Disappointing Experience at Comfort Inn, Columbus GA
I recently stayed at the Comfort Inn in Columbus, GA from 5/2 to 5/3, and unfortunately, my experience was far from satisfactory.
My check-in experience was chaotic and frustrating. The customer before me was assigned a room that was already occupied, leading to a messy situation and a delay of 30 minutes before I was attended to. The staff, particularly the young lady at the front desk, appeared untrained and clueless, unable to provide basic information about the amenities.
Upon entering my room 289, I was greeted with an overwhelming smell of urine and cigarette smoke, coupled with the alarming sight of a bullet hole in the wall. Naturally, I was deeply concerned for my safety and requested to cancel my reservation, only to be met with a vague response indicating that refunds were not an option. While the staff offered to switch my room, the conditions of the alternate room were hardly better, with noticeable dirt and grime adding to the overall rundown appearance of the hotel.
In conclusion, my stay at Comfort Inn in Columbus, GA was marred by incompetence, poor cleanliness, and a general lack of regard for guest safety and comfort. I regretfully cannot recommend this establishment and will not be returning in the future.