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Candlewood Suites Chesapeake by IHG

2.5 star property
Hotel perfectly located for exploring Western Branch North

Choose dates to view prices

Photo gallery for Candlewood Suites Chesapeake by IHG

Desk, laptop workspace, blackout drapes, iron/ironing board
Exterior
Exterior
Desk, laptop workspace, blackout drapes, iron/ironing board
Property amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Parking included
  • Laundry

Explore the area

Map
4809 Market Pl, Chesapeake, VA, 23321
  • Chesapeake Square Mall
    ‪3 min drive‬
  • Rivers Casino Portsmouth
    ‪9 min drive‬
  • Old Dominion University
    ‪21 min drive‬
  • Norfolk, VA (ORF-Norfolk Intl.)
    ‪26 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed

  • 108 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Mobil Roll Shwr)

Studio Suite, 1 Queen Bed, Accessible (Mobil Roll Shwr) | Bathroom

Studio Suite, 1 Queen Bed, Accessible (Mobil Roll Shwr)

  • 108 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom

  • 108 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 2 Double Beds

  • 195 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible (Mobil Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 Bedroom, Accessible (Mobil Tub)

  • 108 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Comm, Tub)

  • 108 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room

  • 28 sq m
  • Sleeps 2
  • 1 Double Bed

About the area

Chesapeake

Western Branch North stay.Your stay at this Western Branch North hotel places you within 3 miles (5 km) of Chesapeake Square Mall and Cinemark Chesapeake Square. Portsmouth City Park and Sentara BelleHarbour are also within 6 miles (10 km).

What's nearby

  • Chesapeake Square Mall - 3 min drive - 2.7 km
  • Bon Secours Health Center At Harbour View - 9 min drive - 9.9 km
  • Rivers Casino Portsmouth - 9 min drive - 11.6 km
  • Greenbrier Mall - 18 min drive - 24.9 km
  • Old Dominion University - 21 min drive - 23.6 km

Getting around

  • Norfolk Station - 17 min drive
  • Norfolk Intl. Airport (ORF) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬3 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Burger King - ‬2 min walk
  • ‪Big Woody's - Chesapeake Square - ‬4 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Candlewood Suites Chesapeake by IHG

Hotel perfectly located for exploring Western Branch North
A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A 24-hour fitness center, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Candlewood Suites Chesapeake by IHG. Free self parking is available.

This Chesapeake hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 4 levels
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room
Candlewood Suites Chesapeake by IHG offers 102 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils.

This Chesapeake hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided weekly.

Languages

English, Hindi, Spanish

Similar properties

Pool

Hampton Inn & Suites Chesapeake-Square Mall

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very good, 975 reviews
The price is CA $124
CA $143 total
includes taxes & fees
Apr 30 - May 1
Hampton Inn & Suites Chesapeake-Square Mall

Property amenities

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Chesapeake
Candlewood Suites Hotel Chesapeake
Candlewood Suites Chesapeake/Suffolk Hotel Chesapeake
Candlewood Suites Chesapeake Hotel
Chesapeake Candlewood Suites

Candlewood Suites Chesapeake by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 218 out of 472 reviews
Rating 8 - Good. 128 out of 472 reviews
Rating 6 - Okay. 66 out of 472 reviews
Rating 4 - Poor. 30 out of 472 reviews
Rating 2 - Terrible. 30 out of 472 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ryan

Stayed 1 night in Dec 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough about this hotel. Everybody as far as the staff is very polite very warm very welcoming like you’re coming home. The rooms are very clean. Some of the appliances could be updated. The fridge is pretty beat up. But other than that, it’s a great place
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean very affordable. Extended stay options.
Stayed 3 nights in Dec 2024

2/10 Terrible

Wright

Stayed 1 night in Dec 2024

8/10 Good

Jeffery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Dec 2024

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It would be nice if the room could be cleaned periodically. Also trash pickup daily would be nice. I spent 11 nights there without the room being cleaned once. I did put in a request after 7 days but no one came and cleaned.
Stayed 5 nights in Dec 2024

8/10 Good

Edward

Stayed 1 night in Nov 2024

8/10 Good

Darrell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice and helpful.
Stayed 6 nights in Nov 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, amenities
Overall, a great experience the staff is very welcoming and very helping, the rooms are not bad. The refrigerator was scratched up pretty good and dented and the dishwasher is falling apart a little bit. But the beds are comfortable the heater/AC works very spacious bathroom it’s clean. It smells good
Stayed 6 nights in Nov 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Marion D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very friendly and informative. the room was very clean and comfortable.
Stayed 3 nights in Oct 2024

6/10 Okay

Jeffrey

Business traveller
Was an alright stay nothing special.
Stayed 3 nights in Oct 2024

8/10 Good

mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience, nice and clean.
Stayed 1 night in Sep 2024

2/10 Terrible

Mitchell

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't normally write bad reviews, but my experience at this candlewood suites location was so bad, I'd be remiss if I didn't. When I initially checked into my hotel room, the bedding was not changed from the previous people that stayed. There were dark brown stain lines on the pillows and sheets. We had to get someone to change the bedding. However, the staff failed to change the stained pillowcases. They proceeded to insist that they had in fact changed them, despite what we could clearly see with our eyes. Further, the room had a mildew smell and was dusty. The air quality was so bad that it inhibited my ability to breathe. I suffer from asthma and my breathing declined significantly to the point where my throat began to close. At 4:20am I notified the front desk of the poor air quality and that staying at the hotel for the remainder of my reservation would jeopardize my health. I had to get another hotel. For days I have been calling this location to speak with the manager. Leaving messages with the front desk people. I have provided the front desk with a statement of my stay. The manager has failed to return my calls. For anyone that has any kind of breathing related health issue, do not stay at this hotel.
Stayed 2 nights in Aug 2024

6/10 Okay

Hope

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I paid for my rooms in advanced and requested to have all of my parties together on the top floor. Upon checking in, I was instructed that we were on the first floor and my party was separated. I personally feel that even though my bill was paid in advanced as well as because I booked through a 3rd party, my guest and I were given the less appreciated rooms. Some of the appliances did not work, the covers had spills on them, and the cleaning was sub par. We felt like secondhand guest accepting the last resort rooms however, my payment was accepted expeditiously!
Stayed 2 nights in Aug 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At check in we confirmed we were getting a 2 full bed suite. We got a 1 bed suite. When I called the front desk, she apologized but didn't have a 2 bed suite available. I ended up sleeping on the sofa. The noise from the fridge went on and off all night (and day).
Stayed 1 night in Aug 2024

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Disliked: Amenities
We were booked this hotel for the suite with the bedroom as we were traveling with a 1 year old. We wanted to be able to put him in a separate room so he could go to bed before us. Unfortunately the room wasn't the cleanest and there were several little things about this room that were frustrating. The walls were extremely thin so while trying to put my baby down we could hear our family in the other room even though they were being quiet. The bedroom door didn't close all the way unless you slammed it, which I couldn't do after I finally got my baby down, so we had to leave it cracked which let light in the room. The closet in the bedroom did not close at all and had a hole in the door as of someone punched it. My baby got his fingers caught in the door while walking around since they wouldn't close all the way. It was nice to have the kitchen but the set up was strange with a pendant light hanging so far out you had to duck under it since it wasn't above the counter. The shower drain plug was not attached and went all the way down unless you took it all the way out, and the shower still backed up with it out. There were just so many little things that weren't a huge deal individually but overall just created an annoying experience, especially with a 1 year old. Positives: the bed was pretty comfortable and it had a fridge, microwave and dishwasher which was nice because we brought food. I did not take any of this up with the hotel as we arrived at 11pm and left at 8am.
Stayed 1 night in Aug 2024

10/10 Excellent

Timothy

Travelled with partner
No hair dryer and low water pressure in sink
Stayed 1 night in Aug 2024

6/10 Okay

Earl

Liked: Cleanliness

No hot water for shower

I don't plan on staying here again. I hadn't played on staying this time. The last time I stayed was 2 years ago and it just wasn't up to my standards of quality. Then I saw the favorable reviews and thought I would give it another go. I think it would have been an ok stay except I didn't have hot water for the tub so I was not able to shower my two nights there. The water in the sink was hot. I reported the issue and it did not get repaired. So no, I would not be willing to go through that experience again. Also, too many people hang outside for my taste. 3 guys had grabbed some chairs and were sitting under a tree playing Mexican music out of a portable speaker.
Stayed 2 nights in Aug 2024

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

8/10 Good

Misty

Liked: Cleanliness, staff & service, room comfort

GREAT CUSTOMER SERVICE!

The hotel itself is just OK, but the staff is outstanding! The hotel is a little worn, and not immaculate clean, but the parts the staff can control are great! For instance, there is a very dirty lounge chair in our room, but the bedding, shower, toilet, sink, etc. are very clean. The front desk staff were cheerful, welcoming, friendly and accomodating. The people pleasantly greet you in the hallways. If it's true that love covers a multitude of sin, then good service by hard workers can too. Thanks lovely staff!
Stayed 1 night in Aug 2024

10/10 Excellent

roger

Stayed 4 nights in Jul 2024

10/10 Excellent

Itzel

Stayed 6 nights in Jul 2024

6/10 Okay

Barry

Travelled with family
Liked: Room comfort
Disliked: Staff & service

It’s ok

Reserved a room with 2 beds. Upon arrival to our room, there was only 1 bed. We are 2, 60 year old men who were traveling together. We needed 2 beds. Went back to check in and was given key cards for another room. Key cards didn’t work. Back down to check in to get new keys. It wasn’t a good start. On the morning of my 2nd night, I was informed that housekeeping only comes in every 7 days. Back down to the front desk to get a bath towel. No breakfast was inconvenient and unusual in 2024. My daughter lives in this area and it’s a 7 hour drive for me. I will not be staying at this property again. It’s ok, but it’s just ok.
Stayed 2 nights in Jul 2024