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Sheraton Grand Chicago Riverwalk

4.0 star property
4-star hotel near Michigan Avenue

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Chicago Riverwalk

Exterior
Lake view
Exterior
3 restaurants, breakfast, lunch, dinner served; American cuisine
Water view

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Room service
  • Housekeeping
  • Bar
  • Breakfast available
  • Laundry

Explore the area

Map
301 E North Water St, Chicago, IL, 60611
  • Michigan Avenue
    6 min walk
  • Chicago Riverwalk
    9 min walk
  • Northwestern Memorial Hospital
    9 min walk
  • Chicago, IL (ORD-O'Hare Intl.)
    40 min drive

Room options

View all photos for Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Lake View

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Lake View

  • 66 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Mobility Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • 66 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed, Non Smoking, River View

  • 31 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

Family Room, 2 Double Beds, Non Smoking

  • 33 sq m
  • River view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Down comforters, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

Executive Suite, 1 Bedroom, Non Smoking, Lake View

  • 57 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

  • 48 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

Suite, 1 Bedroom, Non Smoking, River View (Pool Access)

  • River view
  • Sleeps 7
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, River View

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds, Non Smoking, River View

  • 31 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

Down comforters, pillowtop beds, in-room safe, desk

Room, 2 Double Beds (Mobility/Hearing Access, Roll-In Shwr)

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Hyatt Regency Chicago

Free WiFi
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (3129)
The price is CA $212
per night
CA $291 total
includes taxes & fees
5 Jan - 6 Jan
Hyatt Regency Chicago

About the area

Chicago

City center stay.Within a 15-minute walk of this Downtown Chicago hotel, you'll find Michigan Avenue and Millennium Park. Art Institute of Chicago and Navy Pier are also within 2 miles (3 km).

What's nearby

  • Michigan Avenue - 6 min walk
  • Millennium Park - 11 min walk
  • Art Institute of Chicago - 15 min walk
  • Navy Pier - 17 min walk
  • Willis Tower - 2 min drive

Getting around

  • Grand Station (Red Line) - 12 min walk
  • Millennium Station - 13 min walk
  • Chicago O'Hare Intl. Airport (ORD) - 40 min drive

Restaurants

  • ‪Swissotel Chicago - ‬5 min walk
  • ‪The Northman Beer & Cider Garden Riverwalk - ‬15 min walk
  • ‪American Craft Kitchen & Bar - ‬7 min walk
  • ‪Swissôtel Chicago Lobby Lounge - ‬5 min walk
  • ‪Egg Harbor Cafe - ‬5 min walk

About this property

Sheraton Grand Chicago Riverwalk

4-star hotel near Michigan Avenue
Sheraton Grand Chicago Riverwalk offers its guests an indoor pool and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

A business center and 43 meeting rooms are available. Event space at this hotel measures 125000 square feet (11613 square meters) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Sheraton Grand Chicago Riverwalk. Parking is available for a fee.

This 4-star Chicago hotel is smoke free.

  • 1218 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars or lounges
  • 125000 sq ft of conference space
  • 11613 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Coffee shop
Sheraton Grand Chicago Riverwalk offers 1218 accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. A pillow menu is available. Flat-screen televisions come with cable channels, pay movies, and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This Chicago hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Indoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 68 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–11:30 AM: USD 32 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Elevator door width (inches): 48
  • Grab bar near toilet
  • Toilet grab bar height (inches): 35
  • Height-adjustable showerhead
  • High pile carpet in room
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 49
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 0 per pet, per day
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 29.35 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 32 per person
  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 68 per day (in/out privileges)
  • Pet fee: USD 0 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Chicago Hotel & Towers
Sheraton Chicago Towers
Chicago Sheraton
Sheraton Grand Chicago Hotel
Sheraton Grand Chicago
Sheraton Grand Chicago
Sheraton Chicago Riverwalk
Sheraton Grand Chicago Riverwalk Hotel
Sheraton Grand Chicago Riverwalk Chicago
Sheraton Grand Chicago Riverwalk Hotel Chicago

Sheraton Grand Chicago Riverwalk Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 729 out of 1304 reviews" "
Rating 8 - Good. 259 out of 1304 reviews" "
Rating 6 - Okay. 138 out of 1304 reviews" "
Rating 4 - Poor. 83 out of 1304 reviews" "
Rating 2 - Terrible. 95 out of 1304 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JULIA

Travelled with group
Liked: Cleanliness, property conditions & facilities
When we checked in we were early. Although we had a reservation, was told we would lose our room if we did not pay a $50 room hold charge. Never heard of such a thing.

8/10 Good

JAMES, CONNERSVILLE

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was OK
Hotel was nice and clean although the rooms were a little dated. No fans in bathrooms, dated bathroom decor and carpet in the room. They charge a $25/day destination fee that's refundable with food/beverage purchase at the hotel. They didn't tell me upon check-in that needed to be per day. So even though we spent $500 in one day only $25 of the $75 we were charged were refunded. Also - Shula's restaurant in the hotel was the worst meal we've had for the price. Service was good but the food was less than average for what we spent. The wine list was also below average. It was very disappointing. The location of the hotel was great but there are many other options that we would consider before the Sheraton when we return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Joann

Stayed 1 night in Sep 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the river walk as well as the cloud gate and boat tours
Stayed 1 night in Sep 2024

6/10 Okay

Marion

Disliked: Staff & service, property conditions & facilities
The location is perfect but the rest was not so amazing. Starting with the room, very outdated! The wellness/pool/sauna was a joke!
Stayed 4 nights in Sep 2024

10/10 Excellent

Melina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Shraddha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained property. The staff members are all friendly. The highlight of our stay was the room facing the river.
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrea Monserra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time staying at the Sheraton hotel, very friendly staff. Housekeeping was great Margret did a turndown service was awesome came back to a refreshed room. Front desk was helpful and friendly. When Checking out we did luggage storage w Freddy supper nice and friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Robert

Stayed 5 nights in Aug 2024

10/10 Excellent

Teresa

Stayed 2 nights in Sep 2024

10/10 Excellent

J

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time staying, hotel is conveniently located
Stayed 2 nights in Sep 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was conveniently located and in walking distance to major attractions. It was also clean and the housekeeping personnel.We're very nice. I did not like a destination fee charge that was mandatory and not disclosed when I made my reservation. I did not like that the van service we contracted with was unable to pick us up directly in front of the Hotel. We had to walk out to meet him while other patrons were able to have there transportation pull up. I felt that this was discriminatory.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mekeba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth

Stayed 2 nights in May 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Internet did not work, coffee machine was broken, they failed to clean our room on the second day despite us calling three times, old hotel overall. Nice view and the cleaning staff was great. Not worth it at this price.
Stayed 4 nights in Sep 2024

2/10 Terrible

Cigdem

Disliked: Staff & service
They charged me hundreds of dollars for the room that I already paid through Expedia. When I called them for refund, they said it will be refunded in 7business days, and it is there for some reason that they don’t know and I need to wait. Another task on my tondo list! It has been 9 business days and it’s still there! I am pretty sure they are trying to make me forget about it and they will never cancel that charge. And I am telling this to make other customers aware of this scam. You need to check your credit card transactions after a few days you leave the hotel. I can’t believe that Sheraton is doing this fraud. But they are doing it! Be careful…
Stayed 2 nights in Aug 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Lindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bell staff was amazing!
Stayed 2 nights in Sep 2024

10/10 Excellent

Susan

Stayed 3 nights in Sep 2024

8/10 Good

Andrew

Stayed 2 nights in Sep 2024

6/10 Okay

Susan

Liked: Staff & service
Less than satisfied!!!
The rooms were just average. No mini frig or microwave to use when needed. Tv was set to full volume if you wanted to use your own streaming device. Alot of channels were not available and could not watch the sporting events we wanted to in the room. Extra charges were ridiculous!! Destination fee for every day as well as self parking fee of $68 daily, which is very high considering its not valet. Upon returning hone, new pending fees of $600 pending...just too many fees for less than top notch amenities. Best part of the room was the view which we paid extra for. So a two night trip after all the hidden fees was $1500. Read the fine print!!! Will never return to this property.
Stayed 2 nights in Sep 2024

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 2 nights in Sep 2024