2/10 Terrible
Spencer
Travelled with group
28 Aug 2024
Disliked: Staff & service
When i arrived the associate informed me there was a $150 deposit. There was no mention of this when booking. Apparently it is a new rule. Then after i checked in, my key didn’t work. I sent my daughter down to tell the clerk as i waited at the door. A lady comes down the hall with her luggage and says her room is my room number. My key didn’t work because he book someone in the same room right after me. Finally got it fixed. Called to get the wifi password and after he didn’t call back even though he promised to, i called the front desk 2 more times and he gave me the previous lady’s information to use as the password because he never switched it after fixing the double booking. All in all a horrible experience.
Spencer
Stayed 1 night in Aug 2024