2/10 Terrible
Christy
Travelled with family, Travelled with group
2 Dec 2024
Disliked: Staff & service, amenities, property conditions & facilities
We were treated terribly this time around. We come every year for a soccer tournament. We have been coming to Residence Inn for the last 6 years. This location and the one down the street on Six Pines. Never have I received this type of treatment. Kids are with their coaches at a different hotel so it was just us parents. Patti the front desk clerk threaten to call the cops on us at 7:00pm for listening to SPANISH music on the patio. It was a tiny speaker that was maybe as loud as a oh I would be. She didn’t want to give us any ice, the one in the room was not enough for my cooler that I take to the field with waters. The breakfast was TERRIBLE. The lady the first couple days worked so hard to have all the food out and fresh but they didn’t have milk, half and half, yogurt, and the eggs were watery. Leslie the morning front desk clerk was so kind. Patti and one of the breakfast ladies, not Patricia, were SO RUDE. One time we were there drinking the coffee, the morning breakfast lady was cursing and throwing the trash bag around mad that she was busy and having to do the trash cans. We will NEVER stay at Residence Inn again. We will take our 9 room rental for a whole week elsewhere. There are too many options in the area ti be treated so badly.
Christy
Stayed 5 nights in Nov 2024