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Arrow on Swanston

3.5 star property
Family-friendly 3.5-star aparthotel near Melbourne Museum

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Arrow on Swanston

Premium Penthouse Apartment
Premium Penthouse Apartment | City view
View from property
Premium Penthouse Apartment | Living area
Front of property - evening/night

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking available
  • Gym

Explore the area

Map
488 Swanston Street, Carlton, VIC, 3053
  • Lygon Street
    5 min walk
  • Melbourne Central
    6 min walk
  • Queen Victoria Market
    7 min walk
  • Melbourne, VIC (MEL-Tullamarine)
    25 min drive

Room options

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Studio Apartment

Studio Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Double Bed

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Desk, laptop workspace, blackout drapes, iron/ironing board

One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 Double Bed

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Deluxe King Apartment

Deluxe King Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe One Bedroom Apartment

Deluxe One Bedroom Apartment | Living area

Deluxe One Bedroom Apartment

  • 27 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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Two Bedroom Apartment

Two Bedroom Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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4 Bedrooms Apartment

4 Bedrooms Apartment

  • 4 bedrooms
  • 2 bathrooms
  • City view
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Two Single Bedroom Apartment

Two Single Bedroom Apartment

Two Single Bedroom Apartment

  • 2 bedrooms
  • 1 bathroom
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Two Bedrooms Apartment

Desk, laptop workspace, blackout drapes, iron/ironing board

Deluxe Two Bedrooms Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 4
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Sofa Bed

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Triple Single Beds Apartment

Triple Single Beds Apartment

  • 27 sq m
  • Studio
  • 1 bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Penthouse Apartment

Premium Penthouse Apartment

Premium Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Penthouse Apartment

Penthouse Apartment

Penthouse Apartment

  • 1 bedroom
  • 1 bathroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Family Apartment

Deluxe Family Apartment

Deluxe Family Apartment

  • 27 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 5
  • 1 Queen Bed, 1 Double Bed and 1 Large Twin Sofa Bed

Similar properties

Exterior

Great Southern Hotel Melbourne

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.1 out of 5, Very good, (1791)
The price is CA $138
per night
CA $152 total
includes taxes & fees
19 Jan - 20 Jan
Great Southern Hotel Melbourne

About the area

Melbourne

Carlton stay.Within a 10-minute walk of this Carlton aparthotel, you'll find Lygon Street and Queen Victoria Market. Royal Exhibition Building and Melbourne Museum are also within 2 miles (3 km).
View more Aparthotels in MelbourneOpens in a new window

What's nearby

  • Lygon Street - 5 min walk
  • Queen Victoria Market - 7 min walk
  • Princess Theatre - 14 min walk
  • Marvel Stadium - 3 min drive
  • Melbourne Cricket Ground - 4 min drive

Getting around

  • Melbourne Central Station - 7 min walk
  • Flinders Street Station - 18 min walk
  • Melbourne Airport (MEL) - 25 min drive

Restaurants

  • ‪Little Bang Espresso - ‬3 min walk
  • ‪Captain Melville - ‬4 min walk
  • ‪Hareruya Pantry - ‬4 min walk
  • ‪Ini Studio - ‬4 min walk
  • ‪Humble Rays - ‬4 min walk

About this property

Arrow on Swanston

Family-friendly 3.5-star aparthotel near Melbourne Museum
Arrow on Swanston offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. Business amenities include a business center and 4 meeting rooms.

Public spaces have free WiFi. Event space at this aparthotel measures 9688 square feet (900 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at the family-friendly Arrow on Swanston. For a fee, parking is available.

This 3.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 200 guestrooms or units
  • 9 levels
  • 9688 sq ft of conference space
  • 900 sq m of conference space
  • Built in 2003
  • Deli
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Dining venue
Arrow on Swanston offers 200 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas and include desks. Accommodations at this 3.5-star aparthotel have kitchenettes with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Property amenities

Pool/Spa

  • Outdoor pool
  • Sauna

Internet

  • Free WiFi

Parking and transportation

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for onsite parking

Family friendly

  • Children stay free (see details)
  • Free crib/infant bed
  • Highchair

Restaurants on site

  • Cafe Crema

Kitchenette

  • Refrigerator
  • Stovetop
  • Microwave
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Electric kettle

Dining

  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Sitting area

Entertainment

  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Near laundromat

Work spaces

  • 4 meeting rooms
  • Business center
  • Laptop workspace
  • Conference center (9688 square feet of space)

Comfort

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Local maps
  • Luggage storage
  • Blackout drapes/curtains
  • Iron/ironing board (on request)
  • Vending machine
  • Hair salon

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city center
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness center
  • Theme parks nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Rock climbing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit
  • Security system

General

  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The property charges 3.8 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: AUD 25 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 3.8 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. Onsite parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. The property is professionally cleaned.

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Arrow on Swanston Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 579 out of 2295 reviews" "
Rating 8 - Good. 734 out of 2295 reviews" "
Rating 6 - Okay. 431 out of 2295 reviews" "
Rating 4 - Poor. 283 out of 2295 reviews" "
Rating 2 - Terrible. 268 out of 2295 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

6/10 Okay

Jaclyn

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Gilbert, Dereel

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very confusing access to carpark and room. Got into lifts in carpark and ended up in building next door. Key card say 35xx which means 5th floor.
Stayed 1 night in Oct 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Superb service from the staff at the hotel and able to speak with the customer very nicely
Stayed 1 night in Oct 2024

10/10 Excellent

Lillian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location with superb view of the city from the rooms and the rooms were also very clean and spacious
Stayed 1 night in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were too nice with great space and clean bathroom, I specially liked the welcome gift from the staff
Stayed 1 night in Oct 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great facility and great staff which handles the work very nicely and has great experience
Stayed 1 night in Oct 2024

4/10 Poor

Margaret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We found this property to be totally claustrophobic. The apartment itself was so tiny. Couldn’t have the blinds up of the day because the neighbours could look straight into the bedroom and the lounge room. Parking in the garage is an absolute nightmare. The garage area is absolutely filthy with dirty, filthy rubbish and throwing out old clothes furniture parts of cars cars been smashed in the car park looks like a secondhand yard. A tiny quilt cover is on the bed. It hardly makes the sides and there’s one half blanket in the cupboard, which is so thin doesn’t even warm you. If you want something with a handy location very clean and I’m not fussed on what things are like this is an OK place to be. Even in reception they have a double garbage bin that saw sides and front of all been smashed up and it’s just left laying there there’s rubbish laying around reception. This apartment looked nothing like its picture. I wouldn’t recommend it to anybody.
Stayed 2 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very nice and clean but the bathroom was very big and cleaned
Stayed 1 night in Oct 2024

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel seems to be newly renovated and the service provided by the hotel staff was very nice
Stayed 1 night in Oct 2024

10/10 Excellent

Deirde

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Welcome gift were amazing and rooms were like newly constructed and lobby area is also quite nice
Stayed 1 night in Oct 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice and clean bedrooms
Stayed 1 night in Oct 2024

6/10 Okay

Princess

Accessible to transport
Stayed 2 nights in Sep 2024

4/10 Poor

Jessica

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The TV in the room was not working, the Microwave was not working, the bathroom fan was not working, the lock was not working on the balcony door. The pictures were different to the actual place. The daytime staff were lovely and location was great.
Stayed 1 night in Oct 2024

6/10 Okay

Carol

Liked: Cleanliness
The property is in desperate need of a revamp. Furniture is old and damaged. The plug in the kitchen sink did not fit making dish washing extremely difficult. The shower rose was so low that I was unable to get my head under to wash my hair. The bottom sheet on the bed was the wrong size, becoming uncomfortable during the night as it moved and rolled up. The room was nothing like the picture viewed when booking. The venue is ideally located on the tram line and within walking distance of Queen Victoria Market.
Stayed 4 nights in Sep 2024

6/10 Okay

Victor

Liked: Cleanliness
No me han regresado mi deposito en garantia despues de dos semanas. Ya no me encuentro en la ciudad para ir a reclamarlo. Y no tengo telefono para llamarles. El trato de la persona que me atendio fue muy grocero y me hicieron esperar mucho tiempo para entregarme la habitacion.
Stayed 1 night in Sep 2024

10/10 Excellent

Zyon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
facility cleanliness,security and the food was great. welcoming at the entrance was great and i was able to work from the comfort of my room as the internet was perfect.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel room are very clean and beds are also very comfortable, staff members are very friendly with their guests
Stayed 1 night in Sep 2024

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, spacious room with great view and great food options and welcome gifts are also very beautiful
Stayed 1 night in Sep 2024

2/10 Terrible

SIMON

Disliked: Property conditions & facilities
We stayed in a 'deluxe' family apartment. What a joke calling it deluxe. Tiny apartment with two small bedrooms and supposedly a twin sofa bed. The sofa was jammed into a upright position and could not be transformed into a bed. Maintenance eventually fixed it but there was a hard timber section running through the center of the bed so impossible to get a decent night's sleep. The view from the windows was basically a large airconditioning structure. The best part of the stay was when we left!
Stayed 2 nights in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, room comfort
Great location, otherwise hotel decor dated, no room service to change towels, replenish toiletries, make beds or empty bins. Small cockroaches an issue. On check in I was told room was ready & I could check in , then they demand an early check in fee so I could check in 30 minutes early. They need to revise what they do . Below average
Stayed 2 nights in Sep 2024

10/10 Excellent

Avi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great service, kind and helpful staff, delicious food and rooms were too clean. Overall, stay is perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Aron

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were too big and beautiful and area around the property is also very beautiful with great buildings and beautiful views
Stayed 1 night in Sep 2024

10/10 Excellent

Casen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff members are very much concerned with their work and their ability, rooms were clean and spacious, food is also very delicious. Overall, stay is perfect
Stayed 1 night in Sep 2024

10/10 Excellent

Foresth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is too safe and quiet and the special thanks for the welcome gift which is provided by the owner to the guest
Stayed 1 night in Sep 2024

8/10 Good

Bolat

Liked: Cleanliness
Stayed 2 nights in Sep 2024