Valentina was amazing. She introduced herself to me on the stairs and asked me if she could help me in anyway. She then proceeded to show me the other two unique floors, explaining their histories and art. She also walked me to the rooftop bar, to show me the beautiful views. She went out of her way to be an inviting host!, Also, Dafne, at the front desk, was amazing with us. She arranged for a rental car to be delivered and picked up for us, explained where and how to safely park near the hotel, and helped my husband with charging his electronics! Our stay there was perfection, and the outdoor breakfasts were delicious, with a variety of choices.