Ratings based on 65 Guest Reviews

Hear it directly from our travellers
4.2 out of 5
100% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller

Posted Sep. 3, 2024 on Expedia
Comment from Hotel Management
Sep. 4, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
4 out of 5
by A traveller

Posted Aug. 18, 2024 on Expedia
Overall , it was great, but it could be better. We didn’t receive the kid’s welcome package like the sun glasses, the toys, and the stuffs that were advertised. Even though I mentioned it but Nobody bring it to us. And the $1500 credit was fake, feel disappointed with only a useless $600 coupon book. Besides that, the place’s clean, love the environment, feels safe. Room attendants did a great job cleaning our room.
Comment from Hotel Management
Aug. 19, 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,First of all, we would like to thank you for choosing us to spend your vacation in the Mexican Caribbean.Thank you for sending us your comments. They will allow us to deal with these details individually with each department.We are committed to providing the required follow-up with each area and ensuring that the promised service is provided.We look forward to your visit again in the near future.Sincerely,
4 out of 5
by A traveller

Posted Aug. 17, 2024 on Expedia
Overall, I enjoyed the stay.
Comment from Hotel Management
Aug. 22, 2024 by Andres Peimbert Guest Satisfaction Lead, Hotel Management
Dear Guest,Thank you for sharing your Family Selection experience at Grand Palladium Costa Mujeres.It is great that you have tried and enjoyed many of the amenities offered.We look forward to welcoming you back to this home away from home.
5 out of 5
by A traveller from La Crescenta

Posted Jul. 13, 2024 on Expedia
A sprawling campus like resort with a multitude of pools and eating options. We had easy access to a beach that was clean and well maintained. The staff at the resort was definitely top notch and they catered to our needs very nicely. The dining options (most require reservations) were fun and varied. Indian and Sushi were excellent options and they were able to accommodate our group of 14 without issue. Traveling the resort can be done on foot or via numerous golf carts that take guest to and from. Definitely a place to try!
Comment from Hotel Management
Jul. 14, 2024 by Jose Tlapaya, Hotel Management
Thank you for taking the time to write this review, allow me express my gratitude for bringing to my attention your thoughts and feelings on your recent visit and for your great comments about our resort.Your satisfaction is the most important and our main goal, nothing pleases us more than learning it was successfully achieved during your stay with us. We are thrilled to read that you experienced an excellent service from all our amazing staff. Thank you again for your lovely review. It will be a pleasure to welcome you back soon at this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor
5 out of 5
by A traveller

Posted Jul. 13, 2024 on Expedia
The butlers was one my favorite. Lupita and Isaac was the best.
Comment from Hotel Management
Jul. 13, 2024 by Jose Tlapaya, Hotel Management
Thank you for the amazing review, we are thrilled to read that you had an amazing stay.We take great pride in the service that our staff members provide, I'm glad we were able to exceed your expectations.We look forward to welcoming you back in the near future.Kind regards,José Tlapaya Hospitality Senior Advisor
5 out of 5
by A traveller

Posted Jun. 16, 2024 on Expedia
We recently stayed at the resort as a family of 4 in the FS section. Check-in was very smooth and our butler was great with keeping us posted on events and available dining options. All the golf cart drivers were very friendly and happy to help out in any way. We enjoyed the main pool with our kids because its right next to the splash area. The lunch buffett at the main pool.was 10/10, they added more items throughout the lunch time and again were all very friendly and helpful. The waitors around the pool kept our drinks topped up all day long! We also enjoyed the nest option for some meals. The steak house on the TRS side was really good.
Comment from Hotel Management
Jun. 17, 2024 by Jose Tlapaya, Hotel Management
Thank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us.We strive to be the best and to make sure our guests enjoy coming back time and time again, so we certainly look forward to welcoming you back for many more special moments in the future!It will be a pleasure to welcome you back soon at this, your home away from home.Kind regards,José Tlapaya Hospitality Senior Advisor
5 out of 5
by A traveller

Posted Jun. 15, 2024 on Expedia
Always enjoy Grand Palladium resorts.
Comment from Hotel Management
Jun. 16, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent stay with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
2 out of 5
by A traveller

Posted Jun. 8, 2024 on Expedia
We booked a Family Selection part as we travelled with 2 teenagers and this option allows access to the TRS for adults. At check in we realize that Family Selection is oriented on families with children up to 5/7 years old, oven though their slogan says "luxury at any size". Check in area look like little day care area, the restaurant The Nest has a playroom inside and again feels like you are in a daycare at breakfast as kid’s music is blasting. Inside our room there was toddler sized hat and sand toys (bucket, shovel etc), SO If you are coming with teenagers, there is NOTHING for them! Family Selection pool was like yet another daycare..You pay for "luxury" part of the resort yet teenagers are left with main Grand Palladium pool activities only, volleyball pretty much..and after 5pm if you rented the ball from POP, they will go around and collect those oven if the pool is still full of teens playing. My children are not into video games so the Black/White club was not the option, also it is inside, not an outside activity. Restaurants: on Tuesdays they close buffet and 3 restaurants so now they force everyone to make a reservation and if you did not (because maybe that is the day you arrived at the resort) you would have hard time to find where to eat dinner as per their excuse, "they are feeding over 2000 people in a few restaurants that ARE open. First of all BUFFET SHOULD NEVER BE CLOSED!
Comment from Hotel Management
Jun. 9, 2024 by Jose Tlapaya, Hotel Management
Dear guest,We want to thank you for choosing us for your recent vacations in the Mexican Caribbean and especially thank you for sending us your comments through your helpful review.We offer you a sincere apology, in the same way we regret not having provided our services even more according to your requirements.I can assure you that as you read this, managers and supervisors are investigating the anomalies detailed in your review so that we can operate in the future as we have always done in the past, with the quality and genuine and sincere service we are known for.It will be a pleasure to have a second chance to welcome you and show you that we can live up to your expectations.Sincerely,José Tlapaya Hospitality Senior Advisor
5 out of 5
by A traveller

Posted Jun. 6, 2024 on Expedia
It was absolutely wonderful, staff was nice and very accommodating. The restaurants were wonderful. The majority of the food was fantastic. We loved it. Can’t wait to go back.
Comment from Hotel Management
Jun. 10, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor
5 out of 5
by A traveller

Above my expectations

Posted Jun. 4, 2024 on Hotels
This is a pretty big hotel that you cannot enjoy it all in two days, you would need a week minimum but everything was great, we really loved everything, they treated us really good. The food was good, has everything you need. and of course service always on point.
Comment from Hotel Management
Jun. 4, 2024 by Jose Tlapaya, Hotel Management
It was an honor to be your host during your trip in Costa Mujeres and thank you for taking the time to rate us following your recent with us.We appreciate this wonderful rating. It's great to know you had an awesome time with us and enjoyed our lovely offerings and services.We look forward to welcome you again soon!Kind regards,José Tlapaya Hospitality Senior Advisor