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Best Western Heritage Inn

2.5 star property
Hotel near Hamilton Place Mall in Chattanooga

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Heritage Inn

Reception
Exterior
Premium bedding, pillowtop beds, in-room safe, desk
Seasonal outdoor pool, open 10:00 AM to 9:00 PM, pool umbrellas
Premium bedding, pillowtop beds, in-room safe, desk

Reviews

7.2 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
  • Pet-friendly
    Pet-friendly

Explore the area

Map
7641 Lee Highway, Chattanooga, TN, 37421
  • Amazon.com Fulfillment Center
    4 min drive
  • Hamilton Place Mall
    4 min drive
  • Volkswagen Chattanooga Assembly Plant
    5 min drive
  • Chattanooga, TN (CHA-Chattanooga Metropolitan)
    8 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Third bed is a Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Bathtub (Pet Friendly)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 6
  • 3 Double Beds

Similar properties

Exterior

Days Inn by Wyndham Chattanooga/Hamilton Place

Pool
Breakfast included
Pet-friendly
Parking included
3.8 out of 5, Good, (1000)
The price is CA $88
per night
CA $103 total
includes taxes & fees
8 Dec - 9 Dec
Days Inn by Wyndham Chattanooga/Hamilton Place

About the area

Chattanooga

Tyner stay.Your stay at this Tyner hotel places you within 2 miles (3 km) of Amazon.com Fulfillment Center and Hickory Valley Golf Club. Hamilton Place Mall and Volkswagen Chattanooga Assembly Plant are also within 3 miles (5 km).

What's nearby

  • Amazon.com Fulfillment Center - 4 min drive - 2.6 km
  • Hamilton Place Mall - 4 min drive - 4.3 km
  • Volkswagen Chattanooga Assembly Plant - 5 min drive - 3.9 km
  • Tennessee Valley Railroad Museum - 9 min drive - 8.4 km
  • Tennessee Aquarium - 19 min drive - 18.9 km

Getting around

  • Chattanooga Metropolitan Airport (CHA) - 8 min drive

Restaurants

  • ‪Cracker Barrel - ‬3 min drive
  • ‪Drake's Chattanooga - ‬3 min drive
  • ‪Forbidden City Restaurant - ‬4 min drive
  • ‪Starbucks - ‬3 min drive
  • ‪Sonic Drive-In - ‬3 min drive

About this property

Best Western Heritage Inn

Hotel near Hamilton Place Mall in Chattanooga
Along with a restaurant, there's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. A business center and a meeting room are available. A seasonal outdoor pool, a library, and a terrace are also featured at the business-friendly Best Western Heritage Inn. Self parking is free.

This Chattanooga hotel is smoke free.

  • 100 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Front-desk safe
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site
  • Coffee shop
  • Dining venue
Best Western Heritage Inn offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Internet

  • Available in all rooms: WiFi (USD 0.00 per stay)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 4:00 AM–1:00 PM
  • 1 restaurant and 1 coffee shop/cafe
  • 24-hour room service

Things to do

  • Archery
  • Billiards/pool table
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Assistive listening devices available
  • Braille signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 32-inch LCD TV
  • Cable/satellite channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay
  • A damage deposit of USD 100.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open May 01 and close September 30.
  • Pool access available from 10:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Best Western Heritage Chattanooga
Chattanooga Best Western
Best Western Heritage Inn Chattanooga
Best Western Chattanooga
Best Western Heritage Hotel Chattanooga
Best Heritage Chattanooga
Best Western Heritage Inn Hotel
Best Western Heritage Inn Chattanooga
Best Western Heritage Inn Hotel Chattanooga

Best Western Heritage Inn Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 293 out of 1021 reviews" "
Rating 8 - Good. 309 out of 1021 reviews" "
Rating 6 - Okay. 198 out of 1021 reviews" "
Rating 4 - Poor. 121 out of 1021 reviews" "
Rating 2 - Terrible. 100 out of 1021 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Diondra

Liked: Cleanliness, staff & service, property conditions & facilities
Kept my deposit. The room smelled like smoke when i got in it. I never smoked inside. Pretty much robbed me.
Stayed 1 night in Aug 2024

8/10 Good

Ron

Business traveller
Liked: Cleanliness, staff & service
Few bugs in room. Poor signage dark hallways
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outrageously loud
Impossible to sleep as they put me in a room next to the restaurant. There were several car alarms, slamming doors, and people having full volume conversations outside my door. I requested a room change and they allowed me to move to another room around 1 am. Still loud, people talking outside talking incredibly loud. Went to take an exam at 7 am with no sleep at all. I requested and got a late check out. Tried take a nap after my exam, only to have multiple staff members knock on my door multiple times to ask why I hadn’t checked out. One of them confirmed I had a late check out, the next one simply wrote it down and left. By this point I realized it was impossible to rest in that place, got my things and left before my checkout time.
Stayed 1 night in Aug 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. Room was spotless, staff was friendly, the attached cafe was phenominal! They even had a gazebo in the pool area. This will be our go to spot in Chattanooga!
Stayed 1 night in Aug 2024

10/10 Excellent

Bobbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Jul 2024

6/10 Okay

Bridget

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Debbie

Liked: Staff & service
The shower was amazing, the room was very musty and old smelling. Traffic was loud. Worst part was we chose the hotel because it was supposed to have complimentary breakfast according to your web. And then there was none!!
Stayed 1 night in Jul 2024

10/10 Excellent

Diondra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. The rooms are very clean and comfortable. I highly recommend this motel.
Stayed 3 nights in Jul 2024

6/10 Okay

Jason

Stayed 1 night in Jul 2024

2/10 Terrible

Nelly

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service
Ok for the location.
Room was clean, but there was no cold water in the tub. The room lacked enough outlets to plug thing in, like cellphone chargers and a need medical device. Quite hotel, good location. They need to do a better job with pool maintenance and get replacement ice maker.
Stayed 2 nights in Jul 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice place. Clean. City Cafe was great!!
Stayed 3 nights in Jun 2024

4/10 Poor

Erin

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Below average
The hotel itself was not in a bad location and the cafe connected was good. The condition of the rooms was below average and the pool was horrible! I couldn’t Believe they had it open!
Stayed 2 nights in Jun 2024

6/10 Okay

Beverly

Liked: Cleanliness, room comfort
Okay for a night or two.
Clean room with comfy bed. Pillows are lacking! Desperately needs replacement of curtains and carpet. The stale smoke odor was overwhelming upon entry into room! Carpet and curtain replacement will help. Quiet for the most part. Just needs TLC. Not worth the money. Way overpriced for such an old and tired place. If you only need to sleep and don’t mind the smell, like I said, the beds are comfortable.
Stayed 3 nights in Jun 2024

8/10 Good

Kai

Travelled with family
Stayed 1 night in Jun 2024

8/10 Good

Bill

Stayed 1 night in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

William

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointment
It might have felt clean if it had smelled clean. The baseboards were filthy. The two chairs were super stained. I chose the bed with the clean comforter but the sheets were yellowish and dingy looking. They didn't smell bleach clean. The mattress was worn out and lumpy and the AC sounded like a jet engine taking off when it was set on low. Not much sleep.
Stayed 1 night in Jun 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
Hot Tub, Try Ice Tub
over 15 minutes for the hot tub to fill half way and the water was ice cold. I paid extra for something I couldn't use. They couldn't even switch me to the other room with a hot tub.
Stayed 1 night in May 2024

10/10 Excellent

Natasha

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
I didn’t enjoy the surrounding area the hotel room was musty and smelled bad
Stayed 1 night in May 2024

4/10 Poor

Charity

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Book somewhere else
First of all, I didn't realize that the Best Western was motel style or we wouldn't have booked there. Upon entering the room, it was very dated and dirty. There were dirty towels in the bathroom, ants, and the refrigerator would not cool. The beds were super hard. Couldn't get out of there quickly enough.
Stayed 1 night in May 2024

6/10 Okay

Stacy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This is an older property being maintained in average manner. It is clean, but our room needed some very easy and basic maintenance. But apparently even the housekeeping staff weren't able to get fixed, although they certainly knew about it.
Stayed 1 night in May 2024

6/10 Okay

Amanda

Travelled with partner
Liked: Staff & service
Quick stop off the highway but rooms need some fixing sink was broken and door to bathroom didn’t shut all the way.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, clean room, convenient location, proximity to City Cafe Diner.
Stayed 1 night in May 2024