4/10 Poor
Desirae
Travelled with group
4 Jan 2025
Disliked: Cleanliness, amenities
First, the room I booked (King suite with balcony) was not available and I was not notified prior to checking in even though front desk staff say they sent an email. Never got it. When I did check in I was given two options, a standard room with a lower price or the same type of suite I booked - just with two queens instead of 1 king which is what I choose to go with. The room was not equivalent to what I had booked, it was not a suite and there is no balcony. When I went back downstairs front desk first response was “oh you wanted a balcony still?” Then told me they were all taken by a large party lol. The room it self smells of wet mildew, furniture is dirty and stained. And of course, I was charged the same rate as the king suite I booked. There is no parking due to half the lot being taken over by construction equipment…..there is no room service, I had to go ask for linen since there was no housekeeping during my stay. Charging over $200 a night for these rooms is literally robbery and had they truly informed me my room was not available I most likely would not have come. Will never book with Marriott again I’ll stick with Hilton.
Desirae
Stayed 2 nights in Jan 2025
