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Hotelcoz All Inclusive

3.5 star property
3.5-star beachfront resort near Playa San Juan

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Photo gallery for Hotelcoz All Inclusive

Indoor pool, 4 outdoor pools
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Deluxe Panoramic , Ocean View
Exterior detail

Reviews

7.2 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Room service
  • Hot tub
  • Spa
  • Bar

Explore the area

Map
Playa Santa Pilar Km 4.5, Top Floor, Cozumel, QROO, 77600
  • Playa San Juan
    ‪16 min walk‬
  • Cozumel Maritime Terminal
    ‪6 min drive‬
  • Punta Langosta Pier
    ‪7 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪11 min drive‬

Room options

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Athletic Ocean View Guarantee

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top

Premium Sky Top

Premium Sky Top

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View

Sky Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished, desk

Balcony Ocean View Guarantee

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Garden View

Garden View

Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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  • Pool
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CA $345 total
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About the area

Cozumel

On the beach.Your stay at this Zona Hotelera Norte resort places you within 3 miles (5 km) of Playa San Juan and Maya Heritage Monument. Punta Langosta Pier and Stingray Beach are also within 6 miles (10 km).
View more Resorts in CozumelOpens in a new window

What's nearby

  • Playa San Juan - 16 min walk - 1.4 km
  • Cozumel Maritime Terminal - 6 min drive - 5.4 km
  • Punta Langosta Pier - 7 min drive - 6.1 km
  • San Miguel Church - 8 min drive - 6.1 km
  • Stingray Beach - 9 min drive - 8.3 km

Getting around

  • Cozumel Intl. Airport (CZM) - 11 min drive

Restaurants

  • ‪Islands Beach Club - ‬12 min walk
  • ‪Marimex - ‬9 min drive
  • ‪Guidos Restaurante - ‬6 min drive
  • ‪Cocotiki - ‬1 min walk
  • ‪Tequila Beach Club Cozumel - ‬2 min drive

About this property

Hotelcoz All Inclusive

3.5-star beachfront resort near Playa San Juan
Hotelcoz All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hotelcoz All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar, and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel resort is smoke free.

  • 251 guestrooms or units
  • 9 levels
  • 2 buildings
  • 2 dining venues
  • 4 bars or lounges
  • 5381 sq ft of conference space
  • 500 sq m of conference space
  • Built in 1979
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hotelcoz All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the resort's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, sports massages, and facials. The spa is open daily.

Languages

English, Spanish

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El Cozumeleño Beach Resort - All Inclusive

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  • Hot tub
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  • Spa
3.5 out of 5, Good, 1,104 reviews
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CA $289 total
includes taxes & fees
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Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Grocery/convenience store
  • Indoor pool
  • Mini golf
  • Playground
  • Pool gate
  • Snack bar/deli

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 8:00 AM to 4:00 PM on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 4 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Books
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Indoor pool
  • Kayaking
  • Library
  • Mini golf
  • Outdoor tennis court
  • Parasailing
  • Playground
  • Scuba diving
  • Snorkeling
  • Table tennis
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person
  • Airport shuttle fee per child: USD 30 (up to 10 years old)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HotelCoz Top Hotel Cozumel
HotelCoz Top Hotel
HotelCoz Top Cozumel
HotelCoz Top Resort Cozumel
HotelCoz Top Resort
Hotelcoz All Inclusive Resort
Hotelcoz All Inclusive Cozumel
Hotelcoz All Inclusive Resort Cozumel

Hotelcoz All Inclusive Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 81 out of 275 reviews
Rating 8 - Good. 88 out of 275 reviews
Rating 6 - Okay. 46 out of 275 reviews
Rating 4 - Poor. 29 out of 275 reviews
Rating 2 - Terrible. 31 out of 275 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

mj, DAYTON

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
STAY AWAY - TERRIBLE SERVICE AND FALSE ADVERTISING DO NOT WASTE YOUR MONEY ON THIS HOTEL. I’ve traveled extensively throughout Mexico, the Caribbean, Central, and South America, and this is by far the worst hotel experience I’ve ever had. The main issue was the ATTITUDE OF THE STAFF—many employees were INCREDIBLY RUDE, UNHAPPY, and lacked any accountability. Even managers, including the front desk manager and the manager at Pepe Scuba, were disrespectful not only to us but to other guests as well. Here are the major issues we faced during our stay in March 2025: • HORRIBLE FOOD • “NICER” RESTURANT RESERVATIONS IMPOSSIBLE to obtain • "ROOM SERVICE" nonexistent • NO SAFE KEY • NO BACK UP LOCK ON INSIDE OF DOOR • NO REFRIGERATORS IN ROOM • WATER OUTAGE several hours one day • HOT TUBS ARE A JOKE - the one working is COLD • NO LANDLINE PHONE to contact front desk • LOUD MUSIC by the pool, making it impossible to relax. • UNPROFESSINAL STAFF lied to us several times and scolded us for not wearing wristbands that kept ripping • SCOLDED FOR DRYING WETSUITS by pool bc room too damp to dry there On the plus side, the room was spacious, the bed was decent, the Wi-Fi was reliable, the AC worked, and the hotel seemed generally safe (nothing was stolen from our room). However, the OVERALL EXPERIENCE WAS SO DISAPPOINTING THAT I WOULD NOT RECOMMNED THIS HOTEL TO ANYONE. AVOID AT ALL COSTS.
Stayed 7 nights in Mar 2025

6/10 Okay

Grant

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
So the most honest review I can give is that they highly manipulate the pictures of this place. It is VERY dated and things are falling apart. This hotel needs a heck of a lot of updating and by no means should be considered a 5 star hotel, it’s a 3 star at best. That being said the service and the people who work here are overall amazing and are more than willing to do whatever it takes to make your stay more fun.

4/10 Poor

Shannon

Stayed 6 nights in Dec 2024

8/10 Good

Geoffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The resort needs renovated.
Stayed 5 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service
Needs some room fixture upgrades, could have access to rental bikes.
Stayed 7 nights in Dec 2024

6/10 Okay

Malgorzata Maria

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort. Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Stayed 6 nights in Dec 2024

4/10 Poor

miguel

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Lilliana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very nice team members. Plesent atmosphere. Facility needs some update.
Stayed 3 nights in Nov 2024

8/10 Good

Kinberly

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Facilities wise the property needs a renovation. Bathroom area is moldy and needs a desperate update. Mirrors are old and rusting. The room felt very moist. However the tv is updated and has Netflix and YouTube capabilities. The free wifi is a huge plus! The main buffet restaurant also needs a major update. The buffet is very limited and repetitive but when ordering off the a la carte menu and the grill the food is much better, food is about a 7/10. The bar area has no stools which is an opportunity for the bartenders to make more tips. There was also zero much being played anywhere. The swim up bar was closed our entire stay. But what this resort lacks in facilities is made up with hospitality. The waiters go above and beyond!!! They are so friendly and attentive and really make a difference in the experience. They sang happy birthday at our dinner reservation and each person hugged me. Sometimes at resorts the workers are flirty but here they are so respectful! The front desk people are also very attentive. They noticed it was my birthday and displayed it on the welcome screen. They made the experience worth it. Location wise you want to fly in from Cozumel because a flight from Cancun will require additional travel time plus a ferry to the island. The island is packed with everything you need in the centro which is a $10 cab from the resort. I also booked an excursion around the island and enjoyed its beauty. I prob won’t stay in this resort again but would visit again.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 5 nights in Aug 2024

10/10 Excellent

David, Zieglerville

Stayed 9 nights in Oct 2024

2/10 Terrible

yoshifusa

Disliked: Amenities, property conditions & facilities
Entire room is smell of mold. Coz they using old old mattress! I canceled them and make another reservation!!
Stayed 1 night in Nov 2024

10/10 Excellent

Evelyn Genevieve, Zieglerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time dtaying there. Staff was very friendly. Will stay again.
Stayed 6 nights in Oct 2024

10/10 Excellent

Anderson Eliseo Lopez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Rosa

Stayed 6 nights in Sep 2024

4/10 Poor

Charles, Deer Park

Travelled with partner
Liked: Cleanliness
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol. The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no. Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close. Fatima at the front desk was absolutely a gem in a very negative stay however.
Stayed 2 nights in Sep 2024

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Stayed 7 nights in Sep 2024

10/10 Excellent

Kevin, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ocean and fish
Stayed 3 nights in Aug 2024

8/10 Good

TIFFANY DAWN

Stayed 5 nights in Aug 2024

4/10 Poor

Jackeline

Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Timothy George

Travelled with partner
Liked: Staff & service
The food wasn't very good. The pool was dirty.
Stayed 6 nights in Aug 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.
Stayed 1 night in Aug 2024

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, staff & service
Hot tub was cold and pool was dirty. No bathtub, microwave of fridge in room.
Stayed 1 night in Aug 2024

8/10 Good

Debra Marlene

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to do some updates
Stayed 7 nights in Jul 2024