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Hotel de Castro

3.5 star property
3.5-star spa hotel with free breakfast

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Photo gallery for Hotel de Castro

View from room
Interior
Interior
Spa
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • 24/7 front desk
  • Breakfast included

Explore the area

Map
Chacabuco 202, Castro, de Los Lagos, 5700271
  • Lillo Handicraft and Market Fair
    ‪4 min walk‬
  • Church of San Francisco
    ‪4 min walk‬
  • MAM Chiloé
    ‪3 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 12 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

Junior Suite, 2 Double Beds

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 28 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

About the area

Castro

In Castro .Steps from the hotel, you'll find Origenes and Museo Regional de Castro. Lillo Handicraft and Market Fair and Church of San Francisco are also within half a mile (1 km).

What's nearby

  • Lillo Handicraft and Market Fair - 4 min walk - 0.4 km
  • Church of San Francisco - 4 min walk - 0.4 km
  • Costanera Castro - 6 min walk - 0.6 km
  • MAM Chiloé - 3 min drive - 2.8 km
  • Tongoy Beach - 24 min drive - 20.1 km

Restaurants

  • ‪Descarriada - ‬3 min walk
  • ‪Café la Brújula del Cuerpo - ‬5 min walk
  • ‪Restaurant Travesía Chiloé - ‬2 min walk
  • ‪Restaurant Stop Inn - ‬7 min walk
  • ‪Restaurant Palafito - ‬4 min walk

About this property

Hotel de Castro

3.5-star spa hotel with free breakfast
Hotel de Castro offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A fitness center, spa services, and a terrace are also featured at the business-friendly Hotel de Castro. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3.5-star Castro hotel is smoke free.

  • 1 building
  • 49 guestrooms or units
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel de Castro offers 49 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Languages

English, French, Spanish

Similar properties

Front of property

Estación Hostel

  • Free WiFi
  • Breakfast available
  • Laundry
  • Microwave
4.9 out of 5, Exceptional, 9 reviews
The price is CA $66
CA $66 total
includes taxes & fees
Apr 11 - Apr 12
Estación Hostel

Property amenities

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Indoor pool
  • Sauna
  • Hot tub
The following facilities are closed on Friday and Saturday:
  • Indoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: CLP 20000 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

Property is also known as

Hosteria De Castro Hotel Spa
Hosteria De Castro Spa
Hosteria De Hotel Castro
Hotel de Castro Hotel
Hotel de Castro Castro
Hotel de Castro Hotel Castro

Hotel de Castro Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 59 out of 120 reviews
Rating 8 - Good. 36 out of 120 reviews
Rating 6 - Okay. 13 out of 120 reviews
Rating 4 - Poor. 7 out of 120 reviews
Rating 2 - Terrible. 5 out of 120 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Robert

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Toshihito

Liked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

DIEGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities
El estacionamiento se llenaba y había que esperar para estacionar porque hacían eventos. Deberían asegurar lugares a los huespedes
Stayed 2 nights in Dec 2024

10/10 Excellent

Viola, Chicago

Liked: Cleanliness
Stayed 1 night in Nov 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service
Nice hotel with a great breakfast (and views!).
Stayed 3 nights in Jul 2024

10/10 Excellent

Deborah

Stayed 10 nights in Jul 2024

10/10 Excellent

Raúl Pablo

Stayed 3 nights in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We originally booked 3 nights, and we're in the old wing. Then, we extended for 2 more nights and stayed in the newer wing, for US$30 more per night. Totally worth it!!! What a view!!! We could just watch the wild life and sunrise from our sofa. The newer wing has an elevator and bigger rooms. Highly recommended!
Stayed 2 nights in Feb 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, a very good hotel. We like the location and the staff. We have extended our stay here but 2 more nights, but in a bigger room, with a view. Parking was inadequate, and it didn't help that everyday, there are at least one imbecile who would take up more than one space. They do have a lower lot, but it's not easy to get in and out of it. The breakfast buffet is very nice.
Stayed 3 nights in Feb 2024

10/10 Excellent

Terry

Stayed 1 night in Feb 2024

8/10 Good

kerri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, really nice area and not too far from metro.
Stayed 2 nights in Jan 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are staying in Castro, this might be a good choice. It's an interesting building built into a hillside with views of the harbour. The building was well designed but it's a little bit tired now. Staff were reasonably helpful. There was parking off the street and secure. Right in the downtown, an easy walk to restaurants, stores, the Mercado, etc.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mario

Stayed 1 night in Jan 2024

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Gladys, Everett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was beautiful and very spacious. Great view!
Stayed 1 night in Oct 2023

10/10 Excellent

Pablo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Giuliana, Santiago

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were rude, the hotel is very noisy, rooms are tiny, breakfast is insufficiently catered for with not even salt on the tables let alone a glass or a serviet. Don't go!
Stayed 4 nights in Apr 2023

2/10 Terrible

Liam

Travelled with partner
Disliked: Amenities, property conditions & facilities
Beautiful architecture that has been left to crumble. The entire hotel needs an overhaul. Room are small, uncomfortable and outdated. Strong sewage smell in bathroom that could not be rectified. Noisy inside and outside of the hotel so you could not leave the windows open at night and there is no air conditioning.

6/10 Okay

Eva

Stayed 4 nights in Jan 2023

6/10 Okay

JAMES

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check-in staff was poorly trained and rude

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Professor Peter

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

10/10 Excellent

Agner

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Good location. Good restaurant. Clean and spacious room. Only downside is ambience music it seems their only playlist is lounge version of lld rockhits.
Stayed 1 night in Sep 2022

4/10 Poor

FRANCISCA

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
There was fungus in the bathroom, in the shower and walls. Restaurant menu has a wide variety of food and drinks, service at the restaurant very nice, perfect. We had an issue but there was responsibility of the front desk, they did not take the guarantee of my stay and gave me the room key anyway. The person who was on night shift call us at 00.30am yelling at the phone to inform us the inconvenient they have and hang up meanwhile he was speaking on the phone. Front Desk knew that we leave next day at 06.00am, we notice that at our check-in twice. Next day I paid directly and the person (old man) was not able to empathize nor apologize. That manner made our stay difficult to enjoy and none of us feel welcome, safe and confortable.
Stayed 1 night in Aug 2022