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ZiOne Luxury Hotel Cartagena

3.5 star property
3.5-star hotel near Bocagrande Beach

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ZiOne Luxury Hotel Cartagena

Terrace/patio
Front of property - evening/night
Superior Suite, 1 King Bed, Jetted Tub
Superior Suite, 1 King Bed, Jetted Tub | Lake view
Exterior

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle 5 # 3 - 14 - Bocagrande, Cartagena, 130001
  • Centro Comercial Nao
    2 min walk
  • Bocagrande Beach
    3 min walk
  • Rio Cartagena Casino
    3 min walk
  • Cartagena (CTG-Rafael Núñez Intl.)
    20 min drive

Room options

View all photos for Junior Room, 1 King Bed, Non Smoking, Hot Tub

Junior Room, 1 King Bed, Non Smoking, Hot Tub

Junior Room, 1 King Bed, Non Smoking, Hot Tub

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room with living Room

Superior Room with living Room

Superior Room with living Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub

Superior Suite, 1 King Bed, Jetted Tub

  • 100 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Bar (on property)

Wyndham Garden Cartagena

Pool
Breakfast included
Pet-friendly
Kids pool
4.3 out of 5, Excellent, (985)
The price is CA $123
per night
CA $123 total
14 Dec - 15 Dec
Wyndham Garden Cartagena

About the area

Cartagena

Bocagrande stay.With a stay at this Bocagrande hotel, you'll be steps from Centro Comercial Nao and Rio Cartagena Casino. Bocagrande Beach and Castillo Grande Beach are also within half a mile (1 km).

What's nearby

  • Bocagrande Beach - 3 min walk - 0.3 km
  • Castillo Grande Beach - 8 min walk - 0.7 km
  • El Laguito Beach - 10 min walk - 0.9 km
  • Clock Tower - 5 min drive - 3.5 km
  • Cartagena de Indias Convention Center - 5 min drive - 3.6 km

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 20 min drive

Restaurants

  • ‪Restaurante Dunia - ‬3 min walk
  • ‪Kanuu Restautant (InterContinental) - ‬2 min walk
  • ‪Cilantro Cevicheria & Restaurant - ‬3 min walk
  • ‪Italian Pizza & Pasta - ‬1 min walk
  • ‪El corral Bocagrande - ‬2 min walk

About this property

ZiOne Luxury Hotel Cartagena

3.5-star hotel near Bocagrande Beach
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly ZiOne Luxury Hotel Cartagena. Free self parking is available.

This 3.5-star Cartagena hotel is smoke free.

  • 1 building
  • 51 guestrooms or units
  • 14 levels
  • Built in 100
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
ZiOne Luxury Hotel Cartagena offers 51 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters. 51-inch flat-screen televisions come with satellite channels. Bathrooms include bidets, complimentary toiletries, and hair dryers.

This Cartagena hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance

Room amenities

Entertainment

  • 51-inch flat-screen TV
  • Satellite channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for COP 150000 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: COP 150000 per night
  • Administrative fee: COP 9500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 900904020-2
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is 900904020-2. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Property Registration Number RNT 60221

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

ZiOne Luxury Cartagena
Zione Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel
ZiOne Luxury Hotel Cartagena Cartagena
ZiOne Luxury Hotel Cartagena Hotel Cartagena

ZiOne Luxury Hotel Cartagena Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 174 out of 418 reviews" "
Rating 8 - Good. 119 out of 418 reviews" "
Rating 6 - Okay. 62 out of 418 reviews" "
Rating 4 - Poor. 28 out of 418 reviews" "
Rating 2 - Terrible. 35 out of 418 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lorena

Disliked: Cleanliness, staff & service, property conditions & facilities
The receptionists are very bad people, they want to ask for your information, give you your passport and take photos of your destination.
Stayed 3 nights in Aug 2024

8/10 Good

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good average stay
It’s an average hotel for the price paid. Just needed it one night and it was good for what I needed it. Would stay here again.
Stayed 1 night in Aug 2024

6/10 Okay

janet

Travelled with family
It was ok
I always had to ask for towels. She flower was pug and the water didn’t drain, I ask them to fix it but they never did. The breakfast wasn’t any good. I ask more toast and they took more then 15mins look like they when to buy it. They ran off food quickly or they made only a little bit.
Stayed 3 nights in Aug 2024

4/10 Poor

John

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not in the best shape. The staff was not very friendly and the buffet was horrible. I normally serve myself at the buffet but they guard the food like it is gold here. I asked for a bigger helping of eggs and they literally said no. The coffee was very weak as if it was watered down and the juice also tasted watered down. We had 4 people and had to beg to get the 4th towel. I don’t usually give this a negative review but this service was horrible.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and cleaness
Stayed 4 nights in Jul 2024

10/10 Excellent

Neme, Elmhurst

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general bien. El servicio del staff del hotel fue bueno, atento y amable. La habitación tenía problemas técnicos del sensor de tarjeta para encendido de luces y A/C, y el agua de la ducha no desaguaba rápido, por lo cual se empozaba.
Stayed 3 nights in Jul 2024

8/10 Good

tientse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a hood area with lots of commerce
Stayed 4 nights in Jul 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias
Stayed 3 nights in Jun 2024

8/10 Good

Giovanni

Liked: Cleanliness
Disliked: Staff & service
The hotel provides codes for your room on a piece of paper. That was really concerning for security reasons and the staff in the evening is quite rude and unfriendly.
Stayed 6 nights in Jun 2024

10/10 Excellent

Dante M

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Our room had a great view of the city. Overall great time.
Stayed 3 nights in May 2024

6/10 Okay

Benedicta

Travelled with group
Property wasn’t as nice as portrayed, only few breakfast options, ac takes a while to get cold , sheets aren’t soft, there are so many things I did not like about this hotel. Would not recommend.
Stayed 5 nights in May 2024

10/10 Excellent

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are too small
Stayed 5 nights in May 2024

10/10 Excellent

Lissette B.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena el Personal Amable profesional Familiar, Solo hubo un inconveniente el agua de la Ducha estaba Fria todo el tiempo.
Stayed 4 nights in May 2024

10/10 Excellent

yolisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area everything is accesible to walk get tours and know the city and beaches. have easy access to bank and money exchange area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Jorge, Stamford

Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Monya

Liked: Cleanliness, staff & service, property conditions & facilities
Area in which the hotel is very busy. I said on the 4th floor and could hear street noise so if you aren't willing to deal with that it might not be the hotel for you. Every thing is very close the beach is a 5 minute walk literally 2 blocks away, there are restaurants, street vendors, food, pharmacies all within walking distance. Taxis drive by every 1-2 minutes very convenient.
Stayed 6 nights in Apr 2024

6/10 Okay

Sovannaroth

Stayed 1 night in Apr 2024

8/10 Good

Austin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay overall. The pool bar didn't have much there and there were some expensive fees I wasn't made aware of when I booked the hotel. It was very clean and the restaurant and pool were nice. I felt safe the whole stay.
Stayed 4 nights in Mar 2024

10/10 Excellent

Tyrone

Liked: Property conditions & facilities
This is my second time at the Zi One Luxury Hotel. I had a great experience both times. It’s a beautiful hotel, & the staff is very friendly & professional. So I will definitely return the next time I travel to Cartagena for vacation!
Stayed 1 night in Mar 2024

8/10 Good

Leroy

Stayed 3 nights in Jan 2024

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La personas en el restaurante pueden ser mas amable. A la hora de antender las mesas y los desayunos no fueron de nuestro agrado. Si veria sido mejor la atención me hubiera quedado mas tiempo.
Stayed 2 nights in Dec 2023

2/10 Terrible

Darrel, Newark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Unsatisfactory service. Not in compliance with expedia. Very deceptive business practices. The hotel wanted to make charges unauthorized fees for guest and family. Requested funds back and went to another hotel. No hot water as well. I would not recommend this hotel. Very fraudulent business practices. Management very professional. Rooms were outdated and small. Didn't feel safe in the hotel. Highly recommend to not stay here. This hotel needs to be removed off of every platform.

2/10 Terrible

Darrel, Newark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service. Unsatisfactory service. Not in compliance with Expedia. Very deceptive business practices. Lastly the hotel wanted to make charges unauthorized fees for guest and family. Requested funds back and went to another hotel. I would not recommend this hotel. Very fraudulent business practices. Expedia does authorize this business activity(AS PER CONVERSATION) This hotel needs to be investigated for the scamming and fraudulent activity. Things were amazing when this location first opened... New management and service is needed.
Stayed 3 nights in Oct 2023