2/10 Terrible
Kris
Business traveller
23 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
This place is a toilet bowl!! I booked a room here thru Travelocity for 4 days and three nights in early July this year. I arrived approx 9p. The first thing I saw outside when I arrived was an obviously drunk man stumbling and struggling to stand up AND constantly grabbing is crotch. Ok, I thought, this was just bad timing on my part. I checked in and the front desk clerk was very nice. I went to the room opened the door and was hit with a horrific stench. To be honest it was a smoking room which I had requested but this smell was in another level of gross. The place was dark dingy and falling apart. I sat on the bed and tried to make the best of it but just couldn't take it. I left after 30 min. I checked out at the front desk and briefly explained the problems. I told them that I understood if they needed to charge me for the night and left. A few days later I noticed they charged me for THE FULL 4 DAY STAY, even though5t I was only there 30 MINUTES!! I complained to Travelocity sending pictures of why left but the management of the hotel refused to refund the 3 extra days. Shameful and disappointing. I expected better from the Quality Inn brand. I will never stay at a Quality Inn again.