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Best Western Chula Vista/Otay Valley Hotel

2.5 star property
Hotel near Kaiser Permanente Otay Mesa Medical Offices in Chula Vista

Choose dates to view prices

Photo gallery for Best Western Chula Vista/Otay Valley Hotel

Lobby
Outdoor pool, pool umbrellas, sun loungers
Exterior
Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
4450 Main Street, Chula Vista, CA, 91911
  • North Island Credit Union Amphitheatre
    ‪5 min drive‬
  • Las Americas Premium Outlets
    ‪6 min drive‬
  • San Ysidro Border Crossing
    ‪6 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible, Bathtub

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Chula Vista

Otay stay.Your stay at this Otay hotel places you within 3 miles (5 km) of Kaiser Permanente Otay Mesa Medical Offices and North Island Credit Union Amphitheatre. Also, Sharp Chula Vista Medical Center is within 3 miles (5 km) and Las Americas Premium Outlets is within 6 miles (10 km).

What's nearby

  • Kaiser Permanente Otay Mesa Medical Offices - 3 min drive - 2.5 km
  • North Island Credit Union Amphitheatre - 5 min drive - 4.2 km
  • Las Americas Premium Outlets - 6 min drive - 6.9 km
  • Sesame Place San Diego - 6 min drive - 4.5 km
  • San Ysidro Border Crossing - 6 min drive - 8.7 km

Getting around

  • Iris Avenue Trolley Station - 5 min drive
  • Old Town Transit Center - 19 min drive
  • San Diego Intl. Airport (SAN) - 26 min drive

Restaurants

  • ‪Starbucks - ‬5 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Jollibee - ‬2 min drive
  • ‪Panda Express - ‬9 min walk
  • ‪Little Sakana Sushi Bar - ‬3 min drive

About this property

Best Western Chula Vista/Otay Valley Hotel

Hotel near Kaiser Permanente Otay Mesa Medical Offices in Chula Vista
Best Western Chula Vista/Otay Valley Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Chula Vista/Otay Valley Hotel. Self parking is free. A complete renovation of Best Western Chula Vista/Otay Valley Hotel was completed in January 2020.

This Chula Vista hotel is smoke free.

  • 1 building
  • 118 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1990
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
Best Western Chula Vista/Otay Valley Hotel offers 118 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Vibrating pillow alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Best Western Otay
Best Western Otay Valley Hotel
Best Western Plus Otay
Best Western Plus Otay Valley
Best Western Plus Otay Valley Chula Vista
Best Western Plus Otay Valley Hotel
Best Western Plus Otay Valley Hotel Chula Vista
Otay Valley Best Western
Best Western Vista/Otay Valley Hotel
Best Western Chula Vista/Otay Valley
Best Western Vista/Otay Valley
Holiday Inn Chula Vista
Chula Vista Holiday Inn
Best Western Chula Vista/Otay Valley Hotel Hotel
Best Western Chula Vista/Otay Valley Hotel Chula Vista
Best Western Chula Vista/Otay Valley Hotel Hotel Chula Vista

Best Western Chula Vista/Otay Valley Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 597 out of 1379 reviews
Rating 8 - Good. 305 out of 1379 reviews
Rating 6 - Okay. 211 out of 1379 reviews
Rating 4 - Poor. 144 out of 1379 reviews
Rating 2 - Terrible. 122 out of 1379 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

BRIAN LEE

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The place was in need of repair. The lobby was not open so we had to stand outside to do business. They didn't service the rooms unless you gave them a request to do it a day before. Check in later tough luck. None of the exercise equipment works. Terrible place!!!
Stayed 3 nights in Mar 2025

4/10 Poor

Natividad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel is dirty on the outer areas. Room was clean enough howevèr 3 light bulbs needed replacement and one lamp needed to be altogether replaced. Bathroom sink faucet leàked and got a full box of kleenex wet Bathtub didnt hold water correctly. Only 2 pluses were the breakfast and breakfast area. The maintenence guy was very nice and late check out wasn't an issue.
Stayed 1 night in Mar 2025

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I would not stay here again
The mattress was uncomfortable and had an indentation in the center. I would say it’s time to replace. The bedding was thin. It is winter and it was a cold night. To make matters worse, the heater did not work and there was a gap around the ac/heater unit letting in cold air and outside noise. Our room was facing the freeway so the noise was noticeably louder. The carpet was noticeably dirty with stains. Parking lot is small and doesn’t seem to have enough spots to accommodate guests. We got lucky and found one of two spots left which was extremely tight for our vehicle. Overall I would not recommend.
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra, Bonney lake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service Keneth help me through my stay he was helpful, patien, understanding and always made sure i understood everything thank you so much keneth
Stayed 1 night in Jan 2025

4/10 Poor

Phillip

Disliked: Staff & service, property conditions & facilities
Will not be returning.
Stayed 3 nights in Jan 2025

10/10 Excellent

Infinity Tax

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
customer service was excellent
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No hot water in the morning. I let it run for 45 minutes and nothing. I had to take a cold shower on a cold morning. Won’t be staying there again.
Stayed 1 night in Jan 2025

6/10 Okay

Hector Manuel

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Raul

Stayed 1 night in Dec 2024

8/10 Good

Peter, Victorville

Liked: Cleanliness, staff & service
Convienient for our airport trip. good for overnight stay
Stayed 1 night in Nov 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2025

10/10 Excellent

Joshua

Stayed 1 night in Dec 2024

4/10 Poor

veronica

Stayed 1 night in Dec 2024

10/10 Excellent

Misael

Stayed 1 night in Dec 2024

10/10 Excellent

Raul

Stayed 1 night in Dec 2024

8/10 Good

Jesus

Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs a major face-lift. Carpet was very dirty. The upholstery on the chairs had major stains. Bath tub and bath tub trim was really rusted over. Door did not shut properly which left a gap on the door frame and door. AC unit was very dirty and not in working condition.
Stayed 1 night in Dec 2024

6/10 Okay

Edward

Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 1 night in Dec 2024

2/10 Terrible

Anelvis

Stayed 1 night in Oct 2024

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Ny

Stayed 2 nights in Dec 2024