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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
3-star hotel near Cheltenham Town Hall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room
Family Room
Lobby sitting area
Front of property
Lobby sitting area

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • 24/7 front desk
  • Breakfast available
  • Laundry

Explore the area

Map
Wellington Street, Cheltenham, England, GL50 1XZ
  • Cheltenham Playhouse
    2 min walk
  • Cheltenham Town Hall
    4 min walk
  • Imperial Gardens
    4 min walk
  • Brize Norton (BZZ-RAF Brize Norton)
    43 min drive

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette

Family Room

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room

Triple Room

  • 24 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Accessible Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout drapes, iron/ironing board

Accessible Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout drapes, iron/ironing board

Standard Twin Room

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

  • 27 sq m
  • Sleeps 4
  • 4 Twin Beds

Similar properties

Room

Central Hotel Cheltenham by Roomsbooked

Parking included
Free WiFi
Housekeeping
24/7 front desk
3.4 out of 5, (197)
The price is CA $53
per night
CA $63 total
includes taxes & fees
5 Jan - 6 Jan
Central Hotel Cheltenham by Roomsbooked

About the area

Cheltenham

Heart of Cheltenham.Your stay at this Cheltenham hotel places you within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Also, Cheltenham General Hospital is within half a mile (1 km) and Cheltenham Art Gallery and Museum is within 2 miles (3 km).

What's nearby

  • Cheltenham Town Hall - 4 min walk
  • Everyman Theatre - 7 min walk
  • Cheltenham General Hospital - 11 min walk
  • University of Gloucestershire - 17 min walk
  • Cheltenham Racecourse - 5 min drive

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Bar Fever Cheltenham - ‬4 min walk
  • ‪German Doner Kebab - ‬3 min walk
  • ‪Spectre - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

3-star hotel near Cheltenham Town Hall
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There are 2 meeting rooms available. Citrus Hotel Cheltenham by Compass Hospitality also features multilingual staff, coffee/tea in a common area, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cheltenham hotel.

  • 59 guestrooms or units
  • 4 levels
  • Built in 1960
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
Citrus Hotel Cheltenham by Compass Hospitality offers 59 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Polish

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Free offsite parking within 3 ft
  • Street parking available

Food and drink

  • Continental breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 0-6.95 for adults and GBP 0-5 for children
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 49-inch flat-screen TV

Bedroom

  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from December 23 2024 to December 27 2024 (dates subject to change).
The property is closed between December 22 and December 27.

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately GBP 0 to 6.95 for adults, and GBP 0 to 5 for children
  • Self parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Union Pay, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 253 out of 825 reviews" "
Rating 8 - Good. 320 out of 825 reviews" "
Rating 6 - Okay. 151 out of 825 reviews" "
Rating 4 - Poor. 63 out of 825 reviews" "
Rating 2 - Terrible. 38 out of 825 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Clare

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024

6/10 Okay

Alistair

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very average. As soon as we arrived we had to move room because it hadn’t been cleaned. The upgrade was ok but still pretty poor. The location of the hotel is very convenient but the building itself and surrounding streets are tired. The staff were lovely and helpful which was the main positive about our stay.
Stayed 1 night in Sep 2024

4/10 Poor

Anthony

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Useful location but a pretty grotty hotel overall
Stayed 1 night in Sep 2024

2/10 Terrible

Chris

Business traveller
Disliked: Cleanliness, property conditions & facilities
Ended up being bitten as soon as I got under the covers and the bites kept getting more and more the longer I stayed under the sheets - assuming fleas or bed bugs Also the walls are so thin so on a Friday night all I could hear was the room on one side had guests having intercourse loudly and then when they stopped the room on the other side started for over an hour and you can hear EVERYTHING Left the hotel in the morning exhausted and full of itchy bites on my leg. Also no air conditioning at all in the room and no fan offered. Only worth visiting if you want a cheap place to hook up with someone you’ve just met in the bar round the corner!!
Stayed 1 night in Sep 2024

6/10 Okay

James

Travelled with pets
Liked: Cleanliness, staff & service
Could do with softer pillows an a big bed rather than 2 singles pushed together as kept seperatin apart from that it was great
Stayed 4 nights in Sep 2024

10/10 Excellent

paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Gary

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place within 5 mins walking distance of the town centre. It’s not the Ritz, but you get what you pay for and the room we had was very clean. The rooms are a little tired with parts of the carpets heavily worn. The parking area is very small and could be an issue if you have a larger vehicle.
Stayed 1 night in Aug 2024

10/10 Excellent

JOHN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2 way lighting only working by the door. No anti-slip mat in the bath liked:- provision of soaps/shampoo. quietness.
Stayed 3 nights in Aug 2024

8/10 Good

Kris

Stayed 1 night in Aug 2024

10/10 Excellent

Geneviève

Liked: Amenities
Stayed 4 nights in Jul 2024

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort
Central & comfortable room
Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Christine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Great option for a quick stay in the city. Rooms and beds were very big. There was a kettle, iron and ironing board in the room. Very close to loads of restaurants and bars, and very convenient to walk to Cheltenham city bits.
Stayed 2 nights in Jul 2024

6/10 Okay

Margaret, Bishops Cleeve

Stayed 3 nights in Jul 2024

6/10 Okay

Elspeth

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The airconditioning of room was not adequately indicated. Pillows were very hard and duvet was heavy not light and cosy. I felt overall there was not good value for money. Location was good.
Stayed 1 night in Jul 2024

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

dave

Liked: Staff & service
Generally OK - Over priced for what is delivered
Stayed 1 night in Jun 2024

4/10 Poor

melonie

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Olivia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived the bath was half full of water. The bed was 2 singles beds pushed together. The tile steps looked like a swimming pool floor. Overall, was disappointed with our stay.
Stayed 2 nights in Jun 2024

4/10 Poor

Ben

Disliked: Cleanliness, property conditions & facilities
Room stank of smoke
Our room stank of cigarette smoke. The night manager agreed but just shrugged
Stayed 1 night in Jun 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was easy to get to and we were able to just enjoy our time without being disturbed.
Stayed 1 night in May 2024

8/10 Good

Rick

Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfectly acceptable budget hotel. I think adverse reviews have been placed by competitors!!! The staff carried my case down the steps which I appreciated as I am getting on a bit. The door card entry system worked perfectly for the first time in my experience!
Stayed 3 nights in May 2024