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Mercure Cardiff Holland House Hotel & Spa

4.0 star property
4-star spa hotel near Principality Stadium

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Cardiff Holland House Hotel & Spa

Exterior
Lounge
Bar (on property)
Indoor pool
Breakfast and dinner served

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Parking available

Explore the area

Map
24-26 Newport Road, Cardiff, Wales, CF24 0DD
  • New Theatre
    8 min walk
  • St. David's
    8 min walk
  • Cardiff International Arena
    11 min walk
  • Cardiff (CWL-Cardiff Intl.)
    30 min drive

Room options

View all photos for Privilege, Room, 1 King Bed, View

1 bedroom, in-room safe, desk, laptop workspace

Privilege, Room, 1 King Bed, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

Deluxe Suite, 1 Double Bed, City View

  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

Classic Triple Room, 3 Single Beds

  • 23 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Superior Room, 2 Single Beds, View

1 bedroom, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds, View

  • 34 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

Classic Twin Room, 1 Double or 2 Single Beds

  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Exterior

Novotel Cardiff Centre

Pool
Spa
Pet-friendly
Free WiFi
4.0 out of 5, Very good, (1004)
The price is CA $123
per night
CA $148 total
includes taxes & fees
6 Jan - 7 Jan
Novotel Cardiff Centre

About the area

Cardiff

Heart of Cardiff.Within a 15-minute walk of this Cardiff City Centre hotel, you'll find Cardiff Castle and Principality Stadium. Capitol Shopping Centre and New Theatre are also within half a mile (1 km).

What's nearby

  • St. David's - 8 min walk
  • Cardiff International Arena - 11 min walk
  • Cardiff Castle - 11 min walk
  • Principality Stadium - 14 min walk
  • Cardiff University - 17 min walk

Getting around

  • Cardiff Queen Street Station - 5 min walk
  • Cardiff International Airport (CWL) - 30 min drive

Restaurants

  • ‪Caffè Nero - ‬4 min walk
  • ‪Flute & Tankard - ‬5 min walk
  • ‪200 Degrees Coffee Shop - ‬5 min walk
  • ‪Heavenly Desserts - ‬5 min walk
  • ‪The Central Bar - ‬5 min walk

About this property

Mercure Cardiff Holland House Hotel & Spa

4-star spa hotel near Principality Stadium
Mercure Cardiff Holland House Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A fitness center, spa services, and multilingual staff are also featured at the business-friendly Mercure Cardiff Holland House Hotel & Spa. Parking is available for a fee.

This 4-star Cardiff hotel is smoke free.

  • 1 building
  • 172 guestrooms or units
  • 15 levels
  • Meeting rooms
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Cardiff Holland House Hotel & Spa offers 172 accommodations with safes and coffee/tea makers. 30-inch flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Spa Naturel has 9 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Hungarian, Polish, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (GBP 21.00 per day)

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–10 AM: GBP 15 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 32
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 40
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 30-inch flat-screen TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating

Bathroom

  • Deep soaking bathtub
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Mini-fridge

More

  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Pool fee: GBP 10.00 per person, per night
  • Spa fee: GBP 10.00 per person, per night
  • Spa tub fee: GBP 10.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 15 per person
  • Self parking fee: GBP 21.00 per day
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Barclaycard, debit cards, and cash.

£10 is charged per adult, per entrance to access the pool area. Children under 16 years old are allowed in the pool when accompanied by an adult, to a maximum of 2 children per adult. Adults must be in the water to actively supervise children.

We should mention

  • Pool access available from 6:30 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Holland Hotel Cardiff
Holland House Mercure Cardiff
Hotel Mercure Holland House Cardiff
Mercure Cardiff Holland Hotel
Mercure Cardiff Holland House
Holland House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel
Mercure Holland Hotel Cardiff
Mercure Hotel Holland House
Mercure House Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Cardiff
Mercure Cardiff Holland House Hotel And Spa Wales
Mercure Holland House Cardiff Hotel Cardiff
Mercure Cardiff Holland House Hotel & Spa Hotel Cardiff

Mercure Cardiff Holland House Hotel & Spa Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 450 out of 1011 reviews" "
Rating 8 - Good. 299 out of 1011 reviews" "
Rating 6 - Okay. 123 out of 1011 reviews" "
Rating 4 - Poor. 83 out of 1011 reviews" "
Rating 2 - Terrible. 56 out of 1011 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Stayed 2 nights in Aug 2024

8/10 Good

Ranj

Stayed 1 night in Sep 2024

8/10 Good

paul

Stayed 1 night in Aug 2024

4/10 Poor

Rhys

Liked: Staff & service
Disliked: Property conditions & facilities
Dirty, old and run down. The pool was an extra charge, that really annoyed me after spending 120 for a night at a spa place. I refused and went for a walk. Room service came with no cutlery or sauce. All in all it was very bad. I won’t be going back.
Stayed 1 night in Sep 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay at the Hotel. Room was superior to many & very clean. Staff were professional & very hflpful. Only disappointment was the layout if tables for our event. Tables were far too close together which made it very difficult. Couldnt enjoy the meal due to being squashed in. There was socmuch space at the back of the room, so i dont understand why room was set up like that. Waiting staff dealt with this extremely well - must have been difficult gor them. If you hild ab event there, please check table layout. Really appreciated the ambience created throughout the hotel - seems a lot of thought went into it. Pictures throughout of historical figures holding sporting equipment were exceptional. Think the comany should sell merchandise with them on. Breakfast was superb - fresh, plenty of choice. Highly recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, we got an upgrade when we arrive. No issues at all
Stayed 1 night in Sep 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On site parking is daylight robbery at £21. Same with £16.95 for a very poor breakfast. Rooms also very outdated, stained carpets and tired feeling.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complained about things to reception
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
Tired, nousy air con / heating which i had to turn off which resulted in a very cold room in the morning. Shower dribbled and was either really hot or cold. Breakfast average with the cheapest sausages available. 2 out of 4 lifts working.
Stayed 1 night in Sep 2024

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool and spa.
Great spa and pool area. Doorman very helpful!
Stayed 2 nights in Sep 2024

10/10 Excellent

Judi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

W

Stayed 2 nights in Aug 2024

8/10 Good

Kerrie

Stayed 2 nights in Aug 2024

10/10 Excellent

Bindu

Stayed 1 night in Aug 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welsh trip treat with my daughter
The hotel is ideally located for the town, short walk to shops, restaurants and bars. The decor of the hotel areas was good, we liked the different lighting designs. The bedroom was so hot on arrival, but when we realised the room air con was turned on (which would not go below 19), aswell as the provided fan and mobile air con unit, we turned this off and the room became a more comfortable temperature. Without the fan and unit it would have been too hot. Towels were my biggest issue, with not enough provided for 2 people, and on asking for more at reception they never materialised. On the last night, we were only given 1 bath towel and 1 hand towel for 2 people, which I thought was unacceptable, but then the glasses and mugs were not washed up so maybe our room had been forgotten and then had a rush clean. We enjoyed a half day spa with treatment and afternoon tea, which was thoroughly enjoyed. Would have been nice to have Welsh cakes rather than scones, but thats just me looking for the Welsh treats. Breakfast was limited, but perfectly fine. The scrambled eggs however could do with a little work, Sunday they were fab, Monday they were more like a sloppy mess and Tuesday, looked like they had been cut up rather than scambled!
Stayed 2 nights in Sep 2024

10/10 Excellent

bleona

Stayed 1 night in Aug 2024

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely sleep bed and pillows were so comfortable, however you can’t call it a hotel and spa now as you have to pay £10 pp if you want to use the spa, cos it’s nothing to do with the hotel now
Stayed 1 night in Aug 2024

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spicy and span
We enjoyed our stay with our dog. The room was clean and cosy.
Stayed 1 night in Aug 2024

10/10 Excellent

Darren

Stayed 2 nights in Aug 2024

10/10 Excellent

Jermaine

Stayed 1 night in Aug 2024

10/10 Excellent

GABRIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the upgrade. I loved the room and the deep bath 🙂
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Lovely hotel spacious clean and cosy bar area . Lovely big rooms. Staff were friendly and breakfast was nice
Stayed 1 night in Aug 2024