6/10 Okay
Holly, Laguna Niguel
Travelled with partner
5 Oct 2024
Liked: Cleanliness
Disliked: Staff & service
Checkin was very strange. isn’t a checkin counter (understand it’s old) we checked in over tray of dirty cups and dishes on table near a sign that said “receptionist”. We were early, so they said we could leave our bags there by table behind the dirty dishes and they’d put them in our room when ready. That was it. This is a seventeenth century structure so be prepared. It feels like that. we had room at very top (14). It was “a suite” and was strangest, oldest, creepiest room I’ve ever stayed. room was clean, appointed with very old furniture and creepy photos. could have been an attic, large odd rooms and spaces. watch your head!
A CON was the lack of instruction from staff. No info about our strange room and figuring out how to work things. instruction pamphlet about the room, history, fire escape safety, and how to work things would be nice to have. Lastly, room slanted greatly to right, not quite 45* angle. Many flights to get to room, stairs tilted so that a metal rod was placed to hold stair landing secure. That was interesting.
In closing, this certainly WAS an experience. Know what to expect when you book here and you’ll have an interesting historic stay!! Not great service, it’s a tourist trap so the staff can’t give hotel guests any real attention or keep track of who’s coming and going. I wouldn’t stay here again, but can certainly say I’ve been and it was a strange experience.
Holly
Stayed 2 nights in Oct 2024