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The Hotel Chester

5.0 star property
5-star luxury hotel near Chester Zoo

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Photo gallery for The Hotel Chester

The Tree House | Private kitchen
Standard Studio
Ralph | Living area
The Tree House | Living area
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Kitchen
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
19 Newgate St, Chester, England, CH1 1DE
  • Roman Amphitheatre
    ‪2 min walk‬
  • Grosvenor Park
    ‪4 min walk‬
  • Grosvenor Museum
    ‪4 min walk‬
  • Chester (CEG-Hawarden)
    ‪23 min drive‬

Room options

View all photos for Flamingo

Flamingo

Flamingo

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Money Penny

Money Penny

Money Penny

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Secret Garden

Secret Garden

Secret Garden

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Elegance

Elegance

Elegance

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Tree House

The Tree House | Living area

The Tree House

  • 58 sq m
  • City view
  • Sleeps 4
  • 2 King Beds and 1 King Sofa Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Emerald

Emerald

Emerald

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Bouquet

Bouquet

Bouquet

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for 1762

1762 | Living area

1762

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Ralph

Ralph

Ralph

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

Standard Studio, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge

Knightsbridge

Knightsbridge

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Zoo

Zoo | Living area

Zoo

  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Safari

Safari

Safari

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Chester by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.8 out of 5, Exceptional, (1003)
The price is CA $137
per night
CA $164 total
includes taxes & fees
2 Mar - 3 Mar
Hotel Indigo Chester by IHG

About the area

Chester

City center retreat .Within a 15-minute walk of the hotel, you'll find Chester City Walls and Chester Racecourse. Newgate and Chester Roman Gardens are also within half a mile (1 km).

What's nearby

  • Chester Cathedral - 7 min walk
  • Chester City Walls - 11 min walk
  • Chester Racecourse - 12 min walk
  • University of Chester - 18 min walk
  • Chester Zoo - 7 min drive

Getting around

  • Chester Station - 15 min walk
  • Chester (CEG-Hawarden) - 23 min drive

Restaurants

  • ‪Piccolino - Chester - ‬1 min walk
  • ‪Costa Coffee - ‬5 min walk
  • ‪Opera Grill - ‬2 min walk
  • ‪Popcorn - ‬2 min walk
  • ‪Bridge Street Coffee - ‬4 min walk

About this property

The Hotel Chester

5-star luxury hotel near Chester Zoo
The Hotel Chester offers its guests concierge services, a fireplace in the lobby, and express check-out. Public spaces have free WiFi.

This 5-star Chester hotel is smoke free.

  • 16 guestrooms or units
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Fireplace in lobby
  • No smoking on site
The Hotel Chester offers 16 accommodations with minibars and designer toiletries. Beds feature Select Comfort mattresses. Accommodations at this 5-star hotel have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include irons/ironing boards and portable fans. A nightly turndown service is provided and housekeeping is offered daily.

Languages

English, Italian, Spanish, Welsh

Property amenities

Family friendly

  • Kitchenette
  • Microwave
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • 32-inch Smart TV
  • Digital channels

Bedroom

  • Bed sheets
  • Heating
  • Portable fan
  • Select Comfort bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Electric kettle
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Minibar
  • Stovetop
  • Toaster

More

  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out fee: GBP 30
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per stay, plus a deposit of GBP 1 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: GBP 1 per stay
  • Pet fee: GBP 30 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out fee: GBP 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, JCB International, and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 00000000

We should mention

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Hotel Chester Hotel
The Hotel Chester Chester
The Hotel Chester Hotel Chester

The Hotel Chester Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 167 out of 196 reviews
Rating 8 - Good. 19 out of 196 reviews
Rating 6 - Okay. 6 out of 196 reviews
Rating 4 - Poor. 3 out of 196 reviews
Rating 2 - Terrible. 1 out of 196 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andraya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Sue

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nice room. Noisy till late. Couldn’t open curtains because of people on balcony opposite. No privacy.
Stayed 1 night in Nov 2024

10/10 Excellent

HARVEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! The place to stay in Chester!
What a fantastic place to stay! They staff are so loving and caring and made our wedding stay the best it possibly could be! They were so accompanying for me and my wife, kept us informed before and during our entire stay as well!
Stayed 2 nights in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable luxury room in the heart of Chester
The receptionist was very friendly and helpful. Given a free upgrade to the spa room which was a nice treat, the room had high-quality furnishings and the spa shower was fun, could do with some instructions on how to use. A little noisy outside in the evening due to location but quiet enough at night. Overall an enjoyable experience
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic break
Stayed in Polo room. Absolutely gorgeously done out. Perfect location. Nice amenities with little complimentary snacks. Loved the sweetie jar! Room was at top of building and it was a hot day. Sadly tho no air con so had a noisy seperate air con unit in room that needed to put on as too hot without. On a less warm day you wouldn’t need air con. Would definitely recommend and stay again!
Polo Room
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay in the tree house, amazing living area with huge chill out sofa and tv, lovely rooms and huge copper bath in one of the bathrooms. We will be returning
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy only inside
I only gave 4 star, not 5, due to the area around the hotel. Once you are inside it is lovely, but outside being next to car park entrance and a shopping mall, it looks pretty run down. Chester is fantastic for Roman history and well worth a visit. I would say to the hotel owners keep your eye on the ball and don't let things slip.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lynsey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with parking next door in the shopping centre for £10 for 24 hours. Check in was quick and friendly. We stayed in the Ralph and it was very spacious and clean. The bathroom is very small so you had to close the door behind you to move around. No issue for us as 2 able bodied adults. Bed was comfortable and room was very warm but air con unit and fan provides so not an issue. Location is spot on for the town centre.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, well presented and spotlessly clean. Chloe on reception was a credit to the organisation, she made us feel welcomed and we would definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay in central Chester.
Great little boutique aparthotel. Friendly staff clean spacious rooms. Great location right in heart of Chester & next to Grosvenor shopping centre car park.
Stayed 1 night in Aug 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. Parking is literally next door. You are next to some key Roman ruins: angle gate, coliseum foundations and Roman garden. Take the tour with the actor dressed in Roman garb.
Stayed 4 nights in Aug 2024

10/10 Excellent

J G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
Love, love, love this hotel. Was our second time staying here, both times in the Secret Garden room. Very spacious, comfortable bed, quiet room, fab separate living area. Kitchenette is a real bonus. Fab fire in the bedroom too. Will certainly stay here again and maybe try a different room next time 🙂
Stayed 2 nights in Aug 2024

4/10 Poor

Tracey

Disliked: Property conditions & facilities
We stayed in the flamingo room and i was disappointed with the kitchenette area it needed a good freshing up there is all marks on the walls. The bed wasn't made very well the sheets should be nice and crisp and made to look like a luxary hotel for the amount of money we paid. When i booked online it asks what the occasion is and i put birthday because it was my 50th but there was no sign of any nice gesture like there normally is so i don't know why it asks what the occasion is for when you book It was abit of a let down... it tells you that you have pay for the smallest tub of pringles and chocolate bar when this should would have been nice to be in with the price of the room which is quite expensive with no water bottle or anything plus the milk was off.
Stayed 2 nights in Aug 2024

10/10 Excellent

Huw

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I’ll be back!
Extremely comfortable aparthotel with spacious suites and easy access to Chester City Centre
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little hotel. Our family of four stayed in the Zoo room for one night and found it comfortable and well-priced, with unique decor that made it stand out from bland chain hotels. Friendly staff.
Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Great location for the City and walk along the walls. Liked having area to let dog out but the shared area looked a bit “work in progress” Very comfortable beds, spotlessly clean and handy kitchenette. Good communication from hotel.
Stayed 1 night in Jul 2024

10/10 Excellent

Angus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and great staff
Stayed 1 night in Jul 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the city centre the room was fantastic, modern and clean, All the staff were fab.
Stayed 1 night in Jul 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, stayed in a suite which had everything we needed
Stayed 1 night in Jul 2024

10/10 Excellent

Damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is AMAZING! Spotlessly clean, comfortable and everything you need. Staff are brilliant and great value for money!
Stayed 2 nights in May 2024

10/10 Excellent

Jun

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024