6/10 Okay
Jessica
Travelled with family
4 Nov 2024
Liked: Cleanliness
Honest review… I booked a room with a sofa sleeper & one bed for myself & 2 young kids (under 10). When I went to make up the sleeper for my daughter that night we found no extra sheets or blankets available (prior hotel experiences typically kept in room closet area or immediately delivered to us if not) No biggie, I dialed the front desk to inquire & was told they kept extra in the lobby & was asked if I could send one of my kids to come get them. Um no…Not sending my little kids alone so I just said I’d come grab them when I could (still soaking wet in bathing suit & trying to settle my kids in) He did end up bringing them to us (maybe I took too long) but I didn’t appreciate the situation one bit. In the workers defense, he appeared to be the ONLY staff member on duty (on a Saturday) manning the phones, check in, pool area & accommodating guests so no blame to him but this could be a simple fix if they kept these in those rooms &/or hotel had appropriate staffing. It was also frustrating that the bathroom door automatically springs shut & not equipped with a ventilation fan (trust me, no switch inside or outside) So it was either hot, cold, stuffy or stinky. Lol. We tried using a shoe to prop open but door was heavy & kept sliding out. Breakfast options were decent & well kept. Pool temp good. Sofa sleeper springs popped out pretty bad so daughter wasn’t thrilled but bed was clean & comfortable.
Jessica
Stayed 1 night in Nov 2024