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City Express by Marriott Chetumal

3.0 star property
3-star hotel with 1 outdoor pools, connected to a shopping center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for City Express by Marriott Chetumal

Lobby
Outdoor pool
In-room safe, desk, iron/ironing board, free WiFi
Room, 2 Double Beds, Non Smoking
Property amenity

Reviews

8.0 out of 10

Very good

Popular amenities

  • Gym
    Gym
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Av. Insurgentes Km. 5.025, Chetumal, QROO, 77084
  • Payo Obispo Zoo
    4 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden
    4 min drive
  • Santuario del Manati
    4 min drive
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    8 min drive

Room options

View all photos for Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

Room, 2 Double Beds, Non Smoking

  • 20 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

Superior Room, 1 Queen Bed with Sofa bed

  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking

  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

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Fiesta Inn Chetumal Hotel
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Parking included
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4.4 out of 5, Excellent, (1007)
The price is CA $106
per night
CA $121 total
includes taxes & fees
2 Dec - 3 Dec
Fiesta Inn Chetumal Hotel

About the area

Chetumal

Close to airport.Within 2 miles (3 km) of this Chetumal hotel, you'll find Payo Obispo Zoo and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 3 miles (5 km).

What's nearby

  • Payo Obispo Zoo - 4 min drive
  • Museum of Maya Culture - 5 min drive
  • Palacio Municipal De Othon P. Blanco - 6 min drive
  • Palacio de Gobierno - 6 min drive
  • Chetumal Ferry Terminal - 7 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 8 min drive

Restaurants

  • ‪Vips - ‬5 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Plaza las Americas - ‬5 min walk
  • ‪Le petit - ‬7 min walk
  • ‪Comida Asiatica - ‬7 min walk

About this property

City Express by Marriott Chetumal

3-star hotel with 1 outdoor pools, connected to a shopping center
City Express by Marriott Chetumal offers its guests an outdoor pool and a fitness center. Public spaces have free WiFi and wired Internet. Business amenities include a business center and a meeting room. Free breakfast is served daily. A free area shuttle within 10 km is available. A vending machine, tour/ticket assistance, and coffee/tea in a common area are also featured at the business-friendly City Express by Marriott Chetumal. Free self parking is available.

This 3-star Chetumal hotel is smoke free.

  • 1 building
  • 109 guestrooms or units
  • 6 levels
  • Built in 2013
  • Buffet breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Water dispenser
  • 1 conference room
City Express by Marriott Chetumal offers 109 air-conditioned accommodations with safes. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

Languages

English, Spanish

Property amenities

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle up to 10 km

Food and drink

  • Free buffet breakfast available 6 AM–10 AM on weekdays and 7 AM–11 AM on weekends
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Private bathroom
  • Shower
  • Towels

More

  • Desk
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 16.29 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses a grey water recycling system. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

City Express Chetumal
City Express Hotel Chetumal
City Express Chetumal Hotel
City Express Hotel
City Express Chetumal Mexico - Quintana Roo
City Express Chetumal
City Express by Marriott Chetumal Hotel
City Express by Marriott Chetumal Chetumal
City Express by Marriott Chetumal Hotel Chetumal

City Express by Marriott Chetumal Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 297 out of 797 reviews" "
Rating 8 - Good. 293 out of 797 reviews" "
Rating 6 - Okay. 131 out of 797 reviews" "
Rating 4 - Poor. 38 out of 797 reviews" "
Rating 2 - Terrible. 38 out of 797 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

James

Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location next to mall
Stayed 1 night in Aug 2024

8/10 Good

Erwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for weekend family stays
Convenient for Family trips and its location is near shopping, food and entertainment. The complimentary breakfast was a nice benefit.
Stayed 2 nights in Aug 2024

4/10 Poor

Perez

Travelled with family
Disliked: Cleanliness, staff & service
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Benita

The reception was very friendly and efficient
Stayed 1 night in Jul 2024

8/10 Good

Leo

Stayed 2 nights in Jul 2024

2/10 Terrible

Jacob, Spanish Lookout

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The first night we booked the room online, arrived after 10 and didn't get a room. I didn't see any requirements online to be there before 10. So I had to go into the city to another hotel. The second night we booked online again, showed the staff our booking, and paid for it. Later we see it is charged online as well.
Stayed 2 nights in Jul 2024

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

MARIO, Belize city

Stayed 1 night in Jul 2024

8/10 Good

Jadin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place close to the mall.
Stayed 1 night in Jul 2024

6/10 Okay

Jessica, McAllen

Stayed 2 nights in Jul 2024

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Menno

Liked: Cleanliness, staff & service
Check in was easy good service But did not have enough pillows and couldn’t get any extra
Stayed 1 night in Jun 2024

6/10 Okay

Rachael

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
This is an OK city hotel. It isn't super clean, but it made due for the night. The staff didn't seem willing or helpful, but eventually we were able to get checked in. There aren't a ton of options in Chetumal, but next time we will try somewhere else. Disappointed.
Stayed 1 night in May 2024

8/10 Good

PETER

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jun 2024

8/10 Good

Heidy

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facility
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Amazing stay. Great location
Stayed 3 nights in Mar 2024

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good
Stayed 1 night in May 2024

8/10 Good

SHAHEEN

Travelled with family and small children
Liked: Property conditions & facilities
Every thing is good
Stayed 1 night in Apr 2024

6/10 Okay

Demmy

Stayed 1 night in Apr 2024

10/10 Excellent

Gilbert

Stayed 1 night in Apr 2024

8/10 Good

David

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Stayed 1 night in Apr 2024