8/10 Good
Johannes, Richmond
11 Dec 2024
Liked: Cleanliness, staff & service
Stayed here for 4 nights in December and overall I enjoyed my stay here. Having an ocean view room is amazing and the staff are all incredible and friendly. The property needs some real TLC. Peeling paint, lots of loose or missing tiles in the pool and just an overall refresh of this property is needed. Considering this is a 5-star resort, it was a real annoyance that there was a rarely a pool lounger available after 8am. Unless you get up at 6-6:30am to put a towel on a lounger(s) you were just hoping everyday to find one with an umbrella or shade. Equally disappointing was that the loungers would be untouched other than a towel on them for hours. So be prepared to eye up your desired spot when you arrive and then get up real early to claim it! The beach area was nice. Water was warm and the ocean mostly calm everyday. There’s some decent snorkeling near the rocks on east side of the beach. The food at the resort was just okay in my opinion. Again, as a 5-star resort I was expecting much better. I enjoyed Castaways the best as it was down near the water and the atmosphere and service were great. All the other restaurants are near the top floor of the main building and had the feel of being a mall food court with all them packed in side by side with no real atmosphere and anything to really differentiate the different styles. Up there, I ate at Spice and Tamarindo.
Johannes
Stayed 4 nights in Dec 2024