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Mercure Melbourne Caroline Springs

4.5 star property
4.5-star hotel in Caroline Springs

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Melbourne Caroline Springs

Terrace/patio
Spa
Exterior
Studio, 1 King Bed, Balcony
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking included
  • Room service
  • Breakfast available

Explore the area

Map
10-20 Lake Street, Caroline Springs, VIC, 3023
  • Watergardens Town Centre
    7 min drive
  • Cairnlea Lakes
    8 min drive
  • Sunshine Hospital
    11 min drive
  • Melbourne, VIC (MEL-Tullamarine)
    24 min drive

Room options

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed, Balcony

  • 25 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

Studio, 1 King Bed, Balcony

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Room

Quest Caroline Springs

Kitchen
Pet-friendly
Free WiFi
Air conditioning
4.1 out of 5, Very good, (536)
The price is CA $144
per night
CA $160 total
includes taxes & fees
13 Dec - 14 Dec
Quest Caroline Springs

About the area

Melbourne

Caroline Springs stay.Your stay at this Caroline Springs hotel places you within 3 miles (5 km) of Boronia Reserve Dog Park and Ravenhall Nature Conservation Reserve. Clarke Road Streamside Reserve and International Gardens Reserve Dog Park are also within 3 miles (5 km).

What's nearby

  • Watergardens Town Centre - 7 min drive - 6.1 km
  • Sunshine Hospital - 11 min drive - 9.7 km
  • Flemington Racecourse - 19 min drive - 18.4 km
  • Crown Casino - 23 min drive - 29.3 km
  • Marvel Stadium - 24 min drive - 31.0 km

Getting around

  • Caroline Springs Station - 6 min drive
  • Keilor Plains Station - 6 min drive
  • Melbourne Airport (MEL) - 24 min drive

Restaurants

  • ‪Enelssie Cafe and Grill - ‬3 min drive
  • ‪Watervale Fish & Chips Taylors - ‬15 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪The Jolly Miller Caroline Springs - ‬2 min walk
  • ‪KFC - ‬6 min walk

About this property

Mercure Melbourne Caroline Springs

4.5-star hotel in Caroline Springs
Mercure Melbourne Caroline Springs offers its guests an indoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

The business-friendly Mercure Melbourne Caroline Springs also features a terrace, complimentary newspapers in the lobby, and room service (during limited hours). Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Melbourne hotel.

  • 98 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Built in 2011
  • Conference center
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Mercure Melbourne Caroline Springs offers 98 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. 32-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Melbourne hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Playground
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: WiFi (AUD 20 per night), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–10:30 AM: AUD 5-25 for adults and AUD 10-10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Indoor pool
  • Playground
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: AUD 50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: AUD 50
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Only the credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests are required to contact the hotel in advance if arriving outside of normal check-in hours.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 44.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 5 to 25 for adults, and AUD 10 to 10 for children
  • Fee for in-room wireless internet: AUD 20 per night (rates may vary)
  • Fee for in-room wired internet: AUD 20 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out fee: AUD 50 (subject to availability)
  • Rollaway bed fee: AUD 44.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Prepaid credit cards are not accepted for any bookings
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. Prepaid credit cards are not accepted for any bookings. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mercure Melbourne Caroline Springs
Mercure Melbourne Hotel Caroline Springs
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Sp
Mercure Melbourne Caroline Springs Hotel
Mercure Melbourne Caroline Springs Caroline Springs
Mercure Melbourne Caroline Springs Hotel Caroline Springs

Mercure Melbourne Caroline Springs Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 413 out of 698 reviews" "
Rating 8 - Good. 205 out of 698 reviews" "
Rating 6 - Okay. 42 out of 698 reviews" "
Rating 4 - Poor. 19 out of 698 reviews" "
Rating 2 - Terrible. 19 out of 698 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Rajan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
1. The lady in the morning when I checked out was not very helpful. 2. The lady had a bad attitude. 3. Was not helpful when asked for anything. 4. No Toothbrush or shaving in the room. 5. When asked the receptionist in the morning she said she don't have in stock. Such a big hotel and no good service Also, when I booked the room there was a sofa available in the room as per the photos. But when I reached at the room there was no sofa. When I called the staff they said its the same in all the rooms. But my friend stayed at the hotel before as well who recommended me this place confirmed there was a sofa in the rooms. Its should have things that you see when you make the booking or made clear that it can be different. Wont be booking this place again.
Stayed 1 night in Aug 2024

10/10 Excellent

J R

Stayed 4 nights in Aug 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check In and friendly staff
Stayed 1 night in Aug 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Beds comfortable, rooms were clean. The pool not heated!! In Melbourne! In winter!!!
Stayed 3 nights in Jul 2024

6/10 Okay

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to family
Stayed 2 nights in Jun 2024

8/10 Good

Jie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Good
Stayed 1 night in Jun 2024

10/10 Excellent

Max

Great location
Stayed 6 nights in Apr 2024

10/10 Excellent

Suzi

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice spacious rooms
Stayed 1 night in Apr 2024

8/10 Good

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel , WIFI however not great.
Stayed 1 night in Mar 2024

8/10 Good

H

I am astounded that this property does not have an accessible room. I struggled in the shower as there aren't even grab rails avialable.
Stayed 5 nights in Feb 2024

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 3 nights in Feb 2024

10/10 Excellent

Richard

Excellent
Stayed 1 night in Jan 2024

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice area, though distant from Melbourne CBD and airport, despite coming up with search for airport hotels. Felt safe running/walking in area, many nearby dining options.
Stayed 2 nights in Jan 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little getaway
Great customer service clean, friendly, helpful, comfortable, spacious
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean, very quite and close to alot of amenities.
Stayed 2 nights in Jan 2024

2/10 Terrible

Carmel

Stayed 5 nights in Jan 2024

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here before and it's been a nice clean hotel with plenty of entertainment available. It is also quite convenient as it is only 20 minutes from the airport.
Stayed 1 night in Jan 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

2/10 Terrible

Robyn

Stayed 1 night in Dec 2023

10/10 Excellent

chloe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think the only thing that should be made clearer is the fact u need a $250 bond on arrival as i wasnt aware of that apparently its in the terms and conditions but i didnt see it
Stayed 1 night in Dec 2023

10/10 Excellent

Keti

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,
Stayed 2 nights in Nov 2023

8/10 Good

Dawn

Stayed 1 night in Nov 2023

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just stayed one night. Room was clean and comfortable. I would stay here again.
Stayed 1 night in Nov 2023

8/10 Good

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large rooms, great bathroom. Didn't like the noisy cars going pass during the night, our room faced the road.
Stayed 3 nights in Nov 2023