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Cleveland Marriott Downtown at Key Tower

4.0 star property
4-star spa hotel near Progressive Field

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cleveland Marriott Downtown at Key Tower

Property amenity
Exterior
View from room
Premium bedding, in-room safe, desk, iron/ironing board
Meeting facility

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Restaurant
  • Parking available
  • Spa
    Spa
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1360 West Mall Drive, Cleveland, OH, 44114
  • Public Square
    2 min walk
  • Tower City Center
    5 min walk
  • Cleveland Arcade
    6 min walk
  • Cleveland, OH (BKL-Burke Lakefront)
    5 min drive

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Presidential Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

Club Studio Suite, 1 Bedroom

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds (Hearing Accessible)

  • 21.7 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Non Smoking, Lake View

  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds, Non Smoking

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Lake View, Corner (Lake, City & Stadium View)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Lake View, Corner (Lake, City & Stadium View)

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Tub)

  • 21.7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

  • 21.7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 21.7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 21.7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Lake View

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 2 Double Beds, Non Smoking, Lake View

  • 22 sq m
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner

  • 22 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 Double Bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

Premium bedding, in-room safe, desk, iron/ironing board

Club Room, 1 Double Bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

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Exterior
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The price is CA $168
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includes taxes & fees
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About the area

Cleveland

Downtown Cleveland stay.Within a 15-minute walk of this Downtown Cleveland hotel, you'll find Progressive Field and Huntington Convention Center of Cleveland. Also, Huntington Bank Field is within half a mile (1 km) and Rock and Roll Hall of Fame is within 2 miles (3 km).

What's nearby

  • Huntington Convention Center of Cleveland - 6 min walk - 0.5 km
  • JACK Cleveland Casino - 7 min walk - 0.6 km
  • Huntington Bank Field - 11 min walk - 1.0 km
  • Rock and Roll Hall of Fame - 13 min walk - 1.2 km
  • Progressive Field - 15 min walk - 1.3 km

Getting around

  • Tower City-Public Square Station - 10 min walk
  • Cleveland Station - 14 min walk
  • Cleveland Hopkins International Airport (CLE) - 16 min drive

Restaurants

  • ‪Jack Cleveland Casino - ‬6 min walk
  • ‪The Arcade - ‬7 min walk
  • ‪Rosie & Rocco's - ‬6 min walk
  • ‪Jake's - ‬5 min walk
  • ‪Chipotle Mexican Grill - ‬5 min walk

About this property

Cleveland Marriott Downtown at Key Tower

4-star spa hotel near Progressive Field
Cleveland Marriott Downtown at Key Tower offers its guests a full-service spa and a health club. There are 3 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 17918 square feet (1665 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and a garden are also featured at the business-friendly Cleveland Marriott Downtown at Key Tower. For a fee, parking is available.

This 4-star Cleveland hotel is smoke free.

  • 1 building
  • 400 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 17918 sq ft of conference space
  • 1665 sq m of conference space
  • Built in 1991
  • Deli
  • Conference space
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include change of bedsheets.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.

Languages

English

Property amenities

Family friendly

  • Free cribs/infant beds
  • Grocery/convenience store
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 25 per day)
  • Covered valet parking on site (USD 40.00 per day; includes in/out privileges)
  • Height restrictions apply for onsite parking

Food and drink

  • 3 restaurants
  • 1 bar

Things to do

  • Fitness classes
  • Fitness center
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Ceiling hoist
  • Elevator
  • Elevator door width (inches): 36
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • Cable/satellite channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay
  • Maximum 1 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 7 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 25 per day
  • Covered valet parking fee: USD 40.00 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 7 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 82 out of 1002 reviews" "
Rating 4 - Poor. 34 out of 1002 reviews" "
Rating 2 - Terrible. 36 out of 1002 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kylee

Stayed 1 night in Sep 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Kelly

Travelled with partner
Very clean and courteous staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Murrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly. There is a great Italian restaurant in the hotel.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Tatyanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, comfortable, clean, competent, well trained staff who cared about their customer’s needs.
Stayed 3 nights in Aug 2024

6/10 Okay

Jason

Travelled with family
Liked: Room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

MICHAEL

Stayed 1 night in Aug 2024

10/10 Excellent

MICHAEL

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From The facilities to the staff to the convenience, probably the best Marriott I have ever stayed at
Stayed 2 nights in Aug 2024

8/10 Good

KELLY

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room did not have a microwave! I’ve seen cheaper hotels at least have a microwave!
Stayed 3 nights in Aug 2024

6/10 Okay

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Stayed 3 nights in Jul 2024

4/10 Poor

Jonathan

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Catherine

Liked: Cleanliness, staff & service
It wasn't worth the price
Not so good, bathroom past due, outdated
Stayed 2 nights in Jul 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Jul 2024

8/10 Good

howard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a few days downtown
Great location, incredibly friendly staff.
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
No service
Stayed 3 nights in Jul 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and check-in was easy. Close to the water and attractions.
Stayed 1 night in Jul 2024

6/10 Okay

Bella

Stayed 2 nights in Jul 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Our stay was fantastic! We have stayed all over Cleveland but never at the Marriott. That has just changed, we will always stay here from now on. The staff was extremely friendly and caring… from the valets, front desk, bartenders, everyone!! Thank you!!!
Stayed 2 nights in Jul 2024

10/10 Excellent

Igor and

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful hotel . Have to pay extra for internet
Stayed 1 night in Jul 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024