4/10 Poor
April
Travelled with family
30 Jun 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs a lot of work. While my interactions with the staff were pleasant, the room its self left a lot to be desired. The bed was comfy, however, the sheets and comforter were stained. There were only 2 towels in the room, and they were not throughly dry. We were honestly afraid to take our shoes off due to the carpets being stained and the flooring in the bathroom was coming apart, there was dirt inbetween the cracks, indicating to me the floors had not been thoroughly cleaned.
The AC in the room was broken. We were only able to cut the temperature up as the down button was missing upon arrival. We had cut the temperature up in the dark, so completely missed this problem until it was to hot in the room.
While I do understand these are cheaper motels, I feel the organization should take more pride not only in the look, but also the feel of the room provided to their customer.
I will apologize to the other guest staying as we did travel with our dog. I know on several occasions she barked due to the loud noises she heard from the other rooms. On this note, we could hear everything from outside the room, including other guest who were extremely loud. I do appreciate the staff for asking them to be quiet. Along with this, we could feel every time someone jumped in that particular room.
Until the franchise/ owners decide to take an initiative to correct these issues, we will not be booking with this company or partner organizations again.
April
Stayed 1 night in Jun 2024