I was disappointed that the double room I reserved was not available, even though the computer said it was. When we went to the room, it was occupied. The clerk, once we woke her, gave me and my friend separate rooms at no extra charge. However, it took 4 room choices before I found a room I could sleep in. They were either still occupied, dirty or no sheets. Then, at 130am on my first night, someone tried to enter my room because the clerk forgot to register the room as occupied. Also, the inside door handle was broken off and left resting on top of the refrigerator. And, there were no USB wall outlets anywhere. Luckily, I brought my wall adapter. I used to think that the Extended Stay hotels were great, but it has been a long time since I stayed at one. Based on this experience, it will be a long time before I stay at another one. Overall, I would not recommend this site until MAJOR upgrades were made and after some staff retraining had been completed. Really disappointed and concerned for the safety of single travelers.