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Voilá Centro Histórico

4.0 star property
4-star Colonial hotel near Clock Tower

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Photo gallery for Voilá Centro Histórico

Exterior
Sundeck
View from room
Reception
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Room service

Explore the area

Map
calle las carretas centro historico, Cartagena, Bolívar, 130001
  • Clock Tower
    ‪1 min walk‬
  • Cartagena de Indias Convention Center
    ‪5 min walk‬
  • Walls of Cartagena
    ‪7 min walk‬
  • Cartagena (CTG-Rafael Núñez Intl.)
    ‪13 min drive‬

Room options

View all photos for Design Double Room

Design Double Room

Design Double Room

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed

  • City view
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • City view
  • 24 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Grand Room, 1 King Bed

Grand Room, 1 King Bed

Grand Room, 1 King Bed

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Cartagena

Seaside stay .A stay at this Cartagena Walled City hotel places you steps from Clock Tower and within a 10-minute walk of Walls of Cartagena. Plaza de los Coches and University of Cartagena are also within half a mile (1 km).

What's nearby

  • Clock Tower - 1 min walk - 0.2 km
  • Bolivar Square - 4 min walk - 0.4 km
  • Cartagena de Indias Convention Center - 5 min walk - 0.5 km
  • Walls of Cartagena - 7 min walk - 0.6 km
  • Bocagrande Beach - 19 min walk - 1.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 13 min drive

Restaurants

  • ‪Restaurante Candé - ‬1 min walk
  • ‪Mirador Café & Bar - ‬2 min walk
  • ‪San Valentín Restaurante - Bar - ‬1 min walk
  • ‪Amaretto - ‬1 min walk
  • ‪XO Rooftop - ‬1 min walk

About this property

Voilá Centro Histórico

4-star Colonial hotel near Clock Tower
Voilá Centro Histórico offers its guests 2 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces.

A rooftop terrace, tour/ticket assistance, and a garden are also featured at Voilá Centro Histórico. A complete renovation of Voilá Centro Histórico was completed in June 2022.

Smoking is allowed in designated areas at this 4-star Cartagena hotel.

  • 1 building
  • 35 guestrooms or units
  • 7 levels
  • 2 bars or lounges
  • Built in 1850
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Voilá Centro Histórico offers 35 air-conditioned accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include printers and phones; free local calls are provided (restrictions may apply). In-room massages, irons/ironing boards, and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 2 outdoor pools

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 50-inch LCD TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Chef service
  • Free bottled water
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Printer
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: COP 150000 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for COP 250000.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: COP 150000 per pet, per night
  • Rollaway bed fee: COP 250000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Pool access available from 10:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

VOILÁ CENTRO HISTORICO
Voilá Centro Histórico Hotel
Voilá Centro Histórico Cartagena
Voilá Centro Histórico Hotel Cartagena

Voilá Centro Histórico Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 428 out of 599 reviews
Rating 8 - Good. 105 out of 599 reviews
Rating 6 - Okay. 39 out of 599 reviews
Rating 4 - Poor. 17 out of 599 reviews
Rating 2 - Terrible. 10 out of 599 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony Peter

Stayed 1 night in Jan 2025

10/10 Excellent

diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel ubicación y servicio
Stayed 3 nights in Jan 2025

10/10 Excellent

Chrishawn James

Stayed 3 nights in Jan 2025

10/10 Excellent

claudette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito buena ubicacion
Stayed 1 night in Dec 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The location was fabulous and they have great service!
Stayed 5 nights in Dec 2024

8/10 Good

Antonio

Disliked: Property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

hessamadin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, very helpful and friendly staff, great time and thank you everyone you guys are amazing
Stayed 4 nights in Jan 2025

10/10 Excellent

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Katia

Liked: Cleanliness, staff & service, room comfort

Great location which could use some minor updates

The Voilá is an average hotel with an amazing location. The service from the front desk and bar was excellent. It is right in the center of the Cartagena action and gave us access to many restaurants and attractions. However, the room needs some re-vamping and updating. There were water spots in some parts of the walls. The noise from other rooms and the elevator was also a factor which reduced our comfort.
Stayed 1 night in Jan 2025

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice,, hallways were hot no air flow but otherwise awesome
Stayed 2 nights in Dec 2024

10/10 Excellent

SARA, Jamaica

Stayed 7 nights in Dec 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel is exceptional. The room was very humid and the AC was not working properly but we made the best of it and totally enjoyed our stay thanks to the wonderful and very attentive staff.
Stayed 8 nights in Dec 2024

10/10 Excellent

Negar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay in Cartagena

Hotel was at a great location, room is large and in good shape. Staff everywhere were great. Elevator works very well for an old building. A few items: Cleaning is not thorough. Our safe didn’t work for the whole time and had to call them to manually open it on a daily basis. Breakfast is good but limited options and things mostly run out quick.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location ! The hotel is clean and cozy, great bar and rooftop rest. The people working were incredibly friendly. Highly recommended
Stayed 5 nights in Dec 2024

8/10 Good

Vanesa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2024

10/10 Excellent

Whitfield

Stayed 1 night in Dec 2024

10/10 Excellent

LEONEL Richard FILIU

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff but the great power of this property it is the location. If you are looking for a wondelful experience and enjoy beautiful.night in cartagena this is the best place for sure. Everything is in a walking distance . nearby drugstores money exchange restaurants etc.
Stayed 9 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Dec 2024

10/10 Excellent

PIYUSH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location with luxury

This is at the perfect location with everything nearby. The beds and interior were quite nice. Breakfast was decent.
Stayed 4 nights in Dec 2024

6/10 Okay

Ki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Doesn’t have a working phone number

The hotel was nice enough for the area. Although we got the larger King Room which is still pretty small. Our problem wasn’t with the property itself. El Centro is super fun for a couple days but the area incredibly busy and not much to do other than eat at restaurants and drink at bars. We requested to cancel the reservation on day two of eight so that we could move another resort with beach access that wasn’t stuffed into the walled city. I was fully willing to pay for an extra night or two so that we weren’t canceling less than 24 hours in advance. I talked to the front desk who said it was fine I just needed to cancel with Expedia. Expedia said the policy was for no refund after check in. However, Expedia has always been good about just calling the hotel and they normally waive any fees and refund unused nights. This wasn’t the case, Voila doesn’t have an operational phone number. They have a What’s App but Expedia refuses to call through what’s app. It was incredibly disappointing that Voila is part of the Hotels.com network yet they don’t have a phone number. I’m not sure how that one slipped through the cracks… We ended up booking at a Hilton Resort on Bocogrande that was 1,000 times better. Still no word on a refund for the rest of our stay at Voila.
Stayed 8 nights in Dec 2024

10/10 Excellent

Frailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing. The hotel is gorgeous and very very comfortable! 10/10 for sure I’ll come back
Stayed 1 night in Dec 2024

8/10 Good

Margarita

Liked: Cleanliness
The location is excellent, just right in the historic district and within walking distance of many sights.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t beat the location. Staff extremely friendly. Great pool/rooftop.
Stayed 2 nights in Dec 2024

10/10 Excellent

Randolph

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff was attentive.
Stayed 12 nights in Nov 2024