet/wireless/service on our cell phones & didn't know in advance that there was no staff after 9 PM so it was very stressful arriving tired at 11PM feeling like intruders. There wasn't even a sign or phone to use on the outside to advise guests of this strange procedure. Luckily a fellow traveler was in the lobby eventually &saw us outside fumbling around & got us in touch with the off site hotel staff &access the lock box (he said he had the same experience too). To be fair, an email had been sent a few hours before we arrived that had info re: late arrivals in it but we were traveling with no access to emails. The "no front deck after 9 PM" should've been clearly stated in the booking site ad upfront so guests could decide if this is the kind of place they want to book BEFORE they book it! Another disaster is that the hotel was advertised as having a/c. It's part of the reason we booked it since many airbnbs don't have a/c. But upon arrival once we finally got in& settled, we couldn't get the a/c to work. It was so late &we were so tired that with no front desk available we just sweated it out; no staff help.
Stayed 1 night in Jul 2018