Desk lady was awesome. Unfortunately, it couldn't make up for how terrible this stay was. Chairs stained, bed stained, lights barely working if at all. Linens were clean at least, but the beds were uncomfortable and the room was so musty. It rained the night we were there and the rain coming off the roof hit our AC unit all night, resulting in the loudest, hail like noise I've ever heard - you'd think someone was barraging the window with rocks! Light take a minute to barely flicker on - I would seriously discourage epileptics from staying here as even the flashes were rough for me. There are also absolutely NO amenities here, and the desk closes at 8pm. For nearly $200 for the standard room, I expected much more. We decided to move to a different property in Cranbrook, even though it's farther, as this stay was so poor. Don't let the pictures deceive you - the outside is beautiful, but the rooms are dim, in much need of an upgrade and fix, and not to the standard they should be.