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JW Marriott Hotel Macau

5.0 star property
5-star luxury hotel near Cotai Strip, connected to a shopping center

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Photo gallery for JW Marriott Hotel Macau

Exterior
Premium bedding, down comforters, minibar, individually furnished
Executive Suite, 1 King Bed | Living area
LED TV
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Free airport shuttle
  • Bar
  • Pool
  • Parking included
  • Breakfast available

Explore the area

Map
Estrada da Baía da Nossa Senhora de, Esperança, s/n, Cotai, Das Ilhas
  • Venetian Macao Casino
    ‪18 min walk‬
  • Cotai Strip
    ‪19 min walk‬
  • City of Dreams
    ‪3 min drive‬
  • Macau (MFM-Macau Intl.)
    ‪11 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Pool View

Premium bedding, down comforters, minibar, individually furnished

Executive Room, 1 King Bed, Pool View

  • 45 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, down comforters, minibar, individually furnished

Room, 1 King Bed, Non Smoking, Pool View

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Double Beds, Pool View

Premium bedding, down comforters, minibar, individually furnished

Executive Room, 2 Double Beds, Pool View

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, minibar, individually furnished

Room, 2 Double Beds

  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Non Smoking, Pool View

Premium bedding, down comforters, minibar, individually furnished

Room, 2 Double Beds, Non Smoking, Pool View

  • 50 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, individually furnished

Room, 1 King Bed

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living area

Executive Suite, 1 King Bed

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge ) | Pool

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

  • 96 sq m
  • Sleeps 3
  • 1 King Bed

About the area

Cotai

City center retreat .Stay at this Cotai hotel and you'll be within 2 miles (3 km) of Cotai Strip and 6 miles (10 km) of University of Macau. Macau Tower Convention and Entertainment Centre and Macau Tower are also within 6 miles (10 km).

What's nearby

  • Venetian Macao Casino - 18 min walk - 1.6 km
  • Cotai Strip - 19 min walk - 1.6 km
  • The Londoner Macao Casino - 20 min walk - 1.7 km
  • City of Dreams - 3 min drive - 2.3 km
  • Eiffel Tower at The Parisian Macao - 3 min drive - 2.5 km

Getting around

  • Cotai West Station - 5 min walk
  • Zhuhai Station - 19 min drive
  • Macau Intl. Airport (MFM) - 11 min drive

Restaurants

  • ‪Don Quijote - ‬8 min walk
  • ‪Jin Yue Xuan - ‬8 min walk
  • ‪星巴克 - ‬10 min walk
  • ‪TDR - ‬4 min drive
  • ‪Hiro Ramen - ‬4 min drive

About this property

JW Marriott Hotel Macau

5-star luxury hotel near Cotai Strip, connected to a shopping center
JW Marriott Hotel Macau offers its guests a full-service spa, a lazy river, and a waterslide. There are 4 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. An outdoor pool, a children's pool, and a health club are also featured at the luxury JW Marriott Hotel Macau. A roundtrip airport shuttle at scheduled times and an area shuttle are free. Self parking is free.

This 5-star Cotai hotel is smoke free.

  • 1015 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2015
  • Kid's club (surcharge)
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
  • Bar by the pool
JW Marriott Hotel Macau offers 1015 accommodations with minibars and espresso makers. Each accommodation is individually furnished. Beds feature down comforters and premium bedding. A pillow menu is available. LED televisions are featured in guestrooms. Refrigerators and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The Ritz-Carlton Spa, Macau has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

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Exterior

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4.6 out of 5, Wonderful, 478 reviews
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includes taxes & fees
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Property amenities

Family friendly

  • Children's club (surcharge)
  • Children's pool
  • Free area shuttle
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free roundtrip airport shuttle from 11:00 AM to 9:00 PM at scheduled times
  • Free area shuttle
  • Free casino shuttle
  • Free ferry terminal shuttle
  • Free shopping center shuttle
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MOP 338.80 for adults and MOP 165 for children
  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Lazy river
  • Library
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height electrical outlets in bathroom
  • Portable bathtub seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • LED TV with premium channels

Bedroom

  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 29 to March 13:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel Macau

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 500.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children
  • Rollaway bed fee: MOP 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau
JW Marriott Macau Cotai
JW Marriott Hotel Macau Hotel
JW Marriott Hotel Macau Cotai
JW Marriott Hotel Macau Hotel Cotai

JW Marriott Hotel Macau Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 717 out of 1000 reviews
Rating 8 - Good. 208 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Selene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.
Stayed 1 night in Dec 2024

10/10 Excellent

Kris

Stayed 3 nights in Dec 2024

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Hotel

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!
Stayed 2 nights in Nov 2024

10/10 Excellent

My Hong

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.
Stayed 1 night in Oct 2024

8/10 Good

Kim Liew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N.A
Stayed 1 night in May 2024

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied stay

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too
Room view
Toilet view
Bathtub view
View outside the room
Stayed 2 nights in May 2024

8/10 Good

shu xian

Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights
Stayed 2 nights in Mar 2024

10/10 Excellent

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and beautiful
Stayed 2 nights in Mar 2024

10/10 Excellent

Dong-eun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Wan Hua

Stayed 1 night in Dec 2023

10/10 Excellent

Sui

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.
Stayed 2 nights in Dec 2023

10/10 Excellent

Phoebe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is spacious
Stayed 1 night in Nov 2023

10/10 Excellent

Shuk Mui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars
Stayed 2 nights in Nov 2023

10/10 Excellent

WILLY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfying and enjoyable hotel stay. starting with the hotel check in by the reception staff.
Nice view from my room window.
Stayed 2 nights in Nov 2023

10/10 Excellent

DONGIL

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Great hotel!

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.
Stayed 3 nights in Oct 2023

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Lai

Stayed 1 night in Aug 2023

10/10 Excellent

TSZ TICK

Stayed 1 night in Aug 2023

6/10 Okay

Chung

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.
Stayed 3 nights in Aug 2023

10/10 Excellent

kelly

Stayed 1 night in Jul 2023

10/10 Excellent

Shiumung

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

pazex

Stayed 1 night in Jun 2023

10/10 Excellent

Lung George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!
Stayed 2 nights in May 2023