6/10 Okay
Paula
Travelled with group
14 Oct 2024
Disliked: Staff & service, property conditions & facilities
I really want to love the Birchwood! I don’t need extravagance just a clean place to sleep! So I keep this in mind when I look at budget friendly hotels. They really have potential!
It looks like they started doing some updating. Painted the walls updated flooring. The bed was nice, newer, with clean linen and comfortable. The bathroom looked like it was clean. These are the pros.
Now the cons: First of all there is never staff in the office. Check in is finding doors keys in a mailbox. No one answers either of the numbers written on a piece of paper on the door. There was another guest who sat in her car an hour waiting for someone. We had to tell her to look in the mailbox for a key. This was after 9pm and she was alone. She tried calling phone numbers as well.
Husband brought fishing gear and we tried to call the number to locate the fishing pier advertised. Never answered. Went to the dock to fish.
Lastly the rooms just need finishing touches and proper cleaning. Tub and shower were clean but the caulk was missing and that space made the shower look dirty. The floor wasn’t updated and needed a good scrub it was dirty. The wall outside of the tub needs drywall repair and paint. All really easy cosmetic fixes. And please get your housekeeper a vacuum. Our floors were not vacuumed when we got there and they were visibly dirty.
It’s really a great location in such an awesome town. Would love to see the hotel brought up to its potential.