4/10 Poor
Doreen
Travelled with family
20 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, stay anywhere else. Both at check in and when trying to get our parking validated, the staff couldn’t even be bothered to get off their cellphones to help us. I had to ask about parking and parking passes. The hotel itself only has about 20 spots so most people wind up (us included) having to park on the 3rd floor of a parking garage across the street, take your ticket, walk across the street to your hotel, and remember to get it validated before leaving (which still costs $8). The hotel isn’t in the nicest or safest area, and a lot of the buildings near by are run down or actively under construction, so walking back from the parking garage at night felt really unsafe. Our room was dirty, the bathroom was DISGUSTING, and the bathtub took FOREVER to drain. The room also had a really bad smell to it. Breakfast was a typical free hotel breakfast ; pretty disappointing and half the stuff was out of service (including the pancake machine that they advertise throughout the hotel). For the same price, I could’ve stayed in multiple competitor locations but usually like IHG. Next time I visit, I’ll definitely be trying somewhere else instead.