We checked in on Saturday and found the room dirty and unhygienic. Noise from the neighboring room, including a crying baby, made it impossible to stay. When we requested a room change, the hotel claimed they were fully booked. We then asked for a refund to go elsewhere, but they insisted on charging us for the full day, plus $25 per person in miscellaneous fees, despite our Hotels.com booking showing full charges. They pointed to a policy sign at the front desk and refused to prorate our stay, even though we were there only four hours. The staff and manager were unprofessional, dishonest, and sneaky with charges. As an avid traveler, I find this unacceptable and would never stay here again or recommend this hotel. Other accommodations in the area cost the same after this hotel's hidden charges.