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21c Museum Hotel Chicago

4.0 star property
4-star hotel near 360 CHICAGO

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for 21c Museum Hotel Chicago

Property entrance
Point of interest
Interior detail
Deluxe Double Room, 2 Double Beds
Point of interest

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Spa
  • Bar
  • Breakfast available
  • Pet-friendly

Explore the area

Map
55 East Ontario Street, Chicago, IL, 60611
  • Michigan Avenue
    1 min walk
  • State Street
    2 min walk
  • Northwestern Memorial Hospital
    4 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    35 min drive

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Double Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

Deluxe Suite, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

Suite, 1 King Bed, Corner

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed

  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed

Studio, 1 King Bed

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, blackout drapes

Luxury Suite, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

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View from room

L7 Chicago by LOTTE

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.8 out of 5, Exceptional, (1275)
The price is CA $193
per night
CA $226 total
includes taxes & fees
6 Jan - 7 Jan
L7 Chicago by LOTTE

About the area

Chicago

City center stay.Within a 15-minute walk of this Downtown Chicago hotel, you'll find 360 CHICAGO and Museum of Contemporary Art Chicago. Millennium Park and Cloud Gate are also within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 1 min walk
  • Millennium Park - 15 min walk
  • Art Institute of Chicago - 2 min drive
  • Willis Tower - 2 min drive
  • Navy Pier - 4 min drive

Getting around

  • Grand Station (Red Line) - 4 min walk
  • Millennium Station - 14 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 35 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Eataly - ‬2 min walk
  • ‪Shake Shack - ‬1 min walk
  • ‪Joe's Seafood, Prime Steak & Stone Crab - ‬2 min walk
  • ‪UNO Pizzeria & Grill - ‬2 min walk

About this property

21c Museum Hotel Chicago

4-star hotel near 360 CHICAGO
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 8 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 10000 square feet (929 square meters) and includes conference space. A 24-hour fitness center, spa services, and multilingual staff are also featured at the business-friendly 21c Museum Hotel Chicago. For a fee, parking is available.

This 4-star Chicago hotel is smoke free.

  • 297 guestrooms or units
  • 17 levels
  • Meeting rooms
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
21c Museum Hotel Chicago offers 297 accommodations with safes and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 43-inch plasma televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries.

This Chicago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, French, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 20-40 for adults and USD 20-40 for children
  • 1 restaurant
  • 1 bar

Things to do

  • 24-hour fitness center
  • Art gallery
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 43-inch plasma TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 29.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business center/computer access
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chicago James
James Chicago
James Hotel
James Hotel Chicago
James Chicago Hotel
Chicago James Hotel
James Chicago Hotel Chicago
James Chicago-Magnificent Mile Hotel
James Mile Hotel
21c Museum Hotel Chicago Hotel
21c Museum Hotel Chicago Chicago
21c Museum Hotel Chicago MGallery
21c Museum Hotel Chicago Hotel Chicago

21c Museum Hotel Chicago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1102 out of 1894 reviews" "
Rating 8 - Good. 375 out of 1894 reviews" "
Rating 6 - Okay. 224 out of 1894 reviews" "
Rating 4 - Poor. 107 out of 1894 reviews" "
Rating 2 - Terrible. 86 out of 1894 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

KELLI, ELDRIDGE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot. Loved the art. Great staff.
Stayed 5 nights in Sep 2024

8/10 Good

Yen-Shi

Travelled with family
Liked: Cleanliness, staff & service, amenities
We received an upgrade to a suite which we enjoyed. The downside to this was that the room was next to the elevators. All day ther sound varied like a slamming door closing from far away to the wall shaking with a thud. At night was the worst when the bed would shake. The walls are thin too so horrible guests laughing and drunkenly coming back to the their rooms made it sound like they were in our room. Otherwise, good location, great amenities, thoughtful housekeeping.
Stayed 3 nights in Sep 2024

4/10 Poor

Alex

Travelled with family
Liked: Staff & service
The hotel itself was ok, walking distance from most things. The beds were very low to the ground and felt like laying on a plastic cover. You could hear everything through the windows at night. The fridge was very small and used for only beverages. No microwave. Room service took out shower mat and didn’t replace it. The elevators during checkout were terrible. 2 small elevators is all, waited 15 minutes before decided to haul everything down the stairs. The museum aspect was made to believe there was more of an attraction. And they charge you a “resort fee” for the museum. Will never book again.
Stayed 2 nights in Sep 2024

10/10 Excellent

MARK, LAKE OZARK

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Sep 2024

4/10 Poor

Maxime

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Gandy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

eli

Stayed 1 night in Sep 2024

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Joseph

Stayed 1 night in Aug 2024

4/10 Poor

Michelle

Stayed 5 nights in Jul 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

8/10 Good

Kira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed this hotel for my 2-day stay. Checking in was a breeze and staff were kind. My only complaint was that one elevator was working, but with a little patience that could be over looked. The room was clean. No stains on the bedding or in the bathroom. The hotel was walking distance for some of the tourists attractions in the area.
Stayed 2 nights in Sep 2024

6/10 Okay

Kent

Liked: Staff & service
Disliked: Property conditions & facilities
We were a little disappointed, it’s run down and rooms smell musty. Valet parking is a mini fortune of $75 per night. Not as modern as other 21c’s in other cities. Super noisy from the street at night, but not unbearable. Staff was super friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ineris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and comfortable.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 4 nights in Sep 2024

10/10 Excellent

Zamir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for it
Location is superb. Excellent room. Nice museum.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

James, Williamsburg

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The price is too high for what you get, the room was large, the bed was small, couch hard as a rock, shower was lousy(couldn't use soap or shampoo because of shower head angle), no microwave, weird refrigerator, had two telephone sized elevators, one of which was broken, for a 12 story building, no breakfast and maint (carpet, walls, bathroom paint was behind). Property was conveniently located.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 1 night in Aug 2024

10/10 Excellent

Isa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice
Stayed 2 nights in Jun 2024

10/10 Excellent

Molly, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024