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Queens Hotel Cheltenham

4.0 star property
4-star eco-certified hotel near Cheltenham Racecourse

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Queens Hotel Cheltenham

View from room
Reception
Executive Double Room, 1 King Bed, Ensuite
Serves lunch and dinner
Superior Suite, 1 King Bed, Ensuite

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk

Explore the area

Map
The Promenade, Cheltenham, England, GL50 1NN
  • Imperial Gardens
    1 min walk
  • Cheltenham Town Hall
    4 min walk
  • The Promenade
    6 min walk
  • Brize Norton (BZZ-RAF Brize Norton)
    44 min drive

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

Malmaison Cheltenham

Pet-friendly
Free WiFi
Restaurant
Breakfast available
4.3 out of 5, Excellent, (850)
The price is CA $114
per night
CA $137 total
includes taxes & fees
5 Jan - 6 Jan
Malmaison Cheltenham

About the area

Cheltenham

City center stay.You'll be steps from Imperial Gardens and a 5-minute walk from Statue of Edward Wilson. Cheltenham Town Hall and The Promenade are also within half a mile (1 km).

What's nearby

  • Cheltenham Town Hall - 4 min walk
  • The Promenade - 6 min walk
  • Cheltenham General Hospital - 11 min walk
  • University of Gloucestershire - 12 min walk
  • Cheltenham Racecourse - 5 min drive

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Bar Fever Cheltenham - ‬7 min walk
  • ‪Imperial Gardens - ‬3 min walk
  • ‪Côte - ‬4 min walk
  • ‪No. 131 - ‬2 min walk
  • ‪The Ivy Montpellier Brasserie Cheltenham - ‬3 min walk

About this property

Queens Hotel Cheltenham

4-star eco-certified hotel near Cheltenham Racecourse
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the eco-certified Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and safes. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Historic Hotels of the World.

Languages

English, French, German, Spanish

Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–10:00 AM on weekdays and 7:30 AM–10:30 AM on weekends: GBP 20.00 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Elevator door width (inches): 1
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 1
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV
  • Satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 20.00 per person
  • Self parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit, and window guards in each accommodation.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Queens Hotel Cheltenham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1003 reviews" "
Rating 8 - Good. 271 out of 1003 reviews" "
Rating 6 - Okay. 95 out of 1003 reviews" "
Rating 4 - Poor. 26 out of 1003 reviews" "
Rating 2 - Terrible. 21 out of 1003 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Sean

Stayed 1 night in Sep 2024

10/10 Excellent

paula

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stunning property in convenient location
Stayed 1 night in Sep 2024

6/10 Okay

Jo

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
An old property that’s trying it’s best… some great bits like the bathroom. Bit dark and a foists smell in the corridors and main rooms. Good quality breakfast. During our stay we had a day with no hot water…not ideal. The £15 a day parking charge felt a bit steep.
Stayed 2 nights in Sep 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor was amazing to see well presented hotel
Stayed 2 nights in Sep 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and pleasant hotel. Room was well appointed with very comfortable bed and small but good bathroom. Breakfast choice was excellent although some corners cut re quality of ingredients I'd say.
Stayed 1 night in Sep 2024

10/10 Excellent

Suzy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, friendly staff. Great location
Stayed 3 nights in Aug 2024

10/10 Excellent

Greg

Travelled with family
Very friendly staff. Easy and fast check in process. Beautiful property! Extremely clean and spacious room and comfy bed.
Stayed 1 night in Sep 2024

6/10 Okay

c

Liked: Staff & service
Disliked: Property conditions & facilities
The Carpet in our room was not fitted correctly im a carpet fitter myself and with carpet not tucked in on the edge and up the skirting a hole in the floorboards so has you walk about you sink into the floor the carpet needs coming up floor repaired and then re fitted its not a big job about half a days work could sort this also it say City view all we had was a view of 3 tree tops chairs dirty stains on and a stain on the quilt cover for a room thats £200 a night without breakfast we would expect more Fiona on the front desk was amazing and really helpful and informative its a shame as this was a birthday treat for my wife and if it wasn’t for the fact that we had already made plans in town i would have asked for a different room or refund
Stayed 1 night in Sep 2024

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a very convenient location. Really enjoyed the food. All staff were professional and attentive. A special ‘thank you’ to Kyra who arranged the return of my husband’s sun hat which he accidentally left behind in our room. We would stay at this hotel again but would upgrade our room as the one we had was located by the air conditioning units, so a little noisy and not a pleasant view from the window.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Third time staying at this hotel and will be booking again. This is one of my favourite hotels, the service is wonderful, the hotel is beautiful, I really cannot fault it and I cannot wait for my next visit.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Queens Hotel
We arrived early but Jack found us a nice room straight away. Excellent hotel in excellet location, with a many option breakfast and nice bar with wonderful evening snacks.. Definitely recommended..
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

NAOMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the history and the small details. The Pugin hall is spectacular.
Stayed 1 night in Sep 2024

8/10 Good

Ross

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice hotel and room. Outside noise was very loud. The charge for a dog was the most we’ve ever paid which was disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

William

Travelled with family
Lovely hotel in great neighbourhood
Stayed 2 nights in Aug 2024

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Rebecca

We were very disappointed with our room which looked onto a courtyard of the internal roof of what can only be described as the back of the kitchen. This proved to be a noisy experience as there were the sounds of generators and fans all evening. We were only there one night and the staff were apparently “unable” to move us to a different room. Given the fact that we were not stopping long we just felt there was a lack of interest in attempting to offer us with a nice experience. There was a friendly female member of staff who checked us in but I have my suspicions that she was over ruled when attempting to move us to a different room. Such a shame.
Stayed 1 night in Aug 2024

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Alper, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Excellent location, nice hotel The bed for the kid should be improved! Very small like for 2 years of baby but what if the kid is 10 !!
Stayed 2 nights in Aug 2024