Let me just start off by saying that this hotel probably has the best possible view to the canyon in the entire area. It’s a beautiful location to say the least.
However, there are a few things that were big let downs. First, when we checked-in, they put us in a room located on the top location of the property. This location is so far away that requires a shuttle to take you. Instead of having a RFID card as a key, it had a regular old key, which by the way they only give you one copy. When we got to that room, we noticed the patio furniture was different and pretty low quality. It was also missing a patio center table which all the other rooms had. The biggest let down was a tree that literally blocked the view to the canyon. After noticing all of that, I immediately called the front desk and asked to be moved. Luckily they did and they put us in the lower area where the rooms actually looked like the ones in the pictures.
Other drawbacks include, no phone in the room. No WiFi in the rooms (btw, cell phone Internet is nonexistent or very slow in most areas). No room service. No iron (but you can ask for one). Also, if you choose not to include all 3 meals with your reservation, you won’t have anywhere to eat since the only restaurant there is not a traditional restaurant with an a la carte menu. They have a set 3-course menu every day and set hours. You’ll end up having to pay for any meals you consume anyways since there isn’t any other eateries closed by either.