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Ok hotel. Room very nice but the bathroom a bit dated and water only just had the chill off it when showering at about 7pm.
We had one of the signature rooms which was comfortable but was sorry to see an extremely stained carpet and other stains (which just needed wiping) on the walls.
Check in was meant to be 4pm but when I pre-checked in (via their app) at about 4.20 came back as “room not ready” and wasn’t confirmed as to being available until just gone 5pm.
Nice touch however with a complimentary bottle of wine and Welsh cakes in room on arrival.
However in my opinion over rated and extortionately expensive .
Louise
Stayed 1 night in Jan 2025
6/10 Okay
Leanne
Travelled with family and small children
Jan 4, 2025
The hotel was probably luxurious back in the days but is very outdated now. The service was more like a 3*. Very overpriced, it cost £18 for 2 takeaway coffees, a bottle of water and a Ribena.
I would say the bed was very comfortable, however the walls are that thin you can hear conversations next door.
Unfortunately, we would not return.
Leanne
Stayed 1 night in Dec 2024
10/10 Excellent
Gianpaolo
Travelled with partner
Jan 4, 2025
Liked: Cleanliness, staff & service, amenities
Great check in very quick and friendly. Used spa and pool before check in which was nice but felt like things are due to be updated. This continued when getting to the room.
Overall nice stay but maybe be time to modernise
Room was lovely and superb bedding and towelling Staff at reception very good and digital check in and out. Breakfast poor and little service despite plenty of staff in dining room
Lovely hotel, the young lady on reception was very welcoming on arrival, room was clean and tidy, only issues were no bottled water in the room, empty mini bar, no bath robes in the room and the toiletries in the bathroom were all shampoo bottles for some reason, breakfast buffet wasn't the best either would give it a 5/10.