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Best Western Heritage Inn

2.5 star property
Hotel near Hamilton Place Mall in Chattanooga

Choose dates to view prices

Photo gallery for Best Western Heritage Inn

Reception
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Breakfast available
  • Pool
  • Housekeeping
  • Pet-friendly
  • Laundry

Explore the area

Map
7641 Lee Highway, Chattanooga, TN, 37421
  • Silverdale Confederate Cemetery
    ‪3 min walk‬
  • Amazon.com Fulfillment Center
    ‪4 min drive‬
  • Hamilton Place Mall
    ‪4 min drive‬
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 3 Double Beds

Similar properties

Premium bedding, down comforters, pillowtop beds, desk

Serenity Stay

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.2 out of 5, Very good, (167)
The price is CA $98
per night
CA $115 total
includes taxes & fees
18 Mar - 19 Mar
Serenity Stay

About the area

Chattanooga

Tyner stay.With a stay at this Tyner hotel, you'll be within half a mile (1 km) of Silverdale Confederate Cemetery and 2 miles (3 km) of Amazon.com Fulfillment Center. Hickory Valley Golf Club and Hamilton Place Mall are also within 3 miles (5 km).

What's nearby

  • Amazon.com Fulfillment Center - 4 min drive
  • Hamilton Place Mall - 4 min drive
  • Volkswagen Chattanooga Assembly Plant - 5 min drive
  • Tennessee Valley Railroad Museum - 9 min drive
  • Chattanooga Choo Choo - 17 min drive

Getting around

  • Chattanooga Metropolitan Airport (CHA) - 8 min drive

Restaurants

  • ‪Cracker Barrel - ‬3 min drive
  • ‪Drake's Chattanooga - ‬3 min drive
  • ‪Forbidden City Restaurant - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive

About this property

Best Western Heritage Inn

Hotel near Hamilton Place Mall in Chattanooga
Along with a restaurant, there's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A seasonal outdoor pool, a library, and a terrace are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

This Chattanooga hotel is smoke free.

  • 100 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Coffee shop
  • Dining venue
Best Western Heritage Inn offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 4:00 AM–1:00 PM
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Archery
  • Billiards/pool table
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Braille signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 01 and close September 30.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Heritage Chattanooga
Chattanooga Best Western
Best Western Heritage Inn Chattanooga
Best Western Chattanooga
Best Western Heritage Hotel Chattanooga
Best Heritage Chattanooga
Best Western Heritage Inn Hotel
Best Western Heritage Inn Chattanooga
Best Western Heritage Inn Hotel Chattanooga

Best Western Heritage Inn Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 40 out of 89 reviews
Rating 8 - Good. 22 out of 89 reviews
Rating 6 - Okay. 14 out of 89 reviews
Rating 4 - Poor. 7 out of 89 reviews
Rating 2 - Terrible. 6 out of 89 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
The floor was dusty/dirty our feet was dark from the floor. Around 4am there was a crazy guy walking back and forth by the parking lot and a Prisoners bus.
Stayed 1 night in Nov 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was roaches crawling in the room. The walls and roof are cracked. Water took forever to warm up.
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
City Diner has an excellent menu and the food is so good!
Stayed 1 night in Nov 2024

8/10 Good

Milos

Stayed 2 nights in Nov 2024

6/10 Okay

Phil

Stayed 1 night in Nov 2024

4/10 Poor

Brittany

Stayed 2 nights in Nov 2024

6/10 Okay

Allan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Such a basic motel.
Stayed 1 night in Nov 2024

4/10 Poor

Andrea

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
There was a diner located within the hotel, the food is excellent there. The staff was nice, but the room was not very clean. There was cockroaches in our room. There were people in the parking lot messing around until about 2 in the morning, so it was very noisy. If you have no other options, then this would be okay to stay for one or two days max.
Stayed 2 nights in Nov 2024

2/10 Terrible

CLODOALDO, Paranavai

To loud road and people talk to loud out side the doors
Stayed 1 night in Nov 2024

4/10 Poor

Erin

Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast available means you pay for breakfast at the diner attached. Semi sketchy area
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Oct 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
If you want a nice place this isn’t it
It was terrible 4 roaches as soon as we turned the light on Changed rooms and the air conditioner sounded like a train all night
Stayed 1 night in Oct 2024

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and dinning
Stayed 1 night in Oct 2024

10/10 Excellent

michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in and out. Plenty of parking. Clean rooms comfortable bed
Stayed 1 night in Oct 2024

6/10 Okay

Rachael

Travelled with partner
Disliked: Amenities, property conditions & facilities
The stay was ok but it was very noisy outside. The facilities were poor and we had an issue closing out bedroom door.
Stayed 1 night in Sep 2024

2/10 Terrible

sean

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an absolutely disgusting property and we left immediately
Stayed 2 nights in Sep 2024

8/10 Good

Jeffrey

Stayed 1 night in Sep 2024

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable convenient to tourist areas.
Stayed 4 nights in Aug 2024

10/10 Excellent

Diondra

Liked: Cleanliness, staff & service, property conditions & facilities
Kept my deposit. The room smelled like smoke when i got in it. I never smoked inside. Pretty much robbed me.
Stayed 1 night in Aug 2024

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service
Few bugs in room. Poor signage dark hallways
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrageously loud
Impossible to sleep as they put me in a room next to the restaurant. There were several car alarms, slamming doors, and people having full volume conversations outside my door. I requested a room change and they allowed me to move to another room around 1 am. Still loud, people talking outside talking incredibly loud. Went to take an exam at 7 am with no sleep at all. I requested and got a late check out. Tried take a nap after my exam, only to have multiple staff members knock on my door multiple times to ask why I hadn’t checked out. One of them confirmed I had a late check out, the next one simply wrote it down and left. By this point I realized it was impossible to rest in that place, got my things and left before my checkout time.
Stayed 1 night in Aug 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Room was spotless, staff was friendly, the attached cafe was phenominal! They even had a gazebo in the pool area. This will be our go to spot in Chattanooga!
Stayed 1 night in Aug 2024

10/10 Excellent

Bobbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Jul 2024

6/10 Okay

Bridget

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024