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Sonesta Hotel Cartagena

4.0 star property
4-star beach hotel with 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Hotel Cartagena

3 outdoor pools, open 9 AM to 8 PM, pool umbrellas, sun loungers
Exterior
Room amenity
Standard Twin Room, 2 Double Beds
Reception

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Breakfast included
  • Air conditioning

Explore the area

Map
Carrera 9 No 35 104, Anillo Vial - Zona Norte, Cartagena, Bolivar, 130002
  • La Boquilla Beach
    7 min walk
  • Las Americas International Convention Center
    16 min walk
  • Marbella Beach
    8 min drive
  • Cartagena (CTG-Rafael Núñez Intl.)
    12 min drive

Room options

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

Superior Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

Superior Double Room, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

Standard Twin Room, 2 Double Beds

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

Single Standard (1Ad)

  • Sleeps 1

Double Standard (2Ad)

  • Sleeps 2

Single Standard Room

  • Sleeps 1

Double/Twin Standard (2Ad)

  • Sleeps 2

Standard Room Triple

  • Sleeps 3

Similar properties

Bar (on property)

Wyndham Garden Cartagena

Pool
Breakfast included
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (985)
The price is CA $117
per night
CA $117 total
9 Dec - 10 Dec
Wyndham Garden Cartagena

About the area

Cartagena

Steps from the beach.With a stay at this La Boquilla hotel, you'll be within half a mile (1 km) of La Boquilla Beach and 2 miles (3 km) of Las Americas International Convention Center. Crespo Linear Park and San Francisco Church are also within 3 miles (5 km).

What's nearby

  • La Boquilla Beach - 7 min walk - 0.6 km
  • Las Americas International Convention Center - 16 min walk - 1.4 km
  • Marbella Beach - 8 min drive - 4.7 km
  • Walls of Cartagena - 11 min drive - 6.9 km
  • Clock Tower - 13 min drive - 8.1 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 12 min drive

Restaurants

  • ‪La Pescadería - ‬12 min drive
  • ‪Presto - ‬11 min drive
  • ‪Bar Restaurante Blas El Teso - ‬19 min walk
  • ‪Subway - ‬12 min drive
  • ‪Donde Javier - ‬9 min walk

About this property

Sonesta Hotel Cartagena

4-star beach hotel with 3 outdoor pools
Sonesta Hotel Cartagena offers its guests 3 outdoor swimming pools, an outdoor tennis court, a 24-hour fitness center, and a children's pool. There are 2 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 2293 square feet (213 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Sonesta Hotel Cartagena. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of Sonesta Hotel Cartagena was completed in June 2022.

This 4-star Cartagena hotel is smoke free.

  • 152 guestrooms or units
  • 12 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Meeting rooms
  • 2293 sq ft of conference space
  • 213 sq m of conference space
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Elevator
  • No smoking on site
Sonesta Hotel Cartagena offers 152 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 6:00 AM–10:00 AM
  • 2 restaurants
  • 2 poolside bars and 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Children's pool
  • Lifeguards on site
  • Outdoor tennis court
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The lobby outdoor pool at this property will be undergoing maintenance every Tuesday or Wednesday following a holiday weekend; the beach access at this property will be undergoing maintenance every Monday or Tuesday following a holiday weekend; and the Spa and wet zones are closed every Monday or Tuesday following a holiday weekend.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for COP 90000.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: COP 40 per room (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 90000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

This property's beach access, spa, and wet zones will be closed for maintenance every Monday or Tuesday after a holiday weekend. The outdoor pool will be closed for maintenance every Tuesday or Wednesday after a holiday weekend.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 9 AM to 8 PM.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sonesta Cartagena
Sonesta Hotel Cartagena
Sonesta Hotel Cartagena Hotel
Sonesta Hotel Cartagena Cartagena
Sonesta Hotel Cartagena Hotel Cartagena

Sonesta Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 389 out of 1076 reviews" "
Rating 8 - Good. 345 out of 1076 reviews" "
Rating 6 - Okay. 193 out of 1076 reviews" "
Rating 4 - Poor. 75 out of 1076 reviews" "
Rating 2 - Terrible. 74 out of 1076 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

flor

Liked: Cleanliness, staff & service, amenities
I enjoyed my stay, the staff was great, especially Eduardo, he was so nice and helpful. The waters at the main restaurant were also great, Jahn and Luis. The things I would suggest are that the bathrooms get updated. Toilets were very uncomfortable, the set up is not ideal. They are also doing construction, they woke me up at 8am one day, spoke to administrators, and they apologized. Overall the stay was good!
Stayed 9 nights in Aug 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was friendly
It was fine check in little off as that seemed to forget I was waiting
Stayed 2 nights in Aug 2024

2/10 Terrible

JUAN PABLO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

6/10 Okay

Carlos

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Ebony

Travelled with group
Liked: Cleanliness
My best friend and I stayed here about a week and a half ago. Leading up to the stay, we saw that the hotel offered a shuttle transportation from the airport via their website. I reached out to the hotel via email about three or four weeks before our stay to arrange the shuttle. They replied once to ask for our flight information. I replied and did not hear anything back. I was sort of looking for a confirmation that the shuttle was confirmed. I sent a few follow-ups, and my best friend even tried to reach out as well, and we did not hear back until the day before our flight. Following check-in, our room did not have any towels at all, so we had to request towels. We also requested wash cloths/small towels, but were given hand towels, so I would say that you would need to bring your own washcloth if you decide to stay at this property. Staff were kind, especially the servers and kitchen staff. We got mixed communication about microwaves. On one hand, we were told to ask kitchen staff to use the microwave, But the kitchen staff told us that we could not use the microwave. The property was also doing construction at the time we were there so one of the pools was closed during regular hours. Luckily, we were leaving this day so didn’t have a need to use the pool. The room was decent. The beds were very comfortable! Overall it was a decent stay.
Stayed 5 nights in Aug 2024

4/10 Poor

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
The view was in an open field of trash, very ugly. The buildings were chipping in paint and looked terrible. The room was dusty and not cleaned in parts. It just didn’t feel luxurious like a siesta should feel
Stayed 1 night in Aug 2024

6/10 Okay

Brihanna

Stayed 4 nights in Aug 2024

8/10 Good

CLAUDIA

Travelled with partner
The rooms are clean
Stayed 1 night in Aug 2024

10/10 Excellent

Julieth

Stayed 2 nights in Aug 2024

4/10 Poor

CAMILO, Medellín

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The place was poorly maintained. AC unit on the ceialing leaked water on the rooms floor. The main door of the room did not close by itself and it was hard to close. The door frame was loose
Stayed 2 nights in Aug 2024

4/10 Poor

Regina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hace falta mucho mantenimiento
Stayed 1 night in Aug 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Aug 2024

6/10 Okay

ALCIDES

Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Damian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I knew by the pictures the property would look nice but to see it in person was even better. The hotel offers 3 pools, 2 restaurants where in can dine, and 2 big bars. From the breakfast to the dinner options everything was amazing. I paid for a birthday package for my wife before our arrival. The room was amazingly decorated, a cake and bottle of champagne through out the day was delivered. The following day of her birthday they separated a table for breakfast and added nice balloons around it! They really made her feel special and that was the #1 goal. I would definitely come back and recommend anyone to stay here.
Stayed 3 nights in Jul 2024

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great property and great staff ,l must say, but there is two problems I would like to discuss and advise, the bar is outside and we all know Cartagena is a very warm climate (why not a big fan or portable AC) and the gym just one treadmill and step master (waiting in line to use equipment)…..
Stayed 2 nights in Jul 2024

8/10 Good

Jorge, WEST PALM BEACH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good but they are in construction and the noise was terrible
Stayed 3 nights in Jul 2024

8/10 Good

Leisa, Coral springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 2 nights in Jul 2024

2/10 Terrible

Mrs. Erica

Stayed 3 nights in May 2024

10/10 Excellent

Legna M. Diaz

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely
Stayed 1 night in Jul 2024

6/10 Okay

Deejay

Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very pleasant stay. Just need some updating
Stayed 4 nights in Jul 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. The bathroom and the air conditioning need maintenance but in general is a good place to stay
Stayed 2 nights in Jul 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't get pickup from the airport, like I should, I had to catch a taxi,and also I didn't like about the hotel that there's too many flies while you eating, you have to to keep your eyes on your plate, because there all over,the food is excellent and the service,I have one more thing to add,all those things that they have in your room, there charge it to you,so if you don't know it can happen to you too,when I first arrived to the hotel I thought it was complentary but it wasn't, I had to pay them $176.000 pesos which is very expensive, just for some water,soda,crackers and nd chocolate,it wasn't even beer or orange juices, be careful with all those thing that they in the room, you get tlall those thing for a lot less.
Stayed 6 nights in Jul 2024

10/10 Excellent

Emmanuel

Liked: Cleanliness, staff & service, amenities
The staff was friendly; however the shower did not have any hot water and the house of the building needs to be painted.
Stayed 4 nights in Jun 2024