4/10 Poor
Julia
Travelled with family
4 Aug 2024
The hotel is in an interesting and less touristy part of Como.
We had an unusually bad experience at this hotel. We had two rooms, one of which was fine. The other stank of garbage and sewage. We mentioned this to the late afternoon staff, who said they would tell their manager. Nothing happened. No follow up and no attempt to remedy or apology.
My daughters couldn't sleep due to the smell, even with the window open. When I mentioned the issue, the morning hotel receptionist nodded and said that was because of the construction being done outside by someone. She also said it was our fault because she claimed we had refused to have the room cleaned the day before. We hadn't and it was cleaned.The stench was clearly a known problem, and was well beyond any minor odor issues in a hotel of staleness or disinfectant that one might expect.
In addition, the phone in my room did not work. the first night, the phone rang twice but nobody could be heard. Someone knocked on the door a few minutes later; it was the late afternoon/night receptionist who said I had had hairstyling done that day at a place in town and had not paid. She didn't believe me when I assure her I hadn't. My daughters pointed out the state of my hair, which had clearly not been styled, and she finally left the room, clearly not convinced. All in all, it was an odd stay.
The location is away from the more touristy spots and in an old section, which we liked. Also close to the train station, so convenient.
Julia
Stayed 1 night in Jul 2024