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Malmaison Cheltenham

4.0 star property
4-star eco-certified hotel near Cheltenham Racecourse

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Photo gallery for Malmaison Cheltenham

Breakfast, lunch, dinner served; British cuisine
Bar (on property)
Front of property
Junior Suite
Club Deluxe Room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
Bayshill Road, Cheltenham, England, GL50 3AS
  • Imperial Gardens
    ‪4 min walk‬
  • Cheltenham Town Hall
    ‪7 min walk‬
  • The Promenade
    ‪9 min walk‬
  • Gloucester (GLO-Gloucestershire)
    ‪17 min drive‬

Room options

View all photos for Club Deluxe Room

Club Deluxe Room

Club Deluxe Room

  • Sleeps 3
  • 1 King Bed

View all photos for Cosy Double

Cosy Double

Cosy Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Room

Club Room

Club Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Living area

Signature Suite

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Deluxe Twin

Club Deluxe Twin

Club Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

Similar properties

Bar (on property)

Hotel du Vin & Bistro Cheltenham

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (738)
The price is CA $146
per night
CA $175 total
includes taxes & fees
20 Feb - 21 Feb
Hotel du Vin & Bistro Cheltenham

About the area

Cheltenham

In Cheltenham .Within a 10-minute walk of the hotel, you'll find Imperial Gardens and Statue of Edward Wilson. Cheltenham Town Hall and The Promenade are also within half a mile (1 km).

What's nearby

  • Cheltenham Town Hall - 7 min walk
  • The Promenade - 9 min walk
  • Everyman Theatre - 10 min walk
  • University of Gloucestershire - 12 min walk
  • Cheltenham Racecourse - 4 min drive

Getting around

  • Cheltenham Spa Station - 18 min walk

Restaurants

  • ‪Imperial Gardens - ‬6 min walk
  • ‪Côte - ‬3 min walk
  • ‪No. 131 - ‬4 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk
  • ‪Munchies - ‬4 min walk

About this property

Malmaison Cheltenham

4-star eco-certified hotel near Cheltenham Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Cheltenham hotel is smoke free.

  • 61 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 10.00 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 7 AM–10 AM on weekdays and 8 AM–11:00 AM on weekends: GBP 23 for adults and GBP 12 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Flat-screen TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Free cribs/infant beds
  • Heating

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 23 for adults and GBP 12 for children
  • Self parking fee: GBP 10.00 per night
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison Cheltenham Hotel
Malmaison Cheltenham Hotel
Malmaison Cheltenham Cheltenham
Malmaison Cheltenham Hotel Cheltenham

Malmaison Cheltenham Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 425 out of 870 reviews
Rating 8 - Good. 279 out of 870 reviews
Rating 6 - Okay. 90 out of 870 reviews
Rating 4 - Poor. 58 out of 870 reviews
Rating 2 - Terrible. 18 out of 870 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Roberto

Travelled with partner
Liked: Staff & service
Rooms in need of investment. Upgraded on arrival from cosy to superior. Room was large, maybe too large, very high ceilings and air con on full on arrival meant it was very cold. Furniture was damaged (armchair looks like a dog has attacked it) and the units looked like they were from from an old office. Lighting was appalling, 3 tiny bedside spotlights and a large main light which couldn’t dim, meant we couldn’t make the room cosy at all. Was seriously missing proper free standing lamps. Nowhere for my wife to do her makeup other than a random pull up mirror without lighting in the side unit. Bathroom was adequate, but putting a shower against an uncovered window meant all the paint was coming off. Hotel was super quiet in bar and restaurant even on a Saturday , and to be honest the hotel looks like there’s been a spending cap, or may be on its last legs. Reception team were lovely though.
Stayed 1 night in Nov 2024

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, room comfort
2 night city break
2 night stay bed & breakfast. Room was spacious but a little dated. Breakfast was good. Great location as quiet but could do with a bit of TLC. Staff were friendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Amenities
Luxury feel but staff very friendly and welcoming . Excellent location
Stayed 1 night in Oct 2024

10/10 Excellent

Christian

Classy
Stayed 1 night in Oct 2024

10/10 Excellent

Scott

Stayed 1 night in Oct 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

8/10 Good

Shawn

Stayed 2 nights in Oct 2024

8/10 Good

joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room and facilities ,staff were really helpful,location perfect,quiet. The lighting was poor both in breakfast room and my bedroom (function more important than mood!). Cooked breakfasts good but continental means cheese,cold meats and a variety of breads not packets of cereals and toasts. Will stay again though-thank you.
Stayed 3 nights in Oct 2024

6/10 Okay

FIONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay at the Malmaison Cheltenham. It is a great location as in close proximity to Cheltenham - shops, restaurants etc. However, we stayed in a bigger room last time (club?) but this wasn’t available this trip. We stayed in a standard double which was compact with the same colour scheme and furniture, bathroom fittings as the other. The only criticisms being how dark the room and bathroom were - dark tiles added to this and the temperature of the room. It was very hot!!! Too hot for comfort. The window only opened slightly and access to the veranda/ balcony closed off so this was the only window and it afforded no ventilation. The air conditioning was ineffective so it made for an uncomfortable stay. Breakfast was as good as we remembered and fantastic quality. The price this time was top rate - I used some Expedia credit towards it which saved over £100 on the night’s stay. It would have been closer to £400 full price so higher end and not worth that for the room we got. Would not opt for the standard room again at this particular Malmaison in the future!
Stayed 1 night in Oct 2024

10/10 Excellent

Hoi Yee

Stayed 4 nights in Aug 2024

6/10 Okay

Kerry

Disliked: Room comfort
Stayed 1 night in Sep 2024

8/10 Good

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

mr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

4/10 Poor

Phoebe

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2024

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Jennifer Maria

Stayed 2 nights in Aug 2024

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Caroline, Bayside

Stayed 1 night in Aug 2024

8/10 Good

Richard

Travelled with family
Liked: Amenities
Staff were very good, polite, friendly and helpful, able to change a bedroom at short notice to help my mother with better accessibility
Stayed 2 nights in Sep 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024