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Puyuhuapi Lodge & Spa

4.0 star property
4-star beachfront hotel near Austral Pier

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your current months are September, 2024 and October, 2024.
September 2024
October 2024

Photo gallery for Puyuhuapi Lodge & Spa

5 indoor pools, 4 outdoor pools
Exterior
Living area
Combined shower/tub, free toiletries, hair dryer, towels
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

    • Hot tubHot tub
    • PoolPool
    • On private beachOn private beach
    • GymGym
    • SpaSpa
    • BarBar

Explore the area

Map
Bahía Dorita s/n, Cisnes, Aisen, 6010000
    Austral Pier
    63 min walk
    Queulat National Park
    119 min walk
    Hanging Glacier
    121 min walk

Room options

View all photos for Double Room

Double Room

Double Room

  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Puyuhuapi

On the beach.You'll find Austral Pier and Hanging Glacier in the area of this Cisnes hotel. Queulat National Park is also in the region.

About this property

Puyuhuapi Lodge & Spa

4-star beachfront hotel near Austral Pier
Simply step outside to unwind on the hotel's beach. Enjoy your summer holiday at Puyuhuapi Lodge & Spa with a pampering treatment at the full-service spa and refreshing swim in one of the 5 indoor and 4 outdoor swimming pools.

Free breakfast is served daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. This beach hotel also offers a children's pool, a spa tub, and a steam room.

This 4-star Cisnes hotel is smoke free.

  • 30 guestrooms or units
  • 3 levels
  • 3 buildings
  • Meeting rooms
  • Built in 1989
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Puyuhuapi Lodge & Spa offers 30 accommodations with hair dryers and complimentary toiletries. Rooms open to balconies. Each accommodation is individually furnished and decorated. Business-friendly amenities include safes and phones. Bathrooms include shower/tub combinations. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, facials, body wraps, and body scrubs. The spa is equipped with a spa tub. A variety of treatment therapies are provided, including reflexology. The spa is open select days.

Languages

English, Spanish

Property amenities

Family friendly

  • 5 indoor pools
  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Separate living room
  • Snack bar/deli

Parking and transportation

  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 8:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar

Things to do

  • 5 indoor pools
  • 4 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Private picnics
  • Sauna
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle
  • Front entrance ramp
  • 6 stairs to reach property

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Outdoor space

  • Balcony

Food and drink

  • Champagne service

More

  • Individually decorated
  • Individually furnished
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Puyuhuapi Lodge & Spa

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 850 per vehicle (roundtrip, maximum occupancy 3)
  • Spa fee: USD 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. 

We should mention

  • One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Puyuhuapi Lodge
Puyuhuapi Hotel Patagonia
Puyuhuapi Lodge And Spa
Puyuhuapi Spa Patagonia
Puyuhuapi Lodge Cisnes
Puyuhuapi Cisnes
Puyuhuapi Lodge Spa
Puyuhuapi Lodge & Spa Hotel
Puyuhuapi Lodge & Spa Cisnes
Puyuhuapi Lodge & Spa Hotel Cisnes

Puyuhuapi Lodge & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 17 out of 37 reviews" "
Rating 8 - Good. 17 out of 37 reviews" "
Rating 6 - Okay. 1 out of 37 reviews" "
Rating 4 - Poor. 2 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Leonard

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Arturo, Woodside

Disliked: Staff & service, property conditions & facilities
For the price this is not a good hotel. Pools abandoned, bathrooms lack maintenance with tile falling, inflexible with transportation. The restaurant has fallen in quality since last time I was there 4 years ago and there are no other options. Its a nice location isolated and quite with nice hot spring pools, but not worth the very high price. Plus now they charge extra for kayaks and spa.
Stayed 1 night in Nov 2023

10/10 Excellent

-Peg, Sioux Falls, SD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was unique in its location and structure. We enjoyed the thermal baths, the hiking, the guided tour of the Ventisquiro Colgante and the delicious meals (they were able to accommodate our Vegan lifestyle.
Stayed 2 nights in Feb 2020

8/10 Good

juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall better maintenance of the facilities would be recommendable.
Stayed 3 nights in Feb 2020

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic stay in best hotel in Chile
What er perfect stay - incredible place with warm spring pools fantastic scenery and calm. The hotel personal are fantastic and to my big surprise so was the restaurant. Absolutely worth at least a couple of nights.
Stayed 2 nights in Dec 2019

10/10 Excellent

simone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem
Amazing. gem of a place.
Stayed 2 nights in Feb 2019

4/10 Poor

Dianne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stunning location but lack of interest in guests
The hotel is in a beautiful setting but in order to get there you have to park in a packed car park and take a boat. We naively thought this would be on demand as in other similar hotels but it isn’t and it is very infrequent. If you miss the 3.30 ferry you have to wait until 7pm. We just made it from the airport on arrival but the next day we left on the first boat at 9.30 to visit the national park - we were rushed all day while doing our walks to the hanging glacier and got back 10 mins after the ferry left. We didn’t want to wait and agreed to pay the extortionate fee of over £80 (over $100 US). The next morning they had the audacity to say that the 9.30 boat we had booked was now full of people going on a walking trip with a hotel guide and we would have to wait until 10.15 to leave. Breakfast was fine but dinner was very poor. There is only a 3 course set menu in the restaurant. There is a choice of 2 items for each course. We did not want meat or seafood with meat, so asked for a vegetarian choice - maybe fish. The fish we were given, (with some deep fried potato balls and no veg) was totally inedible.The second night the choice looked better but the quality of the food was poor. The meal certainly wasn’t cheap - we paid half the price for a much better meal at a very small hotel the next night. The hotel is expensive and we felt that once you were there they just wanted to get as much more money from you as possible - there was a total lack of customer service.
Stayed 2 nights in Feb 2019

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely respite
Lovely respite. Good food. Comfortable bed. Lovely quiet view. We didn’t do any spa things and still loved it.
Stayed 1 night in Oct 2018

8/10 Good

William, Phuket

Liked: Cleanliness, staff & service, room comfort
Great hotel, fantastic ( albeit remote) location. Just one real problem .... that would have been less of an issue if I had been pre-warned and planned for it. ABSOLUTELY NO PHONE SERVICE AND NO INTERNET and it's a 20 minute boat ride ( three times a day service) and a 30 minute drive to the nearest place with cell reception and 3G networks. The hotel does have a satellite phone for emergencies. Had I planned for this eventuality, I might have been able to enjoy a stress free break that this place offers in spades.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service
Beautiful location, but be prepared to unconnected. There is no WiFi service at this property which is a nice break from our daily routines. The only way to get to the resort is by ferry, so time your schedules accordingly with ferry pick up and drop off. It’s also over 4 hours from Coyhaique so you will need to coordinate transportation. This property has the fjord to themselves along with natural hot spring tubs. The hanging glacier is a nice hike near by, but all other activities in the area seemed to be 5-6 hours south.
Stayed 4 nights in Apr 2018

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in unique and beautiful area
A very comfortable stay in a beautiful unique area.the spas were of a high standard particularly the indoor spas which were very large.the administrative staff were friendly and helpful.They were happy to make phone calls on our behalf to help manage our trip.We saw adundant bird life and three dolphins swimming by.
Stayed 1 night in Mar 2018

10/10 Excellent

Caio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning place to relax! Great view, great nature!
The place is truly amazing, the food and service were great! The thermal pools were also fantastic, we were very lucky to get sunny days so our stay was even more enjoyable! Highly recommended, just bear in mind that is place to disconnect, there is limited internet access (just one terminal) and very limited telephone connection (which being satellital is charged by the minute), also access and departure are limited if required without a cost. If you can adapt to it, it is really great and I highly recommend it!
Stayed 1 night in Jan 2018

10/10 Excellent

Eric, Alexandria, VA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful getaway hotel!
This hotel is something special, the only way to get to it is by boat or a pantoon plane, since there are no roads leading to the remote side of the lake it was built upon. The hotel staff was very accommodating, and the hotel facilities are nice too. They also have natural hot spring termas that are open 24 hours which are really cool to use at night and look out at the stars. They also have several activities available you can take advantage of. We did the kayaking in the morning before we left which was fun. The only thing I would change here is the restaurant. The setting is great, and the breakfast was a good (typical German style you find in Chile). However the dinner is way overpriced and you only have 2 selections for a 3 course meal. I was here with 2 other people and no one was impressed. The food was OK. Maybe we were here on an off night too. If you can eat before you get there, I would recommend based off our experience. Other than that, really great hotel!

10/10 Excellent

irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bahía Dorita, contacto puro con la naturaleza
Uno de los lugares más hermosos paisajisticamente en los que estuve Buena atención y el plus de las termas No me importo no contar con internet ,y la pega de tener que comer en el hotel , siempre se puede recurrir a la cafetería para ensaladas o tablas con precios similares al resto de Chile Las opciones son muy buenas en ambos
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy buena estadía
La estadía fue muy buena, excelentes termas y con una desconexión total. El único punto bajo es la mantención de los senderos. estaban en un estado muy abandonado, sin mantención alguna. sin duda algo que se puede mejorar, considerando que aun es verano y es una atracción muy importante de los visitantes.
Stayed 2 nights in Feb 2022

8/10 Good

GABRIELA

Liked: Cleanliness, staff & service, room comfort
Esperava mais
O lugar é muito bonito, porém o hotel precisa de uma reforma nos banheiros que são bem antigos, as piscinas externas estão precisando de uma manutenção, lugar mal cuidado, azulejos se soltando, lôdo na borda da piscina. Não existe serviço de bar nas piscinas, então vc não consegue nem tomar um refrigerante. Para vc usar as piscinas internas, cobertas, tem que pagar 12 mil pesos, um absurdo já que vc já paga um valor alto pela hospedagem. Os preços do restaurante são caros, mas vc é obrigado a pagar já que não existe outro lugar pra se comer. Aluguel de caiaques tbem pago por fora.
Stayed 2 nights in Nov 2021

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio pero comida regular
Muy buen servicio. La comida regular.
Stayed 3 nights in Nov 2021

6/10 Okay

CLAUDIO

Liked: Cleanliness, staff & service, room comfort
Una belleza natural con muy mala cocina y bar
El hotel tiene una belleza escénica impresionante, pero las cálidas de las comidas es mala y cara, nada de variedad ni buen sabor. El bar algo ayuda, pero es tan pequeño y con poco personal que no da abasto. Hay que ir pero sabiendo Claramente a lo que se va.
Stayed 3 nights in Feb 2019

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hermoso Lugar de descanso y desconexión total
Excelente experiencia, hermoso lugar, desconexión total, descanso garantizado. Paraiso en la tierra, el personal muy amable, atentos ayudar y responder nuestras dudas. Hermosa estadía, volvería feliz y lo recomiendo sin dudas!
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tolle Lage, freundliches Personal - ein Kleinod in der Natur Patagoniens
Stayed 5 nights in Dec 2018

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paisaje precioso y lugar tranquilo
El único impasse que tuvimos fur que al llegar a las 15.30 hrs. la lancha se trasladó a la hoy hoyel estaba llena y nos dijeron que nos recogerían en 20 min., pero nuestra espera se prolongó hasta las 17.30 hrs. Porque se habían olvidado de nosotros. Como no hay señal de celular, tuvimos quebir al pueblo para avisar. El resto todo bien, el lugar es precioso, un paisaje fantástico. El hotel es lindo y acogedor, con vista al fiordo. A pesar que fuimos en temporada alta y el hotel estaba lleno, nunca lo sentimos así. La atención es muy buena, todo el personal es muy servicial y te hacen sentir como en casa. Recomiendo el recorrido de los senderos del Hotel y el cayak. También recomiendo el Ventisquero Colgante del Parque Nacional Queulat, que está a a inos 10 minutos de la hoyel.
Stayed 4 nights in Sep 2018

10/10 Excellent

Agustín

Descanso en un lugar maravilloso
Lugar bellísimo, atención muy buena. Las instalaciones del spa interior y las termas exteriores son muy buenas.
Stayed 1 night in Aug 2018

8/10 Good

JERONIMO

Liked: Cleanliness, property conditions & facilities, room comfort
Estadía flash
El lugar fantástico, solo que se nota el poco personal y los que están, esperando el cierre a fin de mes, pero en general, 100% recomendable