Hilton Tulum Riviera Maya All-Inclusive Resort

4.5 star property
4.5-star beachfront property near Xel-Há Park

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Photo gallery for Hilton Tulum Riviera Maya All-Inclusive Resort

Sports facility
Presidential Suite, 1 King Bed | Living area
Premium bedding, free minibar, in-room safe, individually decorated
Room, 1 King Bed, Nature View | Exterior
8 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Cancun Tulum 307, Tulum, QROO, 77774
  • Riviera Maya Golf Club
    ‪7 min drive‬
  • Akumal Beach
    ‪8 min drive‬
  • Xel-Há Park
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪274 min drive‬

Room options

Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View, Oceanfront

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View (Governors Suite)

  • 130 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Resort View, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Nature View

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds, Resort View, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Nature View

  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Club Suite, 1 King Bed, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 2 Queen Beds, Ground Floor

  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Partial Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible, Partial Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible, Partial Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ground Floor

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Suite, 1 King Bed, Ocean View

  • 80 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Family Room, 1 King Bed, Ground Floor

  • 42 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed

  • 159 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 42 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

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About the area

Tulum

On the beach.Within 2 miles (3 km) of this Tulum property, you'll find Riviera Maya Golf Club and Aktun Chen. Xcacel Beach and Xcacel-Xcacelito Sanctuary are also within 3 miles (5 km).

What's nearby

  • Riviera Maya Golf Club - 7 min drive - 6.3 km
  • Akumal Beach - 8 min drive - 6.8 km
  • Xcacel-Xcacelito Sanctuary - 8 min drive - 8.3 km
  • Xel-Há Park - 11 min drive - 8.7 km
  • Xcacel Beach - 12 min drive - 7.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 77 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬7 min drive
  • ‪Restaurante Yucatan - ‬6 min drive
  • ‪Restaurante Arlequin - ‬7 min drive
  • ‪Vela Sur - ‬10 min walk
  • ‪Piscis snack bar - ‬7 min drive

About this property

Hilton Tulum Riviera Maya All-Inclusive Resort

4.5-star beachfront property near Xel-Há Park
Hilton Tulum Riviera Maya All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hilton Tulum Riviera Maya All-Inclusive Resort you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 3 poolside bars, and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a 24-hour fitness center. Free valet parking is available.

This 4.5-star Tulum property is smoke free.

  • 735 guestrooms or units
  • 3 levels
  • 12 buildings
  • 9 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 3 bars or lounges
  • Built in 2022
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
Hilton Tulum Riviera Maya All-Inclusive Resort offers 735 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and minibars. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 65-inch Smart televisions come with premium digital channels.

Bathrooms include hair dryers and children's robes. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

The onsite spa has 13 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 8 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered valet parking on site

Food and drink

  • 3 bars/lounges
  • 3 beach bars
  • 3 poolside bars
  • 9 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Playground
  • Shopping
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Elevator (31 inch wide door)
  • Handrails in hallways (24 inches high)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch smart TV with premium digital channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Children's robes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Guests can access their rooms with a mobile device.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Hilton Tulum Riviera Maya All-Inclusive Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1000 out of 1820 reviews
Rating 8 - Good. 372 out of 1820 reviews
Rating 6 - Okay. 233 out of 1820 reviews
Rating 4 - Poor. 116 out of 1820 reviews
Rating 2 - Terrible. 99 out of 1820 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aaliyah, bolingbrook

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect honestly, staff the vibes.. just wish there was convenient way for transportation that didn’t cost so much. Maybe provide shuttles from the airport as well as lil market options in the city
Stayed 5 nights in Mar 2025

2/10 Terrible

Brittnai, Savannah

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Yanbin, Acton

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view rooms, drinks and food.
Stayed 6 nights in Feb 2025

10/10 Excellent

Evelyn Lechuga

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Place is gorgeous! Try the different beach sections, they are all very different. For the formal dinning experience the steak house and the medical were the best. Only con was that we didn’t have any room service clean our suite for the 4 nights we spent there.
Stayed 4 nights in Feb 2025

2/10 Terrible

Drake

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews but I have chosen to do so on this one. Do not stay here if you want to get what you pay for. They have a horrible front desk staff and are not helpful at all. My wife and I came here for a 6 night stay. The specific room we booked we were told is no longer available even though we paid for it in full. Instead they offered an alternative, we didn’t want the alternative but we had no other choice as they said they were fully booked. The room we received was not an upgrade. It was a room with two beds with a view of the children's water park. It was noisy and we couldn't ever get comfortable. Not to mention the room was also filthy. This was very disappointing for us as we hoped for a relaxing trip. On the third day I was walking and slipped down the stairs due to it being wet everywhere. There was no signs anywhere that said this and I sprained my ankle very bad. The hotel doctor could barely speak english and was not helpful at all. He said it could be fractured or sprained. He then suggested that we ice it and wrap it up. Given he is a doctor i expected him to have these supplies but he did not have anything and instead I walked out with nothing. It was a truly terrible experience and ruined my whole trip. This hotel is trouble and I do not recommend anybody spending their hard earned money to vacation here. Do not stay here if you want a bad experience like i did. I never write reviews ever but this place was so bad that I had to. Very poor from them.
Stayed 6 nights in Jan 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful view . I had ocean view the atmosphere was very peaceful and the spa was perfect
Stayed 4 nights in Dec 2024

10/10 Excellent

HOIKEUN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at Hilton Tulum Riviera Maya All-Inclusive Resort. The staff was incredibly friendly and always willing to help. My room was very clean. I would highly recommend this hotel and would love to stay here again in the future!
Stayed 8 nights in Feb 2025

10/10 Excellent

Alexandra

Stayed 4 nights in Feb 2025

10/10 Excellent

Angela Denise, Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Sengmany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful ocean
Stayed 4 nights in Feb 2025

8/10 Good

Jordan Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, efficient and we enjoyed the service staff. I wish the beach was bigger but it was a great experience for sure
Stayed 5 nights in Feb 2025

10/10 Excellent

Jeffrey Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the views from the room
Stayed 5 nights in Feb 2025

2/10 Terrible

Jawad

Stayed 3 nights in Feb 2025

10/10 Excellent

Harib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Hunter

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing
Stayed 6 nights in Feb 2025

8/10 Good

Lynn Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and friendly. Food was good and definitely lots of it. Entertainment was limited. Not much to do in the evenings. There was often a show and the bar and that's about it. Several people went off property I believe.
Stayed 7 nights in Feb 2025

10/10 Excellent

Amin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the best place to relax and enjoy your vacation.
Stayed 7 nights in Jan 2025

10/10 Excellent

Aja, Humble

Stayed 3 nights in Jan 2025

10/10 Excellent

Evelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to the main attraction! Food very good, staff friendly, excellent service
Stayed 4 nights in Feb 2025

6/10 Okay

Jasmine

Travelled with group
Disliked: Property conditions & facilities
I slipped and fell down the stairs, leaving my room area due to wet floors with no signs. I contacted front desk and no one came to my aid. Injured my Ankle and arm . Told The front desk when checking out and that’s when they offered for someone to look at my ankle that was twisted. We got locked in our room three times and waited for over an hour for someone to retrieve us. Food Was decent, but didn’t like that I had to pay for drinks at the restaurant.
Stayed 4 nights in Jan 2025

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a Beautiful resort the atmosphere was good the staff were friendly it was very clean and the restaurants were good. The only downside was the location it’s not near any restaurants or shops
Stayed 3 nights in Feb 2025

10/10 Excellent

Montserrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

4/10 Poor

Carla

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed there the week after Xmas Property was too spread out - the shuttles were limited to get back and forth to your hotel Not enough staff to accommodate the amount of people Towels ran out Dining options were limited Back of the house was intermingled w/hotel guests
Stayed 7 nights in Dec 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hilton Tulum

Celebrated my wife’s birthday here. The resort was really clean, the food was great especially the mexican and italian restaurant. The pools were nice and clean and easy to get around despite being big. The service was great. Loved it here ery relaxing. The coffee was so good in the coffee shop!! highly recommended.
Stayed 4 nights in Jan 2025