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The Chester Grosvenor

5.0 star property
5-star luxury hotel near Chester City Walls

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Chester Grosvenor

Exterior
2 restaurants, breakfast served
2 restaurants, breakfast served
Executive Room
Suite

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Gym
  • Spa
  • Room service
  • 24/7 front desk

Explore the area

Map
Eastgate Street, Chester, England, CH1 1LT
  • The Rows of Chester
    1 min walk
  • Eastgate Clock
    1 min walk
  • Chester Cathedral
    2 min walk
  • Chester (CEG-Hawarden)
    34 min drive

Room options

View all photos for Suite

Suite

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Double Room

Classic Double Room

Classic Double Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 25 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.8 out of 5, Exceptional, (1000)
The price is CA $150
per night
CA $180 total
includes taxes & fees
9 Jan - 10 Jan
Hotel Indigo Chester, an IHG Hotel

About the area

Chester

Heart of Chester.At this hotel, you'll be steps from Eastgate Clock and Chester Cathedral. The Rows of Chester and Chester Town Hall Square are also within half a mile (1 km).

What's nearby

  • Chester Cathedral - 2 min walk
  • Chester City Walls - 7 min walk
  • Chester Racecourse - 9 min walk
  • University of Chester - 14 min walk
  • Chester Zoo - 7 min drive

Getting around

  • Chester Station - 13 min walk
  • Manchester Airport (MAN) - 47 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Costa Coffee - ‬2 min walk
  • ‪Muffin Break - ‬1 min walk
  • ‪Caffè Nero - ‬1 min walk
  • ‪Panda Mami - ‬4 min walk

About this property

The Chester Grosvenor

5-star luxury hotel near Chester City Walls
The Chester Grosvenor offers its guests a full-service spa, a sauna, and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Spa services, a library, and multilingual staff are also featured at the luxury The Chester Grosvenor. For a fee, parking is available.

This 5-star Chester hotel is smoke free.

  • 80 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Meeting rooms
  • Continental breakfast (free)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
The Chester Grosvenor offers 80 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Chester hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Grosvenor Spa has massage/treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Small Luxury Hotels of the World.

Languages

English, French, Italian, Polish, Spanish

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • In-room child care (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (GBP 10.00 per night)
  • Secured covered valet parking on site (GBP 25.00 per night)
  • Height restrictions apply for onsite parking
  • Limo/town car service

Food and drink

  • Free continental breakfast available daily
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • LED TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 3 PM
Contactless check-in available
Express check-in available

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 01 to January 10:
  • One of the dining venues
The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 35.0 per night.
  • Cribs (infant beds) are available for GBP 17.5 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: GBP 10.00 per night
  • Covered valet parking fee: GBP 25.00 per night
  • Crib (infant bed) fee: GBP 17.5 per stay
  • Rollaway bed fee: GBP 35.0 per night
  • Facilities fee: GBP 35.00 per accommodation, per day and includes use of: sauna; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, and Barclaycard. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Chester Grosvenor
Chester Grosvenor Hotel
Grosvenor Chester
The Chester Grosvenor Hotel Chester
The Chester Grosvenor Hotel
The Chester Grosvenor Chester
The Chester Grosvenor Hotel Chester

The Chester Grosvenor Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 732 out of 1005 reviews" "
Rating 8 - Good. 181 out of 1005 reviews" "
Rating 6 - Okay. 58 out of 1005 reviews" "
Rating 4 - Poor. 18 out of 1005 reviews" "
Rating 2 - Terrible. 16 out of 1005 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As the property was right in the centre of Chester, everything was within easy walking distance. The staff were friendly and polite, and resolved some minor issues with our room quickly and efficiently. We had an "executive" room, which was well worth the extra money, being a lot larger than standard, with a sofa and 2 chairs in the seating area. Parking was very easy, being in the attached multi storey shopping centre carpark (£10 for 24 hrs), accessing directly into the hotel. As there was quite a bit of rain about in our visit, the covered upper walkways that the main streets in Chester have proved a god send, as these are accessed directly from the hotel, so saved us getting wet whilst still walking around the town. All in all, the hotel fitted our brief perfectly, not being "too posh" so would recommend staying there to anyone
Stayed 2 nights in Sep 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

michael

Stayed 1 night in Sep 2024

10/10 Excellent

Julie

Stayed 2 nights in Aug 2024

4/10 Poor

Cristiano

Stayed 1 night in Aug 2024

10/10 Excellent

Simon, Surrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure to stay at the Grosvenor. The staff are fantastic and it feels like a warm welcome when returning. A proper English hotel, rather than a corporate box.
Stayed 1 night in Sep 2024

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to the city centre
Stayed 1 night in Sep 2024

10/10 Excellent

Henry

Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable
Very enjoyable
Stayed 1 night in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeanette

Travelled with partner
Excellent location and super staff who clearly love their job. One of our favourite places to stay
Stayed 1 night in Sep 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly staff. Parking is £10 and on level 2, just look for the red painted floor as there isn’t a sign that stands out for the lift. The hotel is in the centre of Chester and an ideal location to see the city and shops. Breakfast was very nice. The hotel needs touching up in a few places but overall is very pleasing to the eye. Definitely would stop again.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff cannot do enough for you. Room altho comfortable a little tired and quite dark
Stayed 2 nights in Sep 2024

8/10 Good

Len

Liked: Cleanliness, staff & service, property conditions & facilities
Like a trip back to the glory days of classy hotels. Doormen, porters and all the items that make up a 5 star hotel. The reception area, restaurant and public areas were great and the location is superb. The room was a little tired but serviceable. Food in the restaurant was good and a perfect place to have an anniversary dinner. Would visit again.
Stayed 2 nights in Aug 2024

6/10 Okay

John

Travelled with partner
Disliked: Staff & service
Well situated although difficult to drive to unless you’ve booked a concierge service to drive through bollards to get to front of hotel then park your car in a multi storey for you. Room comfortable but on arrival no soap to wash hands and toilet handle didn’t work. Bar in evening for a late drink comfortable and staff attentive. However, breakfast was a shambles it took an hour and a half to serve yoghurt and fruit, cooked English breakfast and coffee. Our order was lost, toast had to be ordered three times before it arrives, cooked food arrived late so toast & coffee stone cold had to be reordered. Quite stressful almost having to beg staff to get our breakfast items. This despite the fact the restaurant was only half full and seemingly with plenty of staff. Not what we were used to in previous visits. The hotel gave the impression of being rather down at heel and scruffy, staff trying but not very focused and the doorman/concierge actually turned his back to the entrance doors despite seeing us getting out of our taxi. I met the Customer Relations Manager before leaving to express my sadness and disappointment with our experience this time. She listened carefully, was charming and apologised, didn’t charge us for breakfast and gave us her card so she could make sure our next visit was better.
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with very friendly and attentive staff we have recommended to friends and will definitely stay here again. The only thing I’d say is some of the rooms are a little dated but still very comfortable and clean
Stayed 1 night in Sep 2024

10/10 Excellent

Bespoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an absolute great hotel before you get there staff aren't the best but once your there they are amazing. Went for my wife's 50th combined with day at races it was amazing
Stayed 1 night in Aug 2024

2/10 Terrible

Richard

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not stay here again
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Amenities
Stayed 1 night in Sep 2024

10/10 Excellent

Elisabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Fabulous hotel, service was absolutely top notch. Reception staff so welcoming and friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Celina

Stayed 2 nights in Aug 2024

10/10 Excellent

Cristiano

Stayed 1 night in Aug 2024