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Courtyard by Marriott Cleveland Willoughby

3.0 star property
3-star hotel near Classic Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Courtyard by Marriott Cleveland Willoughby

Premium bedding, in-room safe, desk, laptop workspace
Indoor pool
Exterior
Point of interest
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym

Explore the area

Map
35103 Maplegrove Rd, Willoughby, OH, 44094
  • North Chagrin Reservation
    3 min drive
  • Lake Health West Medical Center
    5 min drive
  • Classic Park
    5 min drive
  • Cleveland, OH (CGF-Cuyahoga County)
    8 min drive

Room options

View all photos for Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Tub)

Combined shower/tub, free toiletries, hair dryer, towels

Room, 2 Queen Beds (Mobility Accessible, Tub)

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Four Points by Sheraton Cleveland-Eastlake
Parking included
Restaurant
Air conditioning
Breakfast available
4.2 out of 5, Very good, (427)
The price is CA $154
per night
CA $177 total
includes taxes & fees
6 Dec - 7 Dec
Four Points by Sheraton Cleveland-Eastlake

About the area

Willoughby

In suburbs.You'll be within 3 miles (5 km) of Classic Park and 6 miles (10 km) of Lake Erie with a stay here. Historic Kirtland is within 6 miles (10 km) and James Garfield National Historic Site is within 9 miles (15 km).

What's nearby

  • Lake Health West Medical Center - 5 min drive - 3.2 km
  • Classic Park - 5 min drive - 4.2 km
  • Historic Kirtland - 8 min drive - 9.6 km
  • Legacy Village - 13 min drive - 15.8 km
  • The Holden Arboretum - 20 min drive - 18.1 km

Getting around

  • Cleveland Station - 20 min drive
  • Cleveland Hopkins International Airport (CLE) - 34 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪Texas Roadhouse - ‬3 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Taco Bell - ‬3 min drive
  • ‪Cracker Barrel - ‬2 min walk

About this property

Courtyard by Marriott Cleveland Willoughby

3-star hotel near Classic Park
Courtyard by Marriott Cleveland Willoughby offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 635 square feet (59 square meters) and includes conference space. The business-friendly Courtyard by Marriott Cleveland Willoughby also features coffee/tea in a common area, laundry facilities, and express check-in. Self parking is free.

This 3-star Willoughby hotel is smoke free.

  • 90 guestrooms or units
  • 3 levels
  • 635 sq ft of conference space
  • 59 sq m of conference space
  • Deli
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Courtyard by Marriott Cleveland Willoughby offers 90 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: USD 8-10 for adults and USD 8-10 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Elevator door width (inches): 42
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 8 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 30
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • Pay movies
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3 AM
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from April 25 2024 to January 1 2025 (completion date subject to change). The following areas are affected:
  • Spa tub
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 10 for adults, and USD 8 to 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Cleveland Willoughby
Courtyard Marriott Cleveland Hotel Willoughby
Courtyard Marriott Cleveland Willoughby
Courtyard Marriott Willoughby
Courtyard Willoughby
Courtyard Willoughby Marriott
Marriott Courtyard Willoughby
Marriott Willoughby
Willoughby Courtyard
Willoughby Marriott
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard By Marriott Cleveland Willoughby Ohio
Courtyard Marriott Cleveland Willoughby Hotel
Courtyard Marriott Cleveland Hotel
Courtyard Marriott Cleveland
Courtyard by Marriott Cleveland Willoughby Hotel
Courtyard by Marriott Cleveland Willoughby Willoughby
Courtyard by Marriott Cleveland Willoughby Hotel Willoughby

Courtyard by Marriott Cleveland Willoughby Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 279 out of 577 reviews" "
Rating 8 - Good. 172 out of 577 reviews" "
Rating 6 - Okay. 67 out of 577 reviews" "
Rating 4 - Poor. 38 out of 577 reviews" "
Rating 2 - Terrible. 21 out of 577 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I needed to bring my dog in the hotel to check in and the front desk wouldn’t give me my key cards because of him. I didn’t even get a chance to tell him that my dog was going to stay with a friend. I already knew the hotel wasn’t pet friendly! He was very rude!
Stayed 1 night in Nov 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Standard courtyard. No cafe available.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Aug 2024

10/10 Excellent

LaShawn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean. A very comfortable stay. The staff was very friendly.
Stayed 1 night in Aug 2024

8/10 Good

Celeste

Travelled with family
Liked: Cleanliness, staff & service, room comfort
When I reserved the room, the description included "bar". When we arrived, there was no bar. The room was ok, the room lock needs work. After the amount I paid, I was expecting better.
Stayed 1 night in Aug 2024

4/10 Poor

Leonor

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in my room was not clean. Prior guests personal hygiene - gross - left visible in trash and shower. When I called the front desk to please service my room, I was told that if I didn't like it to change hotels! Every hotel in the city was booked, so I had no choice but to stay.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hao

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Aug 2024

10/10 Excellent

Latoya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here for a night, would recommend. Everything was clean, staff were friendly, parking was easy even when we came back to the property pretty late at night. Checking in and out was quick and painless.
Stayed 1 night in Aug 2024

10/10 Excellent

Zettie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Barbara

Liked: Cleanliness, property conditions & facilities
I had a VERY difficult time with your phone menu trying to get someone to answer the phone and to ask them for an earlier check-in than 3 p.m. I made try after try and when I finally did reach a human in the hotel, there was nothing they could do for me. When we arrived at 2:45 anxious to be there exactly at check-in, nothing was ready and we were delayed until about 3:15. I felt it was not a good response from the Courtyard. No extra effort whatsoever. You need to check your phone responses/menu and try to be more user-friendly.
Stayed 1 night in Aug 2024

6/10 Okay

Anabela

Travelled with partner
Disliked: Staff & service
We booked for a 2 night stay. Our room was not serviced. Since we had an accessible room, meaning bathroom floor got wet, towels need to be put down to soak up the water on the floor. Upon returning to the room at night, wet towels on the bathroom floor, no new towels, bed unmade… this is not why I paid top dollar for. When we checked in wasn’t told about the wi-Fi, called from desk… no response. Had to walk down to the front desk to find the clerk sitting in the lounge. We have mobility issues, hence not the service I paid for.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. The rooms were comfortable and clean. Highly recommend
Stayed 2 nights in Aug 2024

8/10 Good

constance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff were very nice and it was easy to get what we needed. on the down side, some maintenance issues, that they were made aware of, that were not resolved in the four days we were there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashley

Stayed 2 nights in Aug 2024

6/10 Okay

Gregory, Chicago

Stayed 3 nights in Jul 2024

10/10 Excellent

Rebecca, Glenview

Stayed 1 night in Jul 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Erica, Marietta

Stayed 1 night in Jul 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Carolyn

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
We chose this location specifically for the Ammenties. My adult son and I were disappointed the hot tub was not in service. It was clearly stated on the website and with pictures that there was one. When we booked, no one advised us that it was not open. Yes, the pool was open but it was cloudy and not very warm. There were no towels. The floor was very wet and slippery. There were things floating in the water that appeared to look like pieces of toilet paper or napkins. Another family had their two young children with them. One was wearing a regular diaper and not a swimmer. It was very water logged while she was being held in the water. Then, the father removed the wet diaper and allowed her to "swim" naked. I can only assume that she urinated in the water since she was a baby; under 2 for sure. I then wondered if the floating things we saw were parts of her diaper that was possibly falling apart from being so water logged. Anyway, it was kind of gross and would have been nice if someone would have monitored the pool area since it is located right in the front of the lobby area. I am sure everyone could clearly see the naked child and what the family was doing. It just kind of took away from our pool experience, which again, was why we booked in the first place, along with the hot tub. On a good note, the room was clean, as well as the bathroom. The temperature was able to be self-controlled. There was free wifi and plenty of towels in the room for showering.
Stayed 1 night in Jul 2024

4/10 Poor

Lacey

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The first room we checked in looked like it wasn’t cleaned very well. The tile floors were very dirty and there was what looked like food on the curtains. We asked for a new room and the second room wasn’t much better. Same scenario as far as floors looked like they needed mopped and it looked like it had been awhile since the floor around the toilet had been cleaned.
Stayed 2 nights in Jul 2024

10/10 Excellent

Altha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Kimberly

Stayed 1 night in Jul 2024

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Pass
Air would not go below 70, asked them to fix it they came in while we were gone and turned it to 76 and it was not fixed. Never got below 70. Bed was extremely hard and uncomfortable! Shower was very cramped. Hot tub was closed of course.
Stayed 3 nights in Jul 2024