6/10 Okay
Kaye S.
14 Feb 2025
Liked: Cleanliness
Feels like mid-level hotel chain, not a cozy beach house
Plus:Location & view—spectacular; well-stocked kitchen in terms of dishes, pots, pans; good supply of extra blankets Minus:• Vacasa property management was the most negative aspect of the rental. We will never rent property managed by Vacasa again. (See below.)• Lighting –cold, blue LED not warm or inviting. Kitchen lighting insufficient.• Seating – plentiful, but the large sectional sofa is old, saggy & uncomfortable. • Wi-fi – slow & unreliable, which made communication with Vacasa & anything else impossible. • Bare minimum amenities • Property profile lists 2 bedrooms with King beds but only one had a King.• In general décor feels industrial & overly curated.Vacasa is not an effective property manager:• Communications are generic, AI-generated, unhelpful & misleading. • Promises of possible early check-in or later check-out but that’s bogus. They made no attempt to advise on those possibilities, despite multiple requests. That said, even though when we arrived 2 hours earlier than official check-in, the rental was empty, clean & available. • Officially 4pm check-in & 10am check-out is stingy compared with most vacation rentals.• Renters are asked to obtain all information online, but the horrible Wi-fi made that impossible.• No written instructions for anything in the unit – all online! We spent 24 hours cold & uncomfortable before we figured out how to turn on the heat. The “fireplace” does not generate heat; it's for show only.
Kaye S.
Stayed 2 nights in Feb 2025