2/10 Terrible
Peggy
Travelled with family
21 Oct 2024
Disliked: Staff & service, property conditions & facilities
Our air conditioning unit sounded like a jackhammer and the tv didn’t work, not to mention the 3 trips back to the front desk before we were able to get a room key to work. At 4pm, we asked for a different room and were informed that one wouldn’t be available until 8pm. We then asked for a refund so that we could find a different hotel. We were told that because of the way we made our reservation, (we used Expedia), that we were unable to cancel our reservation. We left the hotel to shop and have dinner since because of the noise of the air conditioner we were unable to stay in the room. When we returned at 7:45pm we were given a different room, but not with 2 queen sized beds, we got 1 king sized. At least the tv and air conditioning were working properly. The clerk was very nice but the 4 hour wait for a useable room was unacceptable. I will NEVER stay at this facility again. It was dumpy and severely need some updating.
Peggy
Stayed 1 night in Oct 2024